Enterprise support

Flexible, outsourced support for your Apple estate, without stretching your IT team

Access Apple experts without the hassle of new hires by outsourcing your Apple support to us! We provide remote technical support, onsite engineers, tech bars and repairs, roadmaps for your future strategy and more with our managed support service. Check out the benefits our service could bring you…

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Greater Apple-focused expertise.

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No need for new hires within your existing team.

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Scalable support that's responsive to your investment.

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Always on site or increased support during key projects.

The benefits of our enterprise support

No increased headcount

Don’t tie down your budget with contracted staff and the costs of an increasing headcount (including company benefits, recruitment costs and ongoing training).

Flexible support

Our team of Apple Certified Mac Technicians provide offsite support, onsite tech bars to handle issues, or can be embedded into your team and work alongside existing staff.

Hit your support targets

Improve issue resolution by bringing in Mac experts to work alongside your team. When IBM introduced a specialist Mac team, first time resolution was 98% on support calls.

Dedicated day to day support teams

Never take a Mac support call again – by letting us take the reigns on your Mac support, you’ll free yourself up to focus on existing PC deployment. We’ll work alongside you and your team to find the most appropriate support options to suit your needs, and have the flexibility that allows us to work seamlessly alongside your existing setup. Thanks to our in-house accredited experts and partnerships with almost all major integration solutions providers, you can rest assured that any integration issues will be quickly resolved, without you having to get involved.

Helping IT service managers free up teams

Our dedicated Mac support team is available to start work tomorrow. Feeling the pressure of an ever-growing Mac estate? Senior management want fast and reliable Mac support? IT team struggling with a multi-platform environment? By outsourcing the day to day management of those Macs, you’ll meet all of the above needs and give you the experience of a proven Mac support team in-house – without the lengthy training or recruitment.

Finance and purchasing

Apple devices are staples in offices everywhere, but take a peek at the internal IT teams and you’ll see wall to wall Window experts doing their best to keep Apple users up and running. Investing in dedicated Apple support resources will increase first time call resolution and reduce the amount of time wasted trying to fix Mac issues. When PC giants IBM introduced Mac to their organisation, they found that a dedicated Mac helpdesk reduced support and management costs – saving them $535 for every Mac rolled out!

Creating a business case for outsourced Apple support

We've worked with enterprise customers to help CIOs and CTOs build business cases to outsource their Apple support. With our strategic experience, we can assist in your digital transformation by:

  • Demonstrating a balance between dedicated and shared service, implementing a continual service improvement methodology.
  • Delivering tangible and achievable increased user and organisation satisfaction.
  • Building SLAs around improved user productivity, improving system performance and availability.
  • Providing consistent service experience across all locations.

We don't just deliver on deliverables

What about the benefits that you’ll experience as a result?

  • Fast, reliable user support that maximises user uptime.
  • High levels of end user satisfaction with the service.
  • Close relationship with your service desk, ensuring seamless customer experience.
  • A culture of continuous improvement for the service.
  • Improved total cost of ownership of Apple devices over time.
  • Advice, strategy and guidance to enterprise business on best practice and optimum use of Apple products.

Robust ITIL-aligned service management

The service is underpinned by a robust ITIL-aligned service management model covering:

  • Ownership of the service.
  • Management of the Jamf Pro device management suite.
  • Adherence to SLAs.
  • Request and project management.
  • Adherence to change management process. 
  • Service reporting.
  • Regular service meetings.
  • Escalation management. 
  • Problem and trend analysis.

Contact us

Want to know more about lifecycle management, and how it can benefit your business? Fill in the form to the right and one of the team will be in touch.

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