Our super support

Need help with Apple in your business? Our team can provide every level of support

Why choose us?

We've got an expert team of Apple-accredited bench engineers, and qualified support staff for solutions from Avid, Blackmagic Design, Rohde & Schwarz, Quantum and more, so we can resolve most issues first time. Plus, having a large in-house team means we can give you a dedicated point of contact, so you’re always talking to someone who understands your setup.

In a nutshell...

#

We've been supporting Macs since they were see through.

#

We're never too far away – we have expert repair teams based in Nottingham and Soho.

#

We can minimalise your admin with managed repairs.

#

We'll let you customise your contract to suit your business.

We’ve been supporting Apple devices for 25 years, so you’re unlikely to spring a new problem on any of our experienced, Apple-certified staff. Whether you need remote, phone, email or onsite support, we always go above and beyond to deliver support and repairs you can rely on.

We have expert repair teams based in Soho and Nottingham who can provide cover for your standard users and your specialist creative teams, offer workflow and system design advice, perform emergency repairs and even demo new kit that they think could improve your workflow.

If you have a high turnover of devices and want to keep admin to the bare minimum (who doesn’t?), we can arrange for a managed repairs service: regular pickup, repair and return of devices en masse, with each batch having a single job number and a single, monthly invoice. We can even pick up and return to multiple sites.

We offer customised support contracts with agreed service level agreements for things like response time and turnaround of repairs, emergency hardware loans and more. We can also provide first, second and third line remote and onsite support for your end users and technical teams, so everyone has access to the expertise they need.

Our modular approach to infrastructure support allows you to build your own support package that can scale with your business as it grows, and has the flexibility to cope with any changes in your workflow, or the expertise you have access to internally. We can provide testing and advice to help you avoid disaster, and one hour response times if something does go wrong – including remote support for faster resolution. And if we can't fix something remotely, we'll provide loan hardware while yours is diagnosed and repaired.

Support services

Hardware break/fix

Apple hardware out of warranty? Our usual turnaround for hardware break/fix is just three working days.

Loan units

If a repair looks like it’s going to take over five days, we’ll give you a loan unit to use while we work on yours.

Remote support

Our team can provide first, second and third line support, and instant remote support for end users and techs.

Scheduled onsite visits

One of our team visits your place regularly to perform maintenance – this can be weekly, monthly, quarterly or any other schedule.

Man on site

You can have dedicated engineers on site, working with your team. This can be for a fixed period or an ongoing arrangement.

Remote support plus onsite days

Remote support, plus an agreed number of days when you can summon us to fix issues onsite.

Managed support

We act as your IT department, providing support, systems monitoring, inventory patching and user administration to support your team.

Warranties

We offer up to three years’ extended warranty on macOS and iOS devices, and perform in-warranty repairs for free at our three sites.

What do we support?

The Jigsaw24 bench engineers

Apple fanboys par excellence, our team are super-qualified and can provide support for your standard Apple setups, specialist creative workstations and storage, networks and infrastructure. Get in touch to check what we can do in house – please bear in mind there may be minimums applied to some services, for example if you're a single user you might not qualify for onsite days.

Jigsaw24 and Jamf Pro

If you want to get technical with the team at Jamf, we can introduce you and set up a support contract to cover your Jamf Pro deployment. We've been working with them since 2009 and are the most qualified people in Britain – nay, in Europe – to help you, and we're able to offer six levels of Official Jamf Pro Support. Get in touch to check what's covered.

Jigsaw24 and Aruba WiFi

A bit of buck-passing here – we'll set you up, but the actual support is done by Aruba. We're proud partners of Aruba, and have been installing their solutions in schools and creative companies since the dawn of time, if not slightly longer. If you need to support an Aruba network, we can arrange support options with Aruba. Get in touch to check what's covered.

Want to know more about our super support?

Call 03332 409 288, email solutions@Jigsaw24.com or pop your details in the form on the right.

*We would like to send you information on our latest special offers as well as relevant news, articles and event invites. Click here for examples. We’ll always treat your details with respect and the information you provide will only be used to better target the communications you receive. You can read our full Privacy Notice here. If you agree to us contacting you for this purpose, please let us know how you would like us to get in touch:

Survive and Thrive: Apple support guide

Our support contracts range from basic phone and remote support for end users, to a modular support system that allows you to design your own infrastructure support, to bespoke contracts for specialist creative workflows. These can include options such as site visits (or even a constant presence embedded in your team), advances hardware replacements, loan units, device management, capacity management and more.

We've put together a guide to our support services, designed to help you work out what you need to design your ideal support contract. Inside, you'll find details of hardware support, repairs, managed services and specialist infrastructure support.

Fill in your details using the form to the left to request your copy of the guide.

*We would like to send you information on our latest special offers as well as relevant news, articles and event invites. Click here for examples. We’ll always treat your details with respect and the information you provide will only be used to better target the communications you receive. You can read our full Privacy Notice here. If you agree to us contacting you for this purpose, please let us know how you would like us to get in touch: