The Jigsaw24 guide to enrolling in Apple School Manager

The Jigsaw24 guide to enrolling in Apple School Manager

As you many have heard, Apple now offer an online management service for your iPad deployment. Known as Apple School Manager, it’s a free service that hooks into your mobile device management (MDM) solution to provide exciting new functions, and replaces two Apple solutions you may already be using: Volume Purchase Programme (VPP) and Device Enrolment Programme (DEP).

Depending on whether you’re using either, both or neither of these services, the route to enrol in Apple School Manager is slightly different. It’s important to be absolutely certain whether you’re using VPP, DEP, both or neither before you begin your upgrade, as any forgotten VPP and DEP accounts cannot be merged into School Manager at a later date. If you’re not sure which group you fall into, give us a call and we’ll help you work it out. If you’re certain you know which accounts you use, here’s how to upgrade.

What are the changes?

The Volume Purchase Programme (Apple’s bulk app purchasing portal – a kind of App Store for schools) and Device Enrolment Programme (a much faster way to set up iPads than the original method of using a Mac with Configurator software on it) have merged together into Apple School Manager (ASM). Using ASM, you will also be able to assign roles for students and staff members, and also create Managed Apple IDs for everyone very easily.

If you don’t have a VPP or DEP account

If you’re new to Apple’s Deployment Programmes and don’t have an account, other than perhaps a standard iTunes Apple ID, then the process is simple:

1. Go to the Apple School Manager portal.

2. Click the ‘Enrol your institution now’ link at the bottom of the log in window.

3. On the next screen, fill in all of the fields and click ‘Continue’.

4. If you are looking after this application for your school, add your own contact details in section two. If this is not your job, enter the details of the person who will be looking after the iPad deployment.

5. Section three asks for the contact details of someone who can verify that you have the authority to apply to join Apple School Manager, and who can sign the terms and conditions once the application is processed – this is typically your headteacher. If you are the headteacher, it might be best to fill out section two with someone else’s details – an office manager, business manager or IT coordinator, perhaps.

6. Submit the application and wait for Apple to contact both of you. Please be sure to check for emails regularly. If Apple email and you don’t respond, it can cause long delays.

If you already have a DEP account but not VPP

First of all, please check very carefully before doing anything. Not to labour a point, but it’s very rare indeed that a school would have DEP but not VPP (although not impossible). If you are absolutely sure you’re using DEP without VPP, then log into the Apple School Manager portal and type in your DEP login credentials. Simply follow the instructions there to upgrade.

If you already have a VPP account but not DEP

If you enrolled into VPP before February 2014, your account will need to be modified by Apple before it can be upgraded to an Apple School Manager account. If the account is newer than that, you can upgrade it immediately.

If you’re not sure how old your VPP account is:

1. Go to deploy.apple.com and see if your VPP login works there.

2. If it does work, open up VPP from there, and you should see the window asking you to go ahead and upgrade.

3. If your login doesn’t work, you need to contact Apple to perform the modification.

To contact Apple, follow the instructions listed under the ‘If your school doesn’t have an existing Apple Deployment Programmes account’ in this support document. Your old VPP account should then be added to Apple’s deployment systems.

If you already have both VPP and DEP accounts

If you have both accounts, you need to work out whether they are both registered as a single institution account at Apple, or separate accounts.

Typically, if you applied for VPP first and it was prior to February 2014, it is likely that the two accounts will be completely separate at Apple, and will need to be merged before you upgrade. If you don’t merge them, there is a risk that your VPP account will get left out when you upgrade from DEP to ASM, and you’ll never be able to merge the two.

To ensure that all existing accounts are consolidated before triggering the upgrade:

1. Firstly, write down all of the account logins which you are aware of, for both VPP and DEP. This includes all programme agents, admins, managers and facilitators. Make sure you know what they all are.

2. Next log into your DEP account at deploy.apple.com. If you are presented with an invitation to upgrade to Apple School Manager, ignore it for now by clicking the X ‘Close’ symbol.

3. Click on Admins in the top left of the window. Only the top level administrator, or ‘Agent’ for the account can see the Admin section, so if you can’t see it you are not the senior administrator.

4. Check the list very carefully. Are all of the logins you have listed there, or are some of them missing?

5. If all of them are listed, including your VPP logins, then both DEP and VPP are included in the Apple Deployment Programme, and you can proceed with the upgrade.

6. If some accounts are missing (typically these will be VPP accounts), then you will need Apple to consolidate them all before you upgrade.

– To get Apple’s assistance to merge your accounts, follow the instructions in this article.

– Head to the ‘If your school has an existing Apple Deployment Programmes account’ section and use the form here to request that Apple merge your accounts.

– On the form, use the email address for the person charged with working with Apple as the contact email, but in the ‘Please tell us more about the issue’ box, give the email address for the main DEP Programme Agent (manager or top level admin) as your DEP login, and then explain that you would like to consolidate the other account or accounts into this main one. List all of the logins which did not show up when you checked in step five above.

– Apple will send an email to the main DEP email address in order to verify that the Programme Manager approves the change, so please keep checking that inbox.

– Apple may need to contact all of the people listed in your accounts. Please remind all contacts to check for emails regularly. If Apple email and you don’t respond it can cause long delays.

7. Once Apple have verified by email that all accounts are consolidated, repeat steps two to six in the previous list to be certain all your logins are showing now.

8. Go ahead with the upgrade once all accounts are together. Log back into your DEP account at deploy.apple.com and if the Upgrade window fails to pop up, there’s an upgrade option bottom left.

During the upgrade, providing all accounts are merged in this way, Apple confirm that all VPP and DEP tokens, app licences and book licences will be ported into Apple School Manager, which should leave any MDM solution unaffected and fully operational. VPP and DEP accounts will continue to work until the upgrade is actioned by Apple, at which point all previous accounts will be active only through the School Manager portal here.

What if I’m still unsure?

We are recommending that everyone takes advantage of the new functionality offered by Apple School Manager, so if you need help to enrol or to upgrade (as well as MDM options, ways of purchasing apps without a credit card, or anything iPad-related), please do contact your Jigsaw24 Education Manager directly, or get in touch on the details below and we will advise you how to proceed.

Want to know more about Apple School Manager? Give us a call on 03332 409 290 or at education@Jigsaw24.com. For all the latest technology in education news, reviews and articles, follow @Jigsaw24Edu on Twitter or ‘Like’ our Jigsaw24 Education Facebook page.

Device-assignable apps: How to migrate managed codes

Device-assignable apps: How to migrate managed codes

Many schools are now moving from distributing apps using Apple Configurator managed codes to managed distribution in iOS 9 via their chosen mobile device management (MDM) solution. Here’s how to do it… 

One of the first steps in migrating is to check if existing apps are ‘device-assignable’ in the VPP store. If you need to check an individual app, you have to browse the VPP store (not the iTunes links). Just scroll down to the ‘Compatibility’ section of the app description and you’ll see it as in the image below:

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All the Apple iOS apps (GarageBand, iMovie, Pages, Keynote, Numbers) and the Microsoft Office apps for iOS (Word, PowerPoint, Excel) are device-assignable. We’re yet to find an app we use day to day that isn’t device-assignable, but it’s something that developers now need to bear in mind, so definitely worth checking with any apps you use. Here’s a list of some of the most common classroom apps we use that we have checked are device-assignable:

Expression of ideas
– iMovie
Collaboration and sharing
– Showbie
– Popplet
– Padlet
Rich content sharing
– Aurasma

Want to know more about apps, MDM and Apple iPad for the classroom? Get in touch with the team on 03332 409 306, email education@Jigsaw24.com, follow @Jigsaw24Edu on Twitter or ‘Like’ our Jigsaw24 Education Facebook page for all the latest technology in education news, reviews and articles.

How to buy apps with VPP Credit

How to buy apps with VPP Credit

When Apple first introduced their Volume Purchase Programme (VPP) – it was great news for schools using iPad, letting you easily buy multiple copies of apps, and dish them out to pupils’ devices via managed distribution (as well as getting you bulk discounts of 50% off on many apps too!).

The only problem with VPP previously was that you needed a credit card to facilitate the purchase – not the best way to buy for some schools. But now, with VPP Credit, you can simply pay for credit to use in the VPP App Store with a purchase order, meaning more flexible payments. And you can do it really easily through us, without needing to go to anyone else.

Here’s how it works:

1. Sign up for the Volume Purchase Programme

The first thing you’ll need to do, if you haven’t already, is enrol onto Apple’s Volume Purchase Programme (if you’ve done this already, you can happily skip to Step 2). You’ll need to set up an Apple ID for your institution by entering your details and your institution’s details before verifying your contact details and Apple reviewing your application.

Sign up for VPP here.

2. Buy your VPP Credit

Once you’re enrolled, you can now actually buy your VPP Credit. Just send us, as an Apple Authorised Reseller, a purchase order from your school with the following information, so we can begin to process your order:

– Amount of VPP Credit required (please only use increments of £1).

– First and last name of VPP account holder (the one you set up in Step 1).

– Email address on VPP account.

– School name (if the order comes from the LA, they need to state your school name).

– The part code you need to order for VPP Credit is: D6701Z/A – VPP Credit for Education.

We’ll then process your order, and when it’s ready, you’ll receive an email from Apple sent to the email address registered to your VPP account, with a link to a secure inbox which you can use to access VPP Credit for your institution.

3. Use the secure inbox to purchase apps
You can now sign in to the secure inbox with your Apple ID and, after signing in, download a spreadsheet with a redemption code for each VPP Credit order. Now, use this code to start buying apps and books from the VPP Store. You’ll have four weeks to download VPP Credit from the secure inbox. After that time, you (or we) can resend the VPP Credit.
 4. Distribute apps to devices

Once you’ve bought your apps, it’s now time to distribute them to your iPad deployment. VPP makes it easy to push out content to student and staff devices, letting you distribute to selected devices either through USB with a Mac and Apple Configurator or over the air via a mobile device management (MDM) solution. MDM solutions will let you control the entire distribution process, assigning apps to users, and revoking and re-assigning unused app licences.

Of course, if you do have any trouble at any step of the process – from setting up VPP to purchasing credit to distributing content – don’t hesitate to get in touch with our team for help on the details below.

Got another VPP question? Get in touch with the team on 03332 409 306 or email education@Jigsaw24.com. For all the latest news and FAQs, follow @Jigsaw24Edu on Twitter or ‘Like’ us on Facebook

BETT 2015: Why Apple for education?

BETT 2015: Why Apple for education?

Here’s our final discussion topic from BETT 2015: why we recommend Apple for education. Here’s a breakdown of our top five reasons why we think Apple in education is the way forward.

Yes, we’re an Apple Solution Expert for Education: so obviously we wear the Apple nerd hat with pride. But, when it comes to education, you really can’t get any better than Apple. Here’s a breakdown of our top five favourite Apple features that we think make them top of the class.

1. iTunes and the App Store

There are currently over 75,000 education apps on the App store, with a large proportion of these being available as free downloads. With the introduction of the new Computing curriculum seeing students learning about coding in lessons, what better resource to make use of than the App Store? Incidentally there’s a great range of apps both free and paid for to help children of all key stages learn and practice their coding skills. Its not all tech based though – there are apps to help with all subjects from maths and biology to music. Keep an eye on our education app of the week blog to see our pick of recommended apps.

2. iTunes U

iTunes U is a dedicated destination within iTunes solely dedicated to education content. It’s packed with resources like lectures, videos and books, all available for free for both teachers and pupils to take advantage of. Educational institutions including Stanford, Yale, MiT, Oxford and the New York Public Library all have material on iTunes U that is free to browse. As well as looking at existing content, you can also use iTunes U for free content hosting for lesson materials and creating your own course – a service which we can help you with. Teaching staff can assign students homework to do via iTunes U, with students being able to log time and complete tasks as they do them.

3. Volume Purchase Programme (VPP) for Education

VPP lets you purchase App Store apps and interactive books that are great for education, at educational institution special pricing. Buy apps in volume for both iOS and Mac through the VPP store and distribute them to individual users with redeemable codes or distribute to groups using a mobile device management (MDM) solution.

Schools can get a 50% discount when purchasing apps in quantities of 20 or more through VPP, with iBooks also being included in this.

4. Continuing professional development training (CPD)

When new technology is introduced into education, it’s important to make sure that your staff are clued up on how to use it. Through our e7 iPad scheme, we offer continuing professional development (CPD) training which focuses on giving SLT, teaching staff and technical team the chance to explore the potential of iPad in the classroom, and feel confident about using it in their subject areas.

5. iBooks Author

Available free on the App Store, iBooks Author allows anyone to create iBooks textbooks for iPad and Mac. iBooks Author provides teaching staff with the opportunity to create their own textbooks, which can easily be edited to keep up with the changing curriculum. Using iBooks Author can easily save your school money too – by eliminating the cost of buying new textbooks every year.

To find more about Apple in education email learning@Jigsaw24.com or call 03332 409 333 or visit www.Jigsaw24.com/education. To keep up with all the latest news and reviews follow @Jigsaw24edu on Twitter or ‘Like’ us on Facebook. 

 

 

Guide to Apple’s Device Enrolment Programme

Guide to Apple’s Device Enrolment Programme

Apple’s Device Enrolment Programme or DEP is something you’re going to be hearing more and more about over the coming months. For those of you who don’t know what DEP is or want to find out how it will affect you, we’ve put together a simple guide to run you through the programme, and how it will affect you for any future or past purchases you’ve made with Jigsaw24.

What is it?

In as few words as possible the Device Enrolment Programme (DEP) is a new ‘zero touch’ service from Apple that helps businesses and education institutions easily deploy and manage iPad, iPhone and Mac devices that are purchased directly from Apple or an Apple Authorised Reseller (like us).

In a few more words, DEP makes your existing MDM solution even more hands-off, by allowing the institution to send its preferred settings straight to Apple, who then installs these on your devices as soon as users turn their new devices on. Ideally, you’ll already have an MDM solution in place, but if not, keep on reading for more information about our range of hosted and managed services.

The introduction of DEP with MDM makes deploying and delivering new devices across your institution a speedy process, and ensures that new devices are protected and restricted as soon as the user switches them on. It cuts out the lengthy process of having to manually add the right configurations to devices every time a new member of staff starts, or you purchase a new device.

How does DEP work?

DEP works by applying MDM settings to your devices automatically during setup when they’re first turned on, simplifying the process for IT and end-users. When you buy a new device for your business, you can enrol your devices into the DEP and they’ll automatically have the correct MDM profile and permissions installed when they are first switched on. This means your devices are ready for you to deploy and distribute straight away.

What devices does it cover?

Devices including iPad, iPhone and Mac can all be enrolled in the DEP. It’s worth noting that all new purchases are automatically enrolled in DEP, and any devices that were purchased after March 2011 can also be enrolled. If you enrol your existing devices in to the DEP you’ll need to make sure you’ve associated your devices with the reseller you purchased them from. Our Jigsaw24 Reseller ID is 2287450. To enrol your devices in the DEP click here.

How does it work with MDM?

To use DEP with your MDM solution you need to register your MDM server with Apple so that their servers will remember the configurations you like to deploy to your different types of users. You’ll then get sent a ‘token’ for your MDM server that identifies it to Apple. When you add new hardware to your institution or reload the operating system of your existing hardware, Apple will effectively see your organisation’s token and apply the setup you specified automatically through DEP when you turn the device on for the first time – meaning you wont have to apply the same settings and restrictions every time you get a new device or reload the operating system on an existing one.

What if I don’t have an MDM solution?

DEP will simplify your device deployments, but requires MDM to work. So although you may not yet be using an MDM solution, we would recommend it, as it will save your IT department and users time and stress.

We can provide you with an MDM solution to meet your needs, whether you want to manage it yourself or have it as managed service, host it on premise or in the cloud. Check out our managed supply services here.

What does this mean for education?

MDM is a way to control iPad and install apps on them in bulk without having to collect them all and plug them in. You gain wireless control of restrictions, apps, books, camera functions, the ability to reset forgotten passcodes, and force a class of iPad into a specific app for pupil focus. We recommend MDM as the best way to manage iPad.

All your institution-owned devices can now be enrolled in DEP and associated with an MDM solution. Meaning that whether you use iPad, Mac or iPhone your devices will be configured with your MDM solution as soon as you turn them on. Any existing devices your institution owns can be enrolled in DEP too, as long as they were purchased after March 2011.

So if you were to roll out iPad on a 1:1 basic school-wide with our e7 scheme, your new devices will be enrolled in the DEP and will arrive at your school ready to be configured with the permissions and access rights set up by your MDM solution as soon as you switch them on.

What does it mean for business?

DEP provides a fast and streamlined way to deploy your corporate-owned iOS devices, by automating enrolment in MDM and the supervision of devices during setup. To enrol your corporate-owned devices that were purchased after March 2011 into DEP you’ll need to create an Apple Deployment Programme account and provide Apple with some basic information about your business, including details about your hardware purchases made directly from Apple or an Apple Authorised Reseller (that’s us). You can do this here.

Once you’ve done this you can create and assign people as additional administrators, who are responsible for managing and configuring your corporate-owned devices.

What if I have Apple Configurator?

You have the option to transition to DEP. However, Apple does not allow supervision of devices with configurator if that device is registered to the DEP profile. So you can set up devices with DEP or Configurator, but not both on the same device. If you already have devices enrolled with Apple configurator or an MDM solution using Apple configurator, these can be wiped and re-enrolled to the DEP.

Enhancements to Volume Purchase Programme (VPP)

Volume Purchase Programme now allows for a ‘managed distribution’ model. This model assigns apps to AppleIDs instead of devices, so that apps can appear on the devices without anyone having to type in a password or agree to the installation. Apps can install silently and be ready to use without intervention. Your MDM solution needs to understand who the users are in your organisation and what their AppleIDs are. You can now upload a ‘token’ from the VPP programme that indicates the apps that you’ve purchased. In your MDM interface, you can now assign apps to groups of users, resulting in only specific AppleIDs getting access to apps.

Want to talk to us in more detail about DEP or MDM? Give us a call on 03332 409 333 or email sales@Jigsaw24.com. For all the latest news and tips, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

 

FAQs: Apple’s VPP (Volume Purchasing Programme)

FAQs: Apple’s VPP (Volume Purchasing Programme)

Our resident technology guru and IT agony uncle is fielding all your questions on how to buy and distribute apps to iPad using Apple’s Volume Purchase Programme (VPP).

What is VPP?

Legally, you can’t just run the same app on each device – you have to own a separate licence for each device. But with the Volume Purchase Programme from Apple you can easily buy multiple copies of apps, and dish them out to pupils’ devices via managed distribution.

The best thing about it though, is that unlike the regular App Store, VPP lets developers offer education pricing on their apps, so you can find yourself getting bulk discounts of 50% off on many apps too!

Who’s responsible for the process?

Responsibility for the VPP process is divided up into three separate roles – the Programme Manager, Facilitator and Technical. The Programme Manager is the person you pick to decide about who can purchase apps and take the lead in making programme decisions. We’d recommend the head teacher, for example.

The Programme Facilitators are people who are authorised to make purchases of apps and books, so teachers, for example. Then someone a bit more technical will be responsible for distributing the app licence codes to the relevant users across your school.

You might have different ideas for how you want to share the responsibilities, and if someone is really confident with the process, or you’re in a smaller school, one person could perhaps even volunteer to take on the lot.

How do we pay for apps?

When it comes to payment, currently the best way is for each Facilitator to have access to a payment card, or even to share a payment card. You can also send a purchase order to Jigsaw24, asking us to add credit to your VPP account for you, if you don’t have a card.

How do we distribute apps?

VPP has its own online shop which lets teachers or admin purchase apps and unlock licences, which then get sent to your Technical contact as a list of codes in a big spreadsheet or added to your management system (MDM). Once your technical guru has the codes, they can then distribute them in a number of ways. Please contact us if you’d like advice on which is best for you.

1. Split up the codes and email them to students and staff to manually download the apps themselves.

2. Use an over-the-air MDM solution to distribute app recommendations.

3. Use Apple Configurator and a USB connection to load the apps onto devices.

4. Ask for Managed Distribution licences instead of codes, so that your MDM solution can push out apps and even pull them back again!

You’ll need to bear in mind that downloading Apple’s free apps like Pages, Numbers, Keynote, GarageBand and iMovie works a little differently, and you need to request licences for those, preferably before using the iPads. Contact us to find out how.

Who actually owns the apps?

Once an app is deployed, it has an owner depending on how you ordered the apps. If you ordered your apps by the spreadsheet method and deployed them using Apple Configurator over USB, or if you invited users to your VPP account, the apps belong to the school and can be ‘loaned’ to pupils temporarily, and then redeemed back when needed.

If you emailed the codes to pupils, or put the spreadsheet into your MDM solution, the apps belong to the pupils for good. It’s a bit of a different way of working, but it’s an amazing benefit for pupils and parents!

How do I enrol?

To set up a VPP account, just head over to www.apple.com/uk/education/it/vpp where you’ll find full information on how to enrol. Once the Programme Manager has set up the account, you can add your Facilitators and start shopping around for apps and books!

Got another VPP question? Get in touch with the team on 03332 409 333 or email learning@Jigsaw24.com. For all the latest news and FAQs, follow @Jigsaw24Edu on Twitter or ‘Like’ us on Facebook

VPP explained: Educational discounts on iPad apps

VPP explained: Educational discounts on iPad apps

Apple’s Volume Purchase Programme (VPP) is an education-specific service for managing app purchasing and deployment across mobile Apple devices in schools, and getting great discounts on a huge range of apps. Because it’s so simple to use, it’s also a firm favourite with the education team and the tech support guys setting up our 1:1 iPad deployments!

What is VPP?

VPP allows educational institutions to bulk purchase apps from an online store specifically set up for multiple licence purchases. Many app developers are offering up to 50% discount if 20 or more licences are purchased so, for example, you can purchase 20 copies of iMovie for £1.49 each, instead of £2.99.

How does it work?

Institutions simply set up a ‘Programme Manager’ (e.g. heads of IT and heads of finance) who can then create accounts for Programme Facilitators (e.g. heads of department and subject leaders), giving them the right to purchase apps and iBooks for the school (you’ll need to attach a credit or debit card to the Programme Facilitator’s account to make a purchase). Then you can head over to the VPP Education Store to browse through all apps and see which qualify for VPP discount. They should display a little ‘+’ symbol, as in the screen shot below…

Apple have also launched a new method of purchasing VPP codes – ClickandBuy – which makes the whole process even easier. When VPP asks for a credit card number, you just fill in a ClickandBuy number which acts as a customer ID. ClickandBuy works in two ways:

1) Pre-Fund Purchase – ClickandBuy acts as an eWallet, whereby a school sets up a ClickandBuy account and then top up their account either by local bank transfer, wire transfer or credit/debit card.

2) Pay at Time of Purchase – A school sets up a payment method to be debited immediately, which works credit/debit cards or local direct debit.

How can we help?

Our team offer full support for VPP as part of our mobile device management (MDM) service, simplifying the setup and easing technical requirements of any institution. Just get in touch with us on the details below for more info.
Want to find out more about apps and Apple iPad for education? Call us on 03332 409 333 or email learning@Jigsaw24.com. To keep up to date with what our e7 team are up to, follow @Jigsaw24Edu on Twitter or ‘Like’ our Jigsaw24 Education Facebook page