Solutions & Services
Whether you’re looking to deploy Apple in your business, increase digital collaboration in your workplace or improve your IT infrastructure, our solutions have got you covered. They’re delivered by experts who’ve worked in your field and are passionate about helping your business meet its objectives with technology. Read more
We help businesses, creatives, educational institutions and public sector bodies to improve their performance through better sustainable technology and expert services, support and sales. Find out more about the people and organisations we’re proud to work with. Read more
We’re one of the UK’s leading B2B technology solutions providers, having delivered amazing levels of service for nearly 30 years. Find out how we use technology to help our customers solve real-world problems while delivering projects in a sustainable, responsible way. Read more
Made up of Apple Certified Support Professionals (ACSPs), our service desk support provides you with remote support via phone, email or remote access to ensure you receive a resolution to day-to-day incidents and requests around the macOS and iOS platforms, first party applications and servers.
Leave the legwork to us, letting your own IT team deal with the larger issues. Supported by our ITIL-accredited service management team, we will ensure all high priority incidents are dealt with quickly and effectively, post-incident reviews are carried out, trend analysis activity identifies reoccurring incidents and root cause investigations find underlying issues, resolve them and prevent reoccurrence.
A first, second and third line service desk that provides you with a single point of contact for incidents and service requests.
ACSPs who are all geared up for dealing with issues around installations, troubleshooting and software queries.
ITIL best practice incident management to restore service in the event of downtime and disruption and cover for known errors.
Problem management services to carry out root cause investigations, identify underlying issues and prevent re-occurence of incidents.
Support calls are an unavoidable issue every IT department faces, particularly when rolling out new devices or when new users join the business. When it comes to supporting your business’s tech, we can work with you in partnership and complement your own IT team, enabling them to focus on the strategic elements of IT delivery.
By analysing incidents and problems, we can work with you to ensure that solutions and fixes are put in place to ensure there’s minimal chance for reoccurrence or disruption to your business.
Dedicated point of contact for advice on using, configuring and maintaining devices.
Expert certified support professionals to resolve any issues quickly.
Troubleshooting for all aspects of IT and specialising in macOS and iOS support and integration.
ITIL-accredited expert incident management team with access to our technical teams and supporting functions.
Remote support via phone, email or remote access to ensure you receive a resolution to day-to-day queries around macOS.
Remote support for iOS, third party apps and more, from Apple Certified Support Professionals (ACSPs).
A single point of contact for any server issues, providing support via remote access and managing all incidents.
David Dudman, Jigsaw24 Services Director
Want to know more about service desk support? Fill in the form and one of the team will be in touch.
*We would like to send you information on our latest special offers as well as relevant news, articles and event invites. Click here for examples. We’ll always treat your details with respect and the information you provide will only be used to better target the communications you receive. You can read our full Privacy Notice here.