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Customers

Our customers are continually challenging themselves to improve their business, and it’s safe to say we find ourselves working with them as well as for them. From the creative industries to education, we provide a full range of end user solutions and services. Read more

About

We like to think we do things a little differently than your average IT reseller and service provider. Find out more about the company and team here, and swot up on our news, articles and events before your job interview! Read more

SMM24: Server Monitoring and Management

Keeping your servers up to date, secure and running efficiently.

SMM24: Server Monitoring and Management

Keeping your servers up to date, secure and running efficiently.

Protecting you and your servers from system crashes and vulnerabilites

With our server management services, we’ll test any new updates as soon as they are released and ensure that critical security updates are deployed straight away to mitigate any impact to your service.

We’ll evaluate server patches as they’re released by vendors, and classify them depending on how critical they are to your systems and processes. Critical updates are assessed, tested immediately and, if approved via change control, scheduled for implementation at a time to suit you. Non-critical updates are evaluated on a monthly basis, and we’ll propose installation dates detailing our recommended updates.

Keep your servers up to date securely.

Testing new updates and monitoring your deployment.

Assessment of critical and non-critical updates to make sure you get the most important updates as soon as they’re ready.

ITIL best practice methodology for incident, problem and change management.

SMM24 includes:

  • Testing and research.
  • Communication.
  • Deployment.
  • Tracking and monitoring.

Why you need SMM24

Once a month, we’ll evaluate and test updates. Then, based on our expertise we’ll make recommendations of which patches to deploy in order to keep your server estate secure. For updates that are evaluated and classified as critical and testing has been completed, we’ll submit a change request for the update to be deployed to your server.

Tested and approved non-critical updates are deployed at a time that suits you, usually outside of business hours to avoid downtime. Updates are deployed, monitored and reported against using our remote monitoring and management tool. We’ll proactively monitor alerts and events on your server and resolve any issues to minimise downtime for your business.

Our service is underpinned by ITIL best practice for incident, problem and change management processes.

Monthly evaluation and testing of updates, with recommendations going forward.

Updates deployed at a time that suits you.

Proactive monitoring of alerts and resolution of issues.

Our server monitoring and management service means that you don't have to worry about threats and vulnerabilities with your infrastructure – we'll take care of proactive monitoring, respond to preventative alerts, and test, prioritise and deploy security patches and software updates.

David Dudman, Jigsaw24 Services Director

Get in touch

Want to find out more about server monitoring and management? Fill in your details using the form and a member of our team will be in touch!

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