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Our customers are continually challenging themselves to improve their business, and it’s safe to say we find ourselves working with them as well as for them. From the creative industries to education, we provide a full range of end user solutions and services. Read more

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The future of mobility: Remote solutions for the long term

Seamlessly shift staff from office to home working with a little help from Jigsaw24.

The future of mobility: Remote solutions for the long term

Seamlessly shift staff from office to home working with a little help from Jigsaw24.

If you’ve not been involved in a work from home scheme before, you might expect that mobile working would leave staff isolated and unproductive. But thanks to the myriad of communication, collaboration and productivity apps now available, staff are able to work from home effectively and can benefit from the extra flexibility it offers.

Laptops and mobile devices are more powerful than ever, so even creatives and power users can execute their work to a high standard. Our PC over IP solutions and cloud solutions like Avid | Edit on Demand can even bring the power of professional workstations into the home. 

Need to access company data? A VPN will allow you to securely connect to your company’s servers and work as if you were in the office, or we can offer secure access to private cloud storage.

Many core productivity apps have browser-based, collaborative equivalents. Low cost videoconferencing solutions like Zoom can be used to replace team meetings, and messaging apps like Microsoft Teams or Slack are already a staple of in-office comms – they’ll all work just as well outside the office.  

At Jigsaw24, we’ve been helping businesses adapt and grow for over 25 years, and have the expertise you need to roll out a mobile working policy in a hurry. Read on to find out how we can help, which of our partners are already giving away free software to mobile workers, and how you can adapt remote working tools to fit any workflow, whether you're working for an airline, in the financial sector or at a media powerhouse.

How we can help

Workflow advice

Our consultants are drawn from every industry from finance to filmmaking, and have experience of designing mobile working solutions for every kind of customer. Whether you need to set up a transatlantic approvals workflow for post-production, need help setting up secure VPN access to customer data, or need to make sure students can access their work while at home, we can help.

Equipment supply

With a vast stockholding of key hardware from the likes of Apple, HP, G-Technology and Avid, we’re able to provide you with all the equipment you need to enable mobile working – and get it to you quickly. Between our warehouse staff and dedicated procurement team we can source anything you need, and have a team of professional services engineers ready to help you through the install. 

Our engineers are happy to guide you through the setup process remotely or come to your site – whichever suits you best – so you can have everything up and running as soon as possible.

Technical support

Need extra tech support while setting up your work from home scheme, or lack the in-house expertise to handle new devices? With SDS24, our service desk support offering, you can hand support for your workforce’s Apple devices to our Apple Certified Support Professionals (ACSPs).

Our service desk support provides you with remote support via phone, email or remote access to ensure you receive a resolution to day-to-day incidents and requests around the macOS and iOS platforms, first party applications and servers. We’ll ensure all high priority incidents are dealt with quickly and effectively, post-incident reviews are carried out, trend analysis activity identifies reoccurring incidents and root cause investigations find underlying issues, resolve them and prevent reoccurrence.

Device management

We work closely with leading device management providers to ensure we offer everything you need to maintain the visibility, security and efficiency of your IT estate. If you’re tackling device management for the first time, our engineers can provide a step by step walkthrough on the installation and setup of remote management tools such as Okta identity management, Code42 endpoint protection, Jamf mobile device management and collaborative working in Office 365.

One of the team will be fully available throughout the setup via reliable conference systems, on-hand to help you register devices for Apple School Manager or Business Manager enrolment, configure remote access tools such as VPNs and firewalls, and whatever else you need to do to get up and running. We can also provide dedicated, ongoing support for Jamf and Microsoft Intune deployments.

Training

Rolling out new tech? Our team can provide remote training for your engineers and end users, getting everyone up to speed on how to navigate macOS, then providing more technical training around issues like troubleshooting and fault triaging Apple devices, and making the most of specific Apple services.

If you’re deploying Jamf to manage devices, we can carry out your Jamf Jumpstart training remotely, and provide training on specific Jamf functionality and features for new and advanced administrators. Our training is delivered over reliable, platform-agnostic conference systems, such as Zoom or Microsoft Teams, so it’s easy for everyone to follow along, regardless of location.

Need specialist media support?

We’ve been supporting the media industry for over 25 years. Along the way, our team have worked hard to acquire and maintain qualifications from Avid, Adobe, Blackmagic Design, Rohde & Schwarz, Quantum, Apple, HP and more – we have more than ten Avid Certified Support Representatives alone.

Because all your support is coming from one source, we can give you dedicated points of contact who know your system and understand your workflow, so you can get to the root of the problem more quickly. And as we have over ten accredited engineers working in three tiers, we can easily escalate issues to the correct specialist.

We offer support options for creative workstations, grading suites and collaborative storage environments – or develop a bespoke support contract just for your business.

Financing home working

We believe technology should be accessible to everyone who needs it. That’s why we work with our leasing partners to find affordable deals for business, educational institutions and non-profits.

We can help you set up flexible payment plans and a renewal cycle that suits your business needs and budget, and can provide accessories and support alongside the devices themselves. If you have ageing technology in your organisation, you can use our trade-in scheme to release the value left in your existing devices, and use it to off set the cost of your new deployment.

Mobile workflow resources: Business

Mobile working FAQs: The challenges our customers face

Here, we briefly outline some of the issues faced by customers from the education, business and media and entertainment industries, and how we’ve solved them.

Adapt and thrive: Mobile working solutions

While some disruption may be unavoidable, it’s reassuring to remember just how many quick-to-adopt, easy-to-manage digital solutions are out there to ensure your team can work from home efficiently…

IT leasing: The benefits for businesses

Leasing IT equipment is increasingly popular, with more and more companies moving away from outright ownership of critical devices. And with the benefits on offer to small and medium-sized businesses, it’s little wonder why…

Remote workflow resources: Media and entertainment

The case for remote working

There’s still confusion as to what the benefits of remote working are, the challenges it poses, and the core technologies you should invest in – so we asked our experts to break down remote working for the media industry.

How Streambox cracked remote grading

The colour fidelity grading requires has kept clients and colourists firmly in the suite (or, at a pinch, in linked suites at different locations), with little of the flexibility editors have started to enjoy. Until Streambox.

Here’s how to handle remote approvals

We can help you make sure your editor or colourist gets access to the feedback and equipment they need, wherever they are, and even if they’re working with 4K or HDR footage. Here are a few of our top recommendations…

Mobile learning resources: Education

Make collaboration and home learning easier with Apple Schoolwork

Mobile devices and apps are helping to make processes more manageable and collaboration with students much easier when they are home learning…

Adobe to support mobile working for schools

Adobe will be providing any school or university that has Creative Cloud access with temporary licences for their students and faculty to use at home, at no additional cost.

Mobile working FAQs: The challenges our customers face

Here, we briefly outline some of the issues faced by customers from the education, business and media and entertainment industries, and how we’ve solved them.

Mobile workflow resources: Public sector

Ready to roll solutions available now!

Equip your teams to work from home with these great-value, quick-to-deploy solutions, including portable hardware, scalable software and finance options for all the core equipment you’ll need to work remotely.

Free mobile working tools: Our roundup

Many software providers are making their mobile working tools free for a limited time in the wake of the coronavirus crisis. Here are some of our top picks for now (we'll try to update this article with more later, too)…

Adapt and thrive: Mobile working solutions

While some disruption may be unavoidable, it’s reassuring to remember just how many quick-to-adopt, easy-to-manage digital solutions are out there to ensure your team can work from home efficiently…

Got a mobile working question?

Want to discuss mobile working? Fill in the form and one of our team will be happy to help.

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