Our super support

Need help with Apple in your business? Our team can provide every level of support

Scalable, flexible and reliable support services

Every organisation needs a robust and reliable support service that provides quick responses and rapid resolutions. Our modular approach to support  enables organisations to build a scalable support plan that has the flexibility to handle any changes to workflow. Accredited to the highest levels, our team of engineers work hand in hand with IT teams to provide support options for Apple estates, Avid, Blackmagic Design, Rohde & Schwarz, and Quantum technology to name just a few.

For more complex environments, we can provide onsite managed support or infrastructure management solutions. Get in touch for more information on our super support services!

In a nutshell...

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Device support.

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Service desk.

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ITIL support disciplines.

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Infrastructure support and management.

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Project management services.

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Outsourced support services.

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Jamf Pro support.

Device support

Minimise downtime for your Apple estate and creative technology. We’ve been supporting Apple devices for 25 years, so you’re unlikely to spring a new problem on any of our experienced, Apple-certified staff. We offer first, second and third line service desks, warranties, hardware maintenance, and managed repairs for larger Apple estates.

Whether you need remote, phone, email or onsite support, we always go above and beyond to deliver support and repairs you can rely on. Plus, we have repair centres across the whole of the UK.

Service desk

Transform your first, second and third line support with our service desk. The service desk provides remote support for incidents such as disruptions in service availability or quality, and service requests for help with routine tasks. With a single point of contact, all calls are triaged, assigned and actioned within pre-agreed SLAs.

ITIL support disciplines

Our best practice management services reduce business risk and impact, and improves stakeholder communications. We offer:

  • Change management – controls and manages changes to infrastructure.
  • Vendor management – manages the suppliers to deliver services to agreed SLAs.
  • Incident management – provides best practice response and management of major incidents to restore normal service operation.

Infrastructure support and management

Build your own support package that can scale with your business, and has the flexibility to cope with any changes in your workflow. We can provide testing and advice, and one hour response times if something does go wrong – including remote support for faster resolution. Additionally, we provide support for remote monitoring, server and network management and managed storage.

Project management services

Our ITIL project management services provide programme management and coordination for your large-scale deployments.

 

 

 

Optional extras

Hardware break/fix

Apple hardware out of warranty? Our usual turnaround for hardware break/fix is just three working days.

Loan units

If a repair looks like it’s going to take over five days, we’ll give you a loan unit to use while we work on yours.

Extended warranties

We offer our business and education customers up to three years’ extended warranty on macOS and iOS devices, and perform free in-warranty repairs.

Scheduled onsite visits

One of our team visits your place regularly to perform maintenance – this can be weekly, monthly, quarterly or any other schedule.

Man on site

You can have dedicated engineers on site, working with your team. This can be for a fixed period or an ongoing arrangement.

Managed repairs

Our managed repair services include regular pickup, repair and return of devices en masse, with each batch having a single job number and a single, monthly invoice.

Want to know more about our super support?

Call 03332 409 288, email solutions@Jigsaw24.com or pop your details in the form.

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Survive and Thrive: Apple support guide

Our support contracts range from basic phone and remote support for end users, to a modular support system that allows you to design your own infrastructure support, to bespoke contracts for specialist creative workflows. These can include options such as site visits (or even a constant presence embedded in your team), advance hardware replacements, loan units, device management, capacity management and more.

We've put together a guide to our support services, designed to help you work out what you need to design your ideal support contract. Inside, you'll find details of hardware support, repairs, managed services and specialist infrastructure support.

Fill in your details using the form to request your copy of the guide.

*We would like to send you information on our latest special offers as well as relevant news, articles and event invites. Click here for examples. We’ll always treat your details with respect and the information you provide will only be used to better target the communications you receive. You can read our full Privacy Notice here. If you agree to us contacting you for this purpose, please let us know how you would like us to get in touch: