Get peace of mind with our bespoke support packages

Get peace of mind with our bespoke support packages

If you’re looking for scalable, flexible and reliable support for your Apple kit and infrastructure, we’ve got you covered. With a 97% customer satisfaction rating for Apple repairs, 25 years’ worth of experience and a range of options to suit your business, you can be confident that you’re in safe hands.

Your IT infrastructure is critical to the success of your business, and our support can give you the peace of mind that comes with knowing that you’re supported by experts.

Whether you’re overhauling your infrastructure or looking at integrating Apple, our accredited team of engineers and dedicated support staff are available to lend a hand every step of the way. From over the phone post-sales support with product purchase, to a fully managed service where we proactively manage your IT for you, we’ve got a support package perfectly suited to your business needs.

Our team boasts the highest levels of accreditation for many tech solutions – not just Apple! This means that as well as covering your devices, our support contracts can cover all your infrastructure, including servers, storage, backups, central infrastructure and networking… whatever you need!

What makes us different?

With 25 years of experience working with the UK’s top corporate and creative companies, we understand that every organisation’s IT needs are unique. Our consultants will work in tandem with your team, providing top notch support to ensure that whatever you need is there whenever you need it.

Because we’ve tackled every kind of workflow, including those where your infrastructure supports an Apple and PC environment, we can usually resolve your issue first time round – even if Apple aren’t the only vendor involved. We respond to 96% of calls within one hour and prioritise tickets based on impact and urgency, so for example if your server went down you’d be our highest priority.
Our service agreements are not just there for when something goes wrong. You’ll have a dedicated point of contact from our team of accredited engineers for whenever you need technical advice. We’re keen to be inclusive with our help, so while there are high-end and specialist areas that may be out of scope of standard support, we will always do our best to help and offer as much advice and support as we’re able to.

What’s right for your business?

Our modular approach enables you to select which type of cover you need for different elements of your infrastructure. We can provide support for just one component or all of your infrastructure, depending on what you need help with. We’re totally flexible and our support options are scalable, so we can provide a support package that meets your exact business needs.

Level 1: Post-sales support

We provide telephone and email support both during and after purchase, so if you have a problem or are not completely satisfied, we’re just a phone call away. We also offer product returns and exchanges should you find your purchase is unsuitable, and our post-sales desk is open 9am-5pm Monday to Friday.

Level 2: Remote support

Our remote support options all come with standard service level agreements (SLAs) and are ideal for businesses who want end user device support for their Apple Macs and iOS devices. These offerings can include warranties, staging and configuration, remote device support, hardware break/fix with replacement kit or loan options if we need to keep hold of your kit for more than five days.

Level 3: Infrastructure support and Mac management

After more in-depth support? Our highly-accredited engineers will ensure your infrastructure and production workflow runs smoothly. Build support to suit your specific needs, choosing from unlimited remote support, cover for media and entertainment infrastructure, cover for your Jamf Pro estate, and cover for your servers, storage, backups, central infrastructure and networking.

Level 4: Managed support

If you want to take the pressure off your management team, let us be your trusted IT partner. Our comprehensive managed support provides you with proactive services, with guaranteed SLAs and monthly reports. Built around you, as with all our packages, this can include Apple and infrastructure support, systems monitoring, infrastructure management, security and patching, and capacity management user administration.

For businesses looking to provide an enhanced user experience for their Apple estate, we can put one of our trained Apple technicians onsite with you for one day a week. This dedicated member of staff will provide users with all the support, fixes and guidance they might need – whatever your challenge, we are able to assist.

If you’re not sure whether we’ll cover equipment or technology that’s important to your business, let us know. We can confirm one way or the other, and, if it’s not covered, give you some options and costs for other solutions.

Want to know more about our support options? Call us on 03332 409 288, email solutions@Jigsaw24.com or visit Jigsaw24.com/support-services for a live chat! For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

The results from our 2017 IT in Creative Business Survey

The results from our 2017 IT in Creative Business Survey

Growing pains are commonplace for budding creative agencies, and they’re not helped by IT that lags behind the requirements of the business. So we teamed up with Kingston Smith, a leading business advisory firm, to find out a little bit more about the challenges facing creative companies in 2017. Here are a few of the key findings from our 2017 IT in Creative Business survey, along with solutions and services we’ve developed to help businesses overcome their IT challenges.

Taking care of your IT

Of the businesses we surveyed, 61.5% said they lacked a dedicated IT department, while a further 15.4% said that just one IT manager carried the load for their company. For those without an IT manager, 25% told us that their Finance Director handles all the tech stuff, and an additional 25% said their IT was overseen by the owner, managing director or studio head.

If your IT is managed by an individual, you could do with someone dedicated to take care of your tech, so you can focus on keeping your company at the cutting edge of creativity and productivity, and suffer minimal downtime. We offer a full portfolio of IT services, from reactive support like Apple repairs right through to complete IT outsourcing, depending on your requirements and circumstances.

Challenges to productivity

We asked businesses what they saw as the biggest challenges to their productivity. The highest ranked answer was ‘Ensuring consistent network connectivity and bandwidth’, or making sure they stay online all the time. ‘Security’ was the second most important consideration for respondents, with ‘Backing up and managing digital assets’ following closely, and ‘Sourcing a reliable IT partner’, ‘Supply and employment of appropriate IT skills’, ‘Disaster recovery/business continuity’ and ‘Working within the IT budget’ all figuring highly too.

Many of the respondents identified that an outsourced IT department was helping them deal with these challenges. If similar considerations are facing your business, we can help. Our services help you survive and thrive in a changing IT landscape, with solutions for storage and backup, networking and infrastructure, managing devices and keeping productive in the cloud.

Backing up files

Backup and archive are essential for business continuity in the event of hardware failure – after all, you can’t save what you haven’t saved. Making sure backups are happening frequently enough to save key assets but fast enough not to impact application availability becomes more of a problem as you work with larger files and more complex projects.

We asked how businesses were currently backing up their files, and it seems more and more companies are now using cloud-based systems, with 50% saying they use cloud-based backups, followed by offsite backup (41.7%), tape drives (33.3%), server backups (29.2%) and ‘other’ (4.2%).

If you’re looking to protect your assets against the unknown, you’ll be interested in our Backup24 solution. Developed for creatives who need secure, offsite protection for their intellectual property and digital media assets, with Backup24, you can leave everything with us – we’ll tell you if anything goes wrong, so you can carry on working without the management headache!

Managing your IT budget

Of course, underpinning your IT choices is always budget. It was interesting to hear from those surveyed exactly what their IT budget went towards, with storage and software taking the lion’s share for most businesses (excluding staff spend). Storage and servers was the biggest contributor to IT budgets with 72.7%, tied at the top spot with software licences (also 72.7%). Hardware was next with 68.2%, WiFi and broadband took 40.9% and tech support just 27.3%.

Refreshing your IT

With technology constantly evolving, it’s important to make sure your IT is up to date and you’re at the front of the productivity pack by refreshing your IT every now and then. Other benefits of regularly refreshing your IT include better software compatibility, and having the most up to date software and hardware with improved features (new devices are generally more energy-efficient too).

We asked businesses how often they aim to refresh their IT, and interestingly most companies aim to refresh every three years (33.3%), while 28.6% aimed for a two year cycle, and 9.5% aimed to refresh annually. However, it was then revealed that most actually refreshed their IT estate four or more years ago (38.1%).

Challenges in the future

We ended the survey by asking respondents to identify which key challenges they thought they would be faced with over the next few years. The main things people pointed to were security, infrastructure and storage, as well as generally keeping up to date with new technology. As one respondent pointed out “The hacker challenge gets greater the more we rely on our systems and the number of hackers with more than malice driving them, is growing exponentially.”

Other points include: “software development and the death of flash in online advertising”; “reliable connectivity to the outside world’; “Sourcing a new database/CRM package that is right for us”; “Expansion overseas, maintaining consistent user experience.”

Of the most important emerging technology trends of the next few years, many of those we surveyed mentioned moving to the cloud. This is clearly a very exciting trend across all industries, one that many creative companies are looking to be involved (more) with. Other big talking points included sharing and realtime collaboration, as well as anywhere file access. As the businesses we surveyed were creative companies, one big concern was the increasing amount of data, particularly for designers.

Want to know more about creative IT and how to keep up with IT trends and challenges? Get in touch with the team to talk through our IT services and solutions for creative businesses. Give us a call on 03332 409 306, email solutions@Jigsaw24.com or pop your details in the form below. For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

Take the hassle out of repairs with our managed service

Take the hassle out of repairs with our managed service

As well as the convenience of having your machines collected and returned according to schedule, our managed repairs service allows you to tailor your repairs provision to your business needs, offering you the chance to spread your repair costs with manageable monthly payments and simplifying admin for your in-house team, as they can sidestep the hassle of booking in each machine as a separate repair. 

As well as the convenience of having your machines collected and returned according to schedule, our managed repairs service allows you to tailor your repairs provision to your business needs, offering you the chance to spread your repair costs with manageable monthly payments and simplifying admin for your in-house team, as they can sidestep the hassle of booking in each machine as a separate repair.

Why choose managed repairs?

– Convenient collection and return of all your faulty units.

– Batch repairs meaning there’s minimal admin per month, no matter how many machines need work.

– Monthly invoicing to spread the cost of repairs over the year.

– No lengthy waits for diagnosis on each machine.

– Dedicated point of contact and direct access to our engineers.

How does it work?

Step 1 You gather up any faulty devices over the course of a day, week, fortnight or month – whatever suits you.

Step 2 We contact you to book the repair batch onto our system, and then arrange transportation.

Step 3 We turn around the repairs in an average time of 3-5 working days.

Step 4 Your fixed Macs are returned, and any newly faulty ones collected.

Step 5 You’re invoiced monthly for any repairs that have been carried out.

Why choose Jigsaw24?

– Apple Authorised Service Provider with over 20 years’ experience.

– Repairs centres in Nottingham, Soho and Manchester.

– Our engineers are all Apple-accredited.

– In warranty or out of warranty diagnostics and repairs covered.

– Repairs by us won’t void your warranty.

– Direct point of contact within our technical team, who can explain a fault without hiding behind jargon.

– Experience of creative and business workflows, so we understand your setup.

We can tailor our managed repairs service to your business’s needs, schedule and budget. Call us on 03332 409 306 to discuss your options, or contact the team at any time at solutions@Jigsaw24.com. For all the latest news and reviews, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook

The 999 Apple Support Club: Solving tech crises and building community

The 999 Apple Support Club: Solving tech crises and building community

We’re a sociable lot here at Jigsaw24, so when we were thinking of ways to improve the support we offer primary schools we knew three things: it had to be more comprehensive, it had to be more affordable and there had to be more opportunities to get together. The result: the 999 Apple Support Club.

What is the 999 Apple Support Club? 

It’s a new support contract we’re offering to primary schools!

In slightly more detail? 

For £999 a year, 999 Apple Support Club membership obliges us to provide you with:

– Dedicated phone and remote support from our Apple experts.

– A free annual infrastructure review.

– Onsite Apple Surgery every half term to keep you up to date with new features.

– Support from a dedicated Education Manager to help you choose and implement the right creative IT.

– Support from certified Apple Education Trainers to help you integrate IT and mobile devices into the curriculum for maximum impact.

– Help planning your Apple technology refresh and recycling.

– Dedicated purchasing portal.

– Exclusive discounts on services and end of life hardware.

Plus

– Free product training days at our place.

– Quarterly meet ups with other schools in your area.

– Access to the Jigsaw24 partner network.

– Use of Jigsaw24 pro audio demo suites at our London centre.

– Updates from our team at your cluster meetings.

What makes it a club? 

We’ll also be running exclusive product training days and termly TeachMeets so you can keep up with the latest releases and see what other teachers in your area are up to, and can even drop in at cluster meetings to update you on what’s going on. We want to help schools share best practice and new ideas, and as we have a dedicated Education Manager in every region, we thought they’d be well placed to keep people in touch.

Don’t you only do iPad? 

Nope! We’re an Apple Solution Expert for education, which means we parley our Apple knowledge into developing all-round solutions for schools (we actually work with 4000 primary schools), digital classrooms and learning hubs. We can integrate your Apple and Windows kit and make sure all of your systems are backed by a robust IT network.

OK. What are the club benefits? 

Numerous! But chief among them in the peace of mind that comes with knowing that you have a dedicated point of contact for support just a phone call away. You’ll also get advice on strategy and best practice from our experienced Education Managers, who are on hand to assist with any challenges you face, roadmap the development of your school’s Apple technology, and help staff maximise the effectiveness of new devices in the classroom – so potential problems can be identified and dealt with before they even go wrong. We’re giving schools that take part a free infrastructure review, too, so you’ll have a top level knowledge of the health of all your IT systems.

Plus, you’ll get free and discounted training on new releases, and access to exclusive resources and events. Everybody loves an exclusive event.

£999 is pretty reasonable…

It is! Plus you get to bundle your support costs into one affordable yearly payment, then get discounts on training, engineering and key hardware through our exclusive education portal. And you’ll get a 30 day credit account for all those new purchases, too.

Let’s say I’m considering this. Who do I call?

If you’re already a customer, you can call your Education Manager and have them sign you up. If not, give the team a bell on 03332 409 290 or email education@Jigsaw24.com.

What if I want to read  more first?

Then we admire your commitment to literacy. There’s a website full of juicy details here.

For more information, call 03332 409 290 or email education@Jigsaw24.com. For all the latest news and FAQs, follow @Jigsaw24Edu on Twitter or ‘Like’ us on Facebook

 

Stocks Taylor Benson: Delivering on deadline thanks to Apple, Adobe & Jigsaw24

Stocks Taylor Benson: Delivering on deadline thanks to Apple, Adobe & Jigsaw24

Stocks Taylor Benson are a 25-strong graphic design agency based in Leicester, with clients as diverse as Morrisons, Next, Herbalife and Avon. Founded in 1988, they’ve been coming to us for equipment and support “almost since year dot”, as designer and account manager Greg Jolley explains…

“Being a design company, it’s pretty much default that we’re Apple-based,” Greg explains. “Although the gap is narrower now between PC and Mac, designers will still favour Mac over PC to run their design software!”

Stocks Taylor Benson have been using Apple hardware "almost since year dot"

Stocks Taylor Benson have been using Apple hardware “almost since year dot”

 Finding an experienced Apple support supplier

It wasn’t easy finding someone who had the depth of knowledge they needed to keep their Macs online and their clients happy. “Jigsaw24 have sold Apple for a long time, and they’ve supported us almost since year dot,” Greg said. “When we moved to a new building a few years ago, they installed a new server and backup system. They now provide our IT support remotely, accessing any workstation on the network to diagnose and solve any issues, which is great.”

“If something goes wrong, it always tends to go wrong at the point when you don’t want it to. Jigsaw24 are really good at being there to solve problems. We are a deadline driven company, so having things fixed speedily is a big advantage, and Jigsaw24 support that. The remote access [to solve IT issues] is something that’s come in in the last year or two and been a real help,” said Greg. “If any individual machines have particular problems, we can get someone from Jigsaw24 to look at it online and you get an instant fix or an instant answer, rather than having to wait. ”

Keeping everything onsite and under control

Stocks Taylor Benson prefer to keep their resources on-site, rather than in the cloud, so the network, servers and storage we set them up with are “integral, we couldn’t work without them,” said Greg. “We all work on different projects at different times, so having a central store of all our files that we can access and see who’s working on what is important.”

Another key component of the workflow is Adobe’s Creative Suite, which we supply and support. “Creative Suite is pretty much the only choice for us. It’s the industry standard, especially for the kind of design we do.” As well as helping them manage their licences, we also provide software support for all STB’s Adobe products, and are helping them “keep with the times” by making sure they’re on the latest solutions across the board.

Want to know more about how we can support your Macs? Call the team on 03332 409 306 or email services@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook

Video: Jigsaw24 Tech Support – How to configure RAM in a Mac

Video: Jigsaw24 Tech Support –  How to configure RAM in a Mac

In this step-by-step video tutorial, our Johanna (Jigsaw24 tech support specialist) runs through the ways to configure RAM in a Mac Pro, iMac, Mac mini and MacBook Pro.

For more help with your RAM, get in touch with us on 03332 400 999 or email AppleRepairs@Jigsaw24.com. Or if your problem is 140 characters of less, send us your queries on twitter @Jigsaw24tech.