Enterprise support

Flexible, outsourced support to align your Apple estate to business requirements

Outsourcing your Apple support provides you with access to greater expertise without the management and human resource issues associated with new hires. If you’re looking to increase support for your Apple environment, we can provide remote technical support, onsite engineers, tech bars and repairs, roadmap your future strategy and more with our managed support service. Whether you’re part of a support team, a service manager or an IT director, check out the benefits that our managed Apple support could bring you…

In a nutshell...

Greater Apple-focused expertise.
No need for new hires within your existing team.
Scalable support that's responsive to your investment.
Always on site or increased support during key projects.

The benefits of our enterprise support

No increased headcount

From a budget perspective, you aren’t tied into contracted staff and the associated costs of an increasing headcount (including company benefits, recruitment costs and ongoing training).

A flexible budget

Our team of Apple Certified Mac Technicians provide offsite support, onsite tech bars to handle issues, or can be embedded into your team and work alongside existing staff.

Hit your support targets

Improve issue resolution by bringing in Mac experts to work alongside your team. When IBM introduced a specialist Mac team, first time resolution was 98% on support calls.

Dedicated day to day support teams

Outsource Mac support to us, and free yourself up to focus on your existing PC deployment. We will work alongside you and your team to find out what the most appropriate support option is for your needs, and have flexible options that allow us to work seamlessly alongside your existing setup. Never take a Mac support call again, freeing you up to take care of the rest of your estate. We can deal with any integration fails, having partnerships with almost all major integration solutions providers and in-house accredited experts.

Helping IT service managers free up teams

A dedicated Mac support team available to start work tomorrow. Feeling the pressure of an ever-growing Mac estate and a senior management team who want fast and reliable Mac support implementing, coupled with an existing IT team who are struggling with the multi-platform environment? Outsourcing the day to day management of those Macs will allow you to meet all of the above needs, giving you the experience of a proven Mac support team in-house but without the lengthy training or recruitment.

Finance and purchasing

Apple computers and iOS devices are everywhere in offices now, but take a look at most internal IT teams, and you’ll see wall to wall Windows experts. And while these teams are doing their level best to keep Apple users up and running, spending money on a dedicated Apple support resource will increase first time call resolution and reduce the amount of time needed to fix Mac issues. For example, when PC giants IBM introduced Mac to their organisation, they found that a dedicated Mac helpdesk reduced support and management costs meant that they saved $535 for every Mac they rolled out.*

Creating a business case for outsourced Apple support

We've worked with enterprise customers to help CIO and CTOs build business cases to outsource their Apple support. With our strategic experience, we can assist in your digital transformation by:

• Demonstrating a balance between dedicated and shared services. Implementing a continual service improvement methodology.

• Delivering tangible and achievable increased user and organisation satisfaction.

• Building SLAs around improved user productivity. Improving system performance and availability.

• Providing consistent service experience across all locations.

We don't just deliver on deliverables

What about the benefits that you’ll experience as a result?

• Fast, reliable user support that maximises user uptime.

• High levels of end user satisfaction with the service.

• Close relationship with your service desk, ensuring seamless customer experience.

• A culture of continuous improvement for the service.

• Improved total cost of ownership of Apple devices over time.

• Advice, strategy and guidance to enterprise business on best practice and optimum use of Apple products.

Robust ITIL-aligned service management

The service is underpinned by a robust ITIL-aligned service management model covering:

• Ownership of the service.

• Management of the Jamf Pro device management suite.

• Adherence to SLAs.

• Request and project management.

• Adherence to change management process. 

• Service reporting.

• Regular service meetings.

• Escalation management. 

• Problem and trend analysis.

Contact us

Want to know more about lifecycle management, and how it can benefit your business? Fill in the form to the right and one of the team will be in touch.

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