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SDS24: Service Desk Support

Our support service for Mac, iOS and servers

SDS24: Service Desk Support

Our support service for Mac, iOS and servers

Meet the Jigsaw24 service desk!

Made up of Apple Certified Support Professionals (ACSPs), our service desk support provides you with remote support via phone, email or remote access to ensure you receive a resolution to day-to-day incidents and requests around the macOS and iOS platforms, first party applications and servers. 

Leave the legwork to us, letting your own IT team deal with the larger issues. Supported by our ITIL-accredited service management team, we will ensure all high priority incidents are dealt with quickly and effectively, post-incident reviews are carried out, trend analysis activity identifies reoccurring incidents and root cause investigations find underlying issues, resolve them and prevent reoccurrence.

A first, second and third line service desk that provides you with a single point of contact for incidents and service requests.

ACSPs who are all geared up for dealing with issues around installations, troubleshooting and software queries.

ITIL best practice incident management to restore service in the event of downtime and disruption.ment and cover for known errors.

Problem management services to carry out root cause investigations, identify underlying issues and prevent re-occurence of incidents.

Our service desk support includes:

  • A single point of contact, with access to Apple specialists.
  • Troubleshooting for everything from cloud-based services to performance issues.
  • App installation and configuration services for devices, including support for third party software such as Microsoft Office.
  • Prioritisation of incidents in line with contracted definitions.
  • A fast and effective resolution, or a workaround to help minimise downtime.
  • Communication with you and your teams throughout the incident lifecycle.

Why choose our service desk support?

Support calls are an unavoidable issue every IT department faces, particularly when rolling out new devices or when new users join the business. When it comes to supporting your business’s tech, we can work with you in partnership and complement your own IT team, enabling them to focus on the strategic elements of IT delivery.

By analysing incidents and problems, we can work with you to ensure that solutions and fixes are put in place to ensure there’s minimal chance for reoccurrence or disruption to your business. 

Dedicated point of contact for advice on using, configuring and maintaining devices.

Expert certified support professionals to resolve any issues quickly.

Troubleshooting for all aspects of IT and specialising in macOS and iOS support and integration.

ITIL-accredited expert incident management team with access to our technical teams and supporting functions.

Service desk support options

Service Desk Support for Mac

Remote support via phone, email or remote access to ensure you receive a resolution to day-to-day queries around macOS.

Service Desk Support for iOS

Remote support for iOS, third party apps and more, from Apple Certified Support Professionals (ACSPs).

Service Desk Support for Servers

A single point of contact for any server issues, providing support via remote access and managing all incidents.

“Providing customers with support has been at the heart of what we do since day one. Our team consists of industry experts in supporting an Apple environment and is underpinned by a passionate and experienced service management team. From giving phone support, to helping users face to face, there’s nobody out there able to deliver the same levels of service excellence.”

David Dudman, Jigsaw24 Services Director

Contact us

Want to know more about service desk support? Fill in the form and one of the team will be in touch.

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