You are accessing this website with an out of date browser. Please update to enjoy an optimal experience.

Solutions & Services

Whether you’re looking to deploy Apple in your business, increase digital collaboration in your workplace or improve your IT infrastructure, our solutions have got you covered. They’re delivered by experts who’ve worked in your field and are passionate about helping your business meet its objectives with technology. Read more


We help businesses, creatives, educational institutions and public sector bodies to improve their performance through better sustainable technology and expert services, support and sales. Find out more about the people and organisations we’re proud to work with. Read more


We’re a bit different from your average IT reseller. Throughout our nearly 30-year history, we’ve developed a proud company culture rooted in delivering great customer service and treating people with the respect they deserve. Find out more about what makes us tick and how you could fit in with the team. Read more

Our support services

Need help with Apple in your business? Our team provide flexible, scalable, reliable support.

Our support services

Need help with Apple in your business? Our team provide flexible, scalable, reliable support.

Every organisation needs reliable tech support that gives quick response times and rapid resolutions. Because of our modular approach to support, you can build a scalable plan that’s flexible enough to handle any changes to your workflow. Our team of accredited engineers work hand in hand with IT teams to provide support options for Apple estates, Avid, Blackmagic Design, Rohde & Schwarz and Quantum technology, to name just a few.

For more complex environments, we can provide onsite managed support or infrastructure management solutions. Get in touch for more information on our super support services!

Ask us about...

Device support.

Service desk.

ITIL support disciplines.

Infrastructure support and management.

Project management services.

Outsourced support services.

Support for devices

Minimise downtime for your Apple estate and creative technology. We’ve been supporting Apple devices for 25 years, so you’re unlikely to spring a new problem on any of our experienced, Apple-certified staff. We offer first, second and third line service desks, warranties, hardware maintenance, and managed repairs for larger Apple estates.

Whether you need remote, phone, email or onsite support, we always go above and beyond to deliver support and repairs you can rely on. Plus, we have repair centres across the whole of the UK.

Your own service desk

Transform your first, second and third line support with our service desk. The service desk provides remote support for incidents such as disruptions in service availability or quality, and service requests for help with routine tasks. With a single point of contact, all calls are triaged, assigned and actioned within pre-agreed SLAs.

ITIL support for business management

Our best practice management services reduce business risk and impact, and improves stakeholder communications. We offer:

  • Incident management – provides best practice response and management of major incidents to restore normal service operation.
  • Problem management – trend analysis, root cause investigation and preventative activity.
  • Change management – controls and manages changes to infrastructure.

Support and management for your core infrastructure

Build your own support package that can scale with your business, and has the flexibility to cope with any changes in your workflow. We can provide testing and advice, and one hour response times. Additionally, we provide support for remote monitoring, server and network management and managed storage.

Project management services

Our Prince2 project managers provide project management and coordination services, from small infrastructure implementation to large scale deployments.




Broadcast and media industry support

We’ve been supporting the media industry for over 25 years. Along the way, our team have worked hard to acquire and maintain qualifications from Avid, Adobe, Blackmagic Design, Rohde & Schwarz, Quantum, Apple, HP and more – a depth of expertise that means we can offer support and advice on kit from a wide range of specialist manufacturers.

Because all your support is coming from one source, we can give you dedicated points of contact who know your system and understand your workflow, so you can get to the root of the problem more quickly. And as we have over ten accredited engineers working in three tiers, we can easily escalate issues to the correct specialist.

Optional extras

  • Hardware break/fix  Apple hardware out of warranty? Our usual turnaround for hardware break/fix is just three working days.
  • Loan units  For Jigsaw24 customers, where available and the repair is going to take over five days, we'll loan you a unit to use while we work on yours.
  • Extended warranties  We offer our business and education customers up to three years’ extended warranty on macOS and iOS devices, and perform free in-warranty repairs.
  • Scheduled onsite visits  One of our team visits your place regularly to perform maintenance – this can be weekly, monthly, quarterly or any other schedule.

Want to know more about our super support?

Call 03332 409 288, email or pop your details in the form.

*We would like to send you information on our latest special offers as well as relevant news, articles and event invites. Click here for examples. We’ll always treat your details with respect and the information you provide will only be used to better target the communications you receive. You can read our full Privacy Notice here. If you agree to us contacting you for this purpose, please let us know how you would like us to get in touch: