Already have a support contract and looking to open a case?
Please email mediasupport@Jigsaw24.com or call 03332 409 373
We’ve been supporting the media industry for over 25 years. Along the way, our team have worked hard to acquire and maintain qualifications from Avid, Adobe, Blackmagic Design, Rohde & Schwarz, Quantum, Apple, HP and more – a depth of expertise that means we can offer support and advice on kit from a wide range of specialist manufacturers.
Because all your support is coming from one source, we can give you dedicated points of contact who know your system and understand your workflow, so you can get to the root of the problem more quickly. And as we have over ten accredited engineers working in three tiers, we can easily escalate issues to the correct specialist. Take a look at some of the customers they’ve helped.
Maximum two hour response time.
Over ten accredited engineers, with three tiers of escalation for your issues.
Dedicated point of contact for each case.
Unlimited phone, email and remote troubleshooting.
Bespoke support contracts available.
Specialist cover for your key creative workstations, including hardware, software and operating system.
Discounted support engineering hours for customers with support contracts.
Your support options
Creative Workstation Support
Get support for your operating system and software, regardless of manufacturer. Our support doesn’t replace a manufacturer’s warranty, but it does ensure you’ve got consistent support in place, whatever element of your workstation is giving you trouble.
We offer fast turnaround, with a maximum response time of two hours, and a dedicated point of contact for each case. Cover starts at £250 per workstation per year, though all agreements can be customised on request, and as a contract customer, you’ll also get discounted pay as you go engineering time. Download the factsheet to find out more.
Collaborative Environment Support
Bring your entire shared storage system under one easy-to-manage contract, so you don’t have to juggle different manufacturer’s support contracts when a crisis hits. We can support you with unlimited phone, remote and email support, and optional onsite visits to fix issues.
We can provide loan hardware and emergency replacements, and as a contract customer, you’ll qualify for discounted pay as you go engineering time. Download the factsheet to find out more.
Resolve Advanced Support
Your finishing suites are the heart of your facility, the place where you encounter your clients and least forgiving deadlines. In order to deliver the standard of service your clients expect, you need to make sure your grading systems are always online, and your team has guaranteed access to specialist support. That’s why we’ve developed Resolve Advanced Support.
Designed specifically for complex Resolve systems (such as those running on Linux, using multiple GPUs or being used to create IMF or DCP deliverables), our support delivers complete peace of mind from £1500 per workstation, per year.
Avid Environment Support
Avid is the heart of many creative workflows, and if you’ve purchased any Avid hardware or software with maintenance from us, we’ll provide your first line support as standard. If you’d like a little more peace of mind when it comes to your Avid setup, we can provide dedicated support that goes above and beyond your standard coverage. We’ve been working with Avid for over 25 years and have ex-Avid employees on staff, so we can provide you with the best possible support. Options start from just £250 per year.
Bespoke support contracts
Develop a bespoke support agreement for your business, with help from your account manager and our engineering team.
We can tailor the support you receive to your estate, future IT plans and existing internal expertise, so you’re not paying for anything you don’t need. Contracts can include managed services or hardware housed in our secure datacentre space.
Our customers include…
What the team have been working on…
Splice are open for business in Cardiff
Splice now offer online and offline editing, dubbing and grading at three facilities.
Getting IMG Studios to air no matter what
Meeting tight deadlines thanks to a robust Avid workflow and reliable support.
Keeping Clean Cut Media on deadline
They rely on our team to provide screen to server room support for Avid workflows.
Giving Whitecoat peace of mind with Via24
Combining scalable storage and offsite backup for ultimate reliability.
Our partners include…
Get in touch to find out more
Want to find out how our support options could help your business? Get in touch with us using the form opposite and we'll get back to you. Alternatively give us a call on 03332 409 210 or email broadcast@Jigsaw24.com.
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