We've got an expert team of Apple-accredited bench engineers, and qualified support staff for solutions from Avid, Blackmagic Design, Rohde & Schwarz, Quantum and more, so we can resolve most issues first time. Plus, having a large in-house team means we can give you a dedicated point of contact, so you’re always talking to someone who understands your setup.
We've been supporting Macs since they were see through.
We're never too far away – we have expert repair teams based in Nottingham, MediaCityUK and Soho.
We can minimalise your admin with managed repairs.
We'll let you customise your contract to suit your business.
Our modular approach to infrastructure support allows you to build your own support package that can scale with your business as it grows, and has the flexibility to cope with any changes in your workflow, or the expertise you have access to internally. We can provide testing and advice to help you avoid disaster, and one hour response times if something does go wrong – including remote support for faster resolution. And if we can't fix something remotely, we'll provide loan hardware while yours is diagnosed and repaired.
Our team can provide first, second and third line support, and instant remote support for end users and techs.
We act as your IT department, providing support, systems monitoring, inventory patching and user administration to support your team.
Apple fanboys par excellence, our team are super-qualified and can provide support for your standard Apple setups, specialist creative workstations and storage, networks and infrastructure. Get in touch to check what we can do in house – please bear in mind there may be minimums applied to some services, for example if you're a single user you might not qualify for onsite days.
If you want to get technical with the team at Jamf, we can introduce you and set up a support contract to cover your Jamf Pro deployment. We've been working with them since 2009 and are the most qualified people in Britain – nay, in Europe – to help you, and we're able to offer six levels of Official Jamf Pro Support. Get in touch to check what's covered.
A bit of buck-passing here – we'll set you up, but the actual support is done by Aruba. We're proud partners of Aruba, and have been installing their solutions in schools and creative companies since the dawn of time, if not slightly longer. If you need to support an Aruba network, we can arrange support options with Aruba. Get in touch to check what's covered.
Our support contracts range from basic phone and remote support for end users, to a modular support system that allows you to design your own infrastructure support, to bespoke contracts for specialist creative workflows. These can include options such as site visits (or even a constant presence embedded in your team), advances hardware replacements, loan units, device management, capacity management and more.
We've put together a guide to our support services, designed to help you work out what you need to design your ideal support contract. Inside, you'll find details of hardware support, repairs, managed services and specialist infrastructure support.
Fill in your details using the form to the left to request your copy of the guide.