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Our support services

Need help with Apple in your business? Our team provide flexible, scalable, reliable support.

Our support services

Need help with Apple in your business? Our team provide flexible, scalable, reliable support.

Every organisation needs reliable tech support that gives quick response times and rapid resolutions. Because of our modular approach to support, you can build a scalable plan that’s flexible enough to handle any changes to your workflow. Our team of accredited engineers work hand in hand with IT teams to provide support options for Apple estates, Avid, Blackmagic Design, Rohde & Schwarz and Quantum technology, to name just a few.

For more complex environments, we can provide onsite managed support or infrastructure management solutions. Get in touch for more information on our super support services!

Ask us about...

Device support.

Service desk.

ITIL support disciplines.

Infrastructure support and management.

Project management services.

Outsourced support services.

Support for devices

Minimise downtime for your Apple estate and creative technology. We’ve been supporting Apple devices for 25 years, so you’re unlikely to spring a new problem on any of our experienced, Apple-certified staff. We offer first, second and third line service desks, warranties, hardware maintenance, and managed repairs for larger Apple estates.

Whether you need remote, phone, email or onsite support, we always go above and beyond to deliver support and repairs you can rely on. Plus, we have repair centres across the whole of the UK.

Your own service desk

Transform your first, second and third line support with our service desk. The service desk provides remote support for incidents such as disruptions in service availability or quality, and service requests for help with routine tasks. With a single point of contact, all calls are triaged, assigned and actioned within pre-agreed SLAs.

ITIL support for business management

Our best practice management services reduce business risk and impact, and improves stakeholder communications. We offer:

  • Incident management – provides best practice response and management of major incidents to restore normal service operation.
  • Problem management – trend analysis, root cause investigation and preventative activity.
  • Change management – controls and manages changes to infrastructure.

Support and management for your core infrastructure

Build your own support package that can scale with your business, and has the flexibility to cope with any changes in your workflow. We can provide testing and advice, and one hour response times. Additionally, we provide support for remote monitoring, server and network management and managed storage.

Project management services

Our Prince2 project managers provide project management and coordination services, from small infrastructure implementation to large scale deployments.

 

 

 

Broadcast and media industry support

We’ve been supporting the media industry for over 25 years. Along the way, our team have worked hard to acquire and maintain qualifications from Avid, Adobe, Blackmagic Design, Rohde & Schwarz, Quantum, Apple, HP and more – a depth of expertise that means we can offer support and advice on kit from a wide range of specialist manufacturers.

Because all your support is coming from one source, we can give you dedicated points of contact who know your system and understand your workflow, so you can get to the root of the problem more quickly. And as we have over ten accredited engineers working in three tiers, we can easily escalate issues to the correct specialist.

Optional extras

  • Hardware break/fix  Apple hardware out of warranty? Our usual turnaround for hardware break/fix is just three working days.
  • Loan units  For Jigsaw24 customers, where available and the repair is going to take over five days, we'll loan you a unit to use while we work on yours.
  • Extended warranties  We offer our business and education customers up to three years’ extended warranty on macOS and iOS devices, and perform free in-warranty repairs.
  • Scheduled onsite visits  One of our team visits your place regularly to perform maintenance – this can be weekly, monthly, quarterly or any other schedule.
  • Managed repairs  Our managed repair services include regular pickup, repair and return of devices en masse, with each batch having a single job number and a single, monthly invoice.

Want to know more about our super support?

Call 03332 409 288, email solutions@Jigsaw24.com or pop your details in the form.

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