Already have a support contract and looking to open a case?
Please email mediasupport@Jigsaw24.com or call 03332 409 373
We’ve been supporting the media industry for over 25 years. Along the way, our team have worked hard to acquire and maintain qualifications from Avid, Adobe, Blackmagic Design, Rohde & Schwarz, Quantum, Apple, HP and more – a depth of expertise that means we can offer support and advice on kit from a wide range of specialist manufacturers.
Because all your support is coming from one source, we can give you dedicated points of contact who know your system and understand your workflow, so you can get to the root of the problem more quickly. And as we have over ten accredited engineers working in three tiers, we can easily escalate issues to the correct specialist. Take a look at some of the customers they’ve helped.
Over ten accredited engineers, with three tiers of escalation for your issues.
Dedicated point of contact for each case.
Unlimited phone, email and remote troubleshooting.
Bespoke support contracts available.
Specialist cover for your key creative workstations, including software and operating system.
Your support options
Creative Workstation Support
Get support for your operating system and software, regardless of manufacturer. Our support doesn’t replace a manufacturer’s warranty, but it does ensure you’ve got consistent support in place, whatever element of your workstation is giving you trouble.
We offer fast turnaround and a dedicated point of contact for each case. Cover starts at £250 per workstation per year, though all agreements can be customised on request.
Media Systems Support
Bring your entire media workflow under one easy-to-manage contract, so you don’t have to juggle different manufacturers' support contracts when a crisis hits. We can support you with unlimited phone, remote and email support, and optional onsite visits to fix issues.
Bespoke support contracts
Develop a bespoke support agreement for your business, with help from your account manager and our engineering team.
We can tailor the support you receive to your estate, future IT plans and existing internal expertise, so you’re not paying for anything you don’t need. Contracts can include managed services or hardware housed in our secure datacentre space.
Our customers include…
What the team have been working on…
Fast turnaround, full resolution approvals at Gorilla
We doubled their Avid shared storage to enable a full resolution workflow that links HQ with crews in the field.
Getting IMG Studios to air no matter what
Meeting tight deadlines thanks to a robust Avid workflow and reliable support.
Keeping Clean Cut Media on deadline
They rely on our team to provide screen to server room support for Avid workflows.
Giving Whitecoat peace of mind with Via24
Combining scalable storage and offsite backup for ultimate reliability.
Our partners include…
Get in touch to find out more
Want to find out how our support options could help your business? Get in touch with us using the form and we'll get back to you. Alternatively give us a call on 03332 409 210 or email broadcast@Jigsaw24.com.
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