Check out our new Creative Kit Configurator

Check out our new Creative Kit Configurator

Forking out for new kit for your creative team can often throw up a purchasing dilemma – go for the cheaper upfront costs, or plump for the very best kit that may give better value in the long run?

Using our Creative Kit Configurator, you can pick a setup that’s ideal for the needs of your end users, from powerful Mac workstations to essentials like desktop storage and Wacom graphics tablets, as well as warranties, to help you better manage your budget. Watch our video, then give it a go at the link below!

 

– Try our Creative Kit Configurator now!

Want to know more about the best solutions for design? Give us a call on 03332 409 306 or email designsolutions@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook. 

Our guide to Thunderbolt 3: Is it time to upgrade?

Our guide to Thunderbolt 3: Is it time to upgrade?

It’s been almost two years since Intel announced Thunderbolt 3, trumpeting it as the new “computer port nirvana”. It is currently the fastest, most versatile connection for any dock, display or peripheral device, including all manner of USB storage. So is it time you upgraded to the most up to date standard in connectivity?

Bandwidth

First of all, let’s look at bandwidth. Thunderbolt 3 offers a huge 40Gbps, double that of Thunderbolt 2. But very few devices are built with components that even come close to filling all that, so is there a benefit? Well, yes and no – in reality, with Thunderbolt 3, the protocol or bus is no longer the bottleneck.

If you daisy-chain enough external hard drives, you will get a speed boost, but the connection won’t make a single external drive with just one disk any faster. When you’re using multiple Thunderbolt peripherals down the same cable, all that extra bandwidth can become useful.

lacie_12big_cables_all_hr

For example, the LaCie 12big with 12x enterprise-class hard drives pushes the throughput beyond that achieved with Thunderbolt 2, up to 2600MBps. And that’s actual transfer speeds not theoretical bandwidth. If you use a really high bandwidth SSD like that in the LaCie Bolt3 (PCIe nVME) it is possible to saturate all that lovely bandwidth – 2800MBps! That’s enough for some serious realtime 6K editing straight off SSD.

Extra functionality

Thunderbolt 3 also delivers power to your laptop – the LaCie 6big and 12big deliver up to 15 watts to your MacBook or MacBook Pro! Thunderbolt3 cables are now the same size as USB-C, the next generation interface, and USB-C devices will work on Thunderbolt3 ports.

LaCie 6big

It also supports 5K displays, and packs in plenty of other functionality like display port video and PCIe support, using an adaptor. So if you’re currently rocking Thunderbolt 2 or other previous standards, now might be time to think about upgrading your ports and achieving the highest, happiest state of connectivity.

Want to know more about Thunderbolt 3 and LaCie storage? Email broadcast@Jigsaw24.com or call 03332 409 306. For everything else, ‘like’ us on Facebook or follow us on Twitter @WeAreJigsaw24.

From SAN to NAS: Your at a glance guide to storage

From SAN to NAS: Your at a glance guide to storage

Don’t know your SAN from your NAS? This quick guide will run you through the ten most common types of storage, from internal and external hard drives, to storage area network and network-attached storage, by way of solid state drives (SSDs), magnetic tape storage and RAID… 

Internal hard drives

Certainly the most common form of data storage is an internal hard drive – if you’re purchasing a ready-made notebook or workstation, it’ll generally already come included. They allow you to store files in a single computer, and come in the form of a traditional spinning disk hard drive, or more efficient solid state drive (SSD).

Pros: The convenience of internal hard drives is a major plus point, as they usually come bundled in with your new computer. They’re great for use with a single computer, but given proper support, can also be shared among multiple machines.

Cons: Limited capacity is a drawback, as is the fact that without special support, you’re confined to a single computer or server.

 

External hard drives

As well as internal hard drives, if you’re saving large files, you’re probably familiar with external hard drives. These are used throughout creative and business environments for local backup and archiving of data, and are usually small enough to sit happily on your desk.

Pros: The main upside of external hard drives is that they can be moved around multiple computers and users in your studio or office.

Cons: Just as with internal hard drives, external hard drives can be hamstrung by limited capacity. It can also be incredibly awkward to physically transfer data among multiple computers using external hard drives.

 

Solid state drives (SSDs)

As mentioned above, solid state storage can come in the form of an internal hard drive that ships with your Mac or other workstation, or as external hard drives. The external, portable variety are used for everyday simple file swapping and local data transfer, and larger capacity drives are often used for more heavy duty work like video processing, relational databases and high-speed data acquisition, either as an internal or external drive.

Pros: The main advantage of solid state storage is that, unlike your traditional spinning disk hard drive, they have no moving parts, which generally means there are fewer components which could potentially fail. They also have high read/write speeds, and the portable, external variety have a small form factor which makes them incredibly portable or chuck-in-your-laptop-bag-able.

Cons: On the downside, solid state storage has limited storage capacity, with many mobile drives topping out at around 1 or 2TB, and cost more than hard drives.

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Storage area network (SAN)

If you’re working with large databases, bandwidth-hungry and mission-critical applications, the above options are not the drives you are looking for. Storage area network (SAN) is a cover-all term for a network that gives multiple users block level access (as opposed to file level) to multiple storage devices and arrays, accessible to servers so that the devices appear to the operating system as locally attached devices. SANs are widely used by enterprises working with large amounts of data and apps.

Pros: The main reason you’d want to go for SAN is for consolidated block storage. SAN is also exceptionally reliable, widely available, very tolerant of faults, and super scalable, so you can expand on your SAN as your business grows.

Cons: One minus point with SAN is its high cost, which can be prohibitive to smaller businesses. Traditionally you’d also require a dedicated network, separate from the network supporting desktops. Managing SAN can be quite complex too, which could cause a few headaches.

 

Fibre Channel

Fibre Channel is a type of SAN used to connect shared storage to servers. Its high speed means it can often be found in datacentres and offsite storage dealing with large databases, bandwidth-intensive and mission-critical applications.

Pros: Fibre Channel lets you transmit data between devices at super-fast gigabit speeds (often at 1, 2, 4, 8 and 16 gigabit per second rates).

Cons: As it is a SAN though, it can be prohibitively expensive, and complex to manage.

 

iSCSI storage

Another type of SAN, iSCSI (or Internet Small Computer Systems Interface, if you’re not in a hurry), is a standard that provides block-level access to storage devices over an Ethernet network. As with Fibre Channel, it’s used for linking data storage facilities, SANs, for offsite storage and mission-critical applications.

Pros: iSCSI lets you transmit data between devices using existing network infrastructure, rather than dedicated cabling, so you can run it over long distances.

Cons: Although, it doesn’t compare as favourably with Fibre Channel when it comes to large database transfers, and is also equally complex to manage.

 

Network-attached storage (NAS)

Used for data storage and file stores, a NAS is effectively a file server often built as a computer appliance (a purpose-built specialised computer), and tends to be managed remotely, usually by a web-based GUI. The device provides access to storage at file level, rather than at a block level like SAN, using a variety of protocols, such as NFS, SMB/CIFS, and AFP. It provides local area network (LAN) nodes with file-based shared storage through your standard Ethernet connection, giving multiple clients on the network access to the same files.

Pros: NAS is great as it gives fast file access it multiple clients, it’s easy to share data, has high storage capacity, is easy to mirror drives, and lets you consolidate all your resources in one place. Redundancy, backing up copies of files, also means you’re protected against data loss in the event of a disk failure.

Cons: It is, however, less convenient than a storage area network (SAN) for moving large blocks of data.

 

D2D2T storage

Disk-to-disk-to-tape (D2D2T) is a backup and archiving system in which, as you may have guessed, data is first copied to backup storage on a disk storage system, then periodically copied again to a tape storage system. It’s often used for incremental backups of data, storage virtualisation, offsite storage and data archiving.

Pros: Upsides are redundancy (which safeguards against data loss), a high read/write speed for quick data transfer, and high capacity (use multiple tapes to your heart’s content).

Cons: The only problem with D2D2T storage is that it’s complex to manage.

Magnetic tape

A tape drive is a data storage device that reads and writes data on a magnetic tape. You’ll generally find these used for data archiving and offline storage, and are much favoured by the budget-conscious business.

Pros: The main thing tape storage has going for it is its low cost per megabyte. They’re also a fairly portable form of data storage, plus you get unlimited capacity, as you can always add more tapes.

Cons: However, tapes make it inconvenient to quickly recover individual files or groups of files, and you may have to buy quite expensive housing if you have lots of tape.

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RAID storage

A redundant array of independent disks (thankfully known more widely by the acronym RAID) is simply a method of combining multiple physical disks into a single unit for performance and/or reliability, and is used in pretty much every SAN, NAS and DAS array. RAID lets you easily swap files, and gives ‘data redundancy’, which essentially means you don’t lose data if a single disk fails, and lets you correct errors to protect against data loss.

Pros: RAID is high speed, high capacity, high data availability storage that’s reliable, secure and gives you fault tolerance in the face of disk failure (ie peace of mind).

Cons: RAID users may unfortunately develop a false sense of security though, with recovery from failure difficult in some systems. And if you’re looking at a high-end optimum system, be prepared for a high price tag.

 

Want to know more about storage solutions? Give us a call on 03332 409 306, email sales@Jigsaw24.com. or pop your details in the form below. For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

Four questions to ask yourself when you’re choosing NAS

Four questions to ask yourself when you’re choosing NAS

If you’re currently relying on a cupboard full of hard drives to provide your creative team with storage, here are a raft of benefits that come with moving to network attached storage (NAS), including increased productivity, easier collaboration, and a reduced chance of a version control error ruining a print run or someone accidentally deleting your files. 

However, these benefits are going to be pretty short lived if you opt for a sub-par NAS system. Ideally, you need intuitive management software that allows you to work with your assets in the way you want to. So, when looking for NAS solutions, there are a few things we recommend asking yourself…

1. Is it scalable? 

It’s important to choose your NAS based on not just your requirements now, but where you predict your business will be in the future -some NAS setups have limits on the amount of storage capacity or throughput available to you, making it difficult to scale up if your business expands.

Keep an eye out for scale-out NAS systems, which can provide greater redundancy and can scale in a linear way. Scale-out NAS is designed to be modular, and by adding more nodes of storage you can increase capacity, throughput and resilience without greatly increasing the amount of management work you need to do.

2. Is it redundant? 

Data redundancy – the ability to use drives in whatever RAID configuration you prefer – is important, and you should ensure that your NAS setup has enough capacity to allow you to do this, even as you expand. But you’ll also want a NAS solution that supports hotswapping, so you can switch out bad drives without powering everything down if something goes wrong.

It’s also important to opt for a NAS setup that and has redundant power, as a power failure will stop your entire NAS dead in its tracks and you’ll lose access to everything, not just one disk. Having a redundant cooling setup is also recommended, as this prevents your power supply (or indeed the drives themselves) overheating and failing.

3. How piecemeal is it? 

If your NAS’s server, housing, drives and software aren’t engineered to work together, you’re unlikely to get optimal performance for any given element. While it can be tempting to cut corners on elements like drives and housing in order to keep your initial outlay down, the risk of them failing (and needing to be expensively replaced) and losing you valuable uptime is far higher.

Ideally, you want to chose a NAS setup where each element has been engineered to work together. Although very few companies offer everything you need, keep an eye out for long term, strategic partnerships between any software and hardware vendors whose products are compatible; you’re going to get much better results going with them than trying to put something together piecemeal yourself.

4. Does the management software do what you need it to? 

Based on the kind of assets you’re storing and the level of expertise you have available in-house, the features you’ll need in your NAS control software will vary. Check how it handles back ups and make sure you’re preferred workflow is supported, whether that’s backing up to a cloud service like AWS, or to another NAS device.

If you have mobile workers, check that remote access to the NAS is supported, and whether there will be any restrictions that could prevent people in key roles getting the data they need, when they need it. Other common considerations include what kind of antivirus and security protection your NAS system can offer, and whether third party plug-ins for third party services are available, as this will allow you to consolidate your existing functionality into a centralised, more easily managed system.

Want to know more about storage and bandwidth, or want to book your Infrastructure Review? Give us a call on 03332 409 306, email sales@Jigsaw24.com, or pop your details in the form below. For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

Quiz: Is it time you upgraded your storage infrastructure?

Quiz: Is it time you upgraded your storage infrastructure?

Are you struggling with storage, or quite happy with your hard drives? As businesses grow with new employees, projects and devices, and take on new and more diverse creative work (which usually means increasingly large file formats), it can put a real strain on old storage systems and networks. 

So could your business do with souping up in the storage stakes? Take our quick quiz to find out, and don’t hesitate to get in touch to quiz us on all things storage too!

 

Take the quiz…

How well is your storage network performing?

A. It’s chugging along just nicely, with plenty of bandwidth to cope with our editors working on high end video, thank you for asking.

B. As we’ve taken on more work involving increasing file sizes, resolutions and frame rates, we’ve noticed data transfer is getting slower, meaning less productivity.

C. Our network has ground to a halt – our storage is over 80% full and we’re forever juggling storage, archiving and retrieval.

Are your staff collaborating as best as they can?

A. Our employees are like one singular, living, breathing collaborative entity.

B. It would be great if staff had access to all our shared digital files remotely from home and other offices as well as our office, so they could work and edit together more collaboratively.

C. Does shouting across the office count as collaboration…?

Is your storage hardware arranged effectively?

A. Our storage estate is optimised for space, power and multiple platforms, and is protected against any eventualities.

B. We have lots of disparate shared drives and racks and would ideally like to consolidate them into one resilient storage estate that allows for hardware failures.

C. We have a cupboard with some hard drives in…

Do you have the storage capacity to cope with business growth?

A. We’ve just incorporated 4K, and are coping with storing larger assets.

B. We’ve only just moved creative in-house, and could do with more storage as we’re finding winning new business and creating rich media such as videos is meaning a lot more unplanned data.

C. We can’t really pitch for new business as we just don’t have the storage capacity to take on rich media projects.

 

How did you get on?

– Mostly As: Well done, you. Your storage sounds like it’s in good shape, but do get in touch if you need any advice.

– Mostly Bs: Not bad, but room for improvement. Talk to us about how you can improve your storage infrastructure going forward.

– Mostly Cs: Yikes. Sounds like you could do with some help! We’d recommend calling us for an Infrastructure Review – see below.

What to do next

Whether you’re looking at making your storage fit for purpose for your creative files and workflow, bringing video in-house or scaling up to 4K, the best thing you can do is talk to a qualified systems architect or solution designer. Our expert team can pop in to take a look at your existing setup, and give advice on how storage can accommodate your workflow and bring you the best benefit – all for just £450 ex VAT!

Want to know more about storage and bandwidth, or want to book your Infrastructure Review? Give us a call on 03332 409 306, email thrive@Jigsaw24.com or pop your details in the form below. For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

Jigsaw24 add EditShare asset management and storage to the family

Jigsaw24 add EditShare asset management and storage to the family

We’re very pleased to announce that we’ve just signed on with EditShare, the provider of video workflow and asset management solutions, and can provide their exciting range of products to customers in broadcast, post, higher education and beyond.

What do Editshare do?

Editshare offer a whole host of media management solutions designed for video production and the creative industries, from ingest to archive. Central to the range is EditShare Flow, a powerful media asset management platform that lets you take creative control of all files during the production process, including 4K and remote editorial workflows.

Flow tags, organises and manages your media, improving efficiency and increasing productivity. With Flow Automation, you get the ability to automate complex and repetitive workflow tasks including transcoding, and the new AirFlow tool enables you to organise your media files and permissions via the cloud. It includes server-based modules as well as Mac OS X, Windows, and web client applications for a complete palette of production tools.

Other great tools in the Editshare stable include:

XStream shared storage. From capturing media in the remotest locations to managing petabytes of data for the largest media organisations, there’s an XStream storage system for every scenario. EditShare also provides a complete production MAM and archive platform, so you get a comprehensive toolset for managing your media from ingest to delivery.

Geevs ingest and playout. Geevs Broadcast Servers tackle a wide range of demanding workflows including simple ingest, complex newsroom integration (Mos), live sports replay and highlight, multi-camera studio ingest with edit sequence and 24/7 scheduled play-out.

Ark backup and archiving. Ark Disk and Ark Tape seamlessly integrate with EditShare’s XStream central storage and Flow media asset management, providing a tiered storage environment with tremendous automation and media management capabilities.

Who is EditShare for?

EditShare is ideal for just about any size of organisation, and a wide range of applications, including:

Broadcast. While EditShare has over 1000 dedicated Geevs servers deployed for on-air playout and VTR replacement, many broadcasters have also leveraged the complete set of EditShare capabilities to create an integrated end-to-end workflow solution.

Post. From feature film and TV companies, to commercial producers and post houses, EditShare customers benefit from high-performance, cost-effective, intuitively managed and scalable central storage solutions.

Universities. Prepare students for the fast-paced collaborative media production environment, and better manage your workload with EditShare’s Energy and XStream shared storage solutions. EditShare Media Space allows students to log in from any editing workstation on the network, while innovative project sharing features let instructors and students review work together.

Getting on board with EditShare has got Richard Jones, Director of Product Management at Jigsaw24, very excited too: “We’re absolutely thrilled to be partnering up with EditShare as a reseller. It means we can now offer the full range of EditShare’s award-winning video workflow and asset management solutions, providing even more value to our customers in the media and entertainment industry. We can’t wait to start working together.”

Want to know more about EditShare asset management and storage solutions? Get in touch on 03332 409 306, email broadcast@Jigsaw24.com or pop your details in the form below. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

IBC 2016: GB Labs launch Echo 36 with complete failover

IBC 2016: GB Labs launch Echo 36 with complete failover

GB Labs have launched some exciting new high availability storage at this year’s IBC. Called Echo 36, it offers complete failover in the case of disk failure or “localised disaster”, a phrase we do not hear enough. Here’s the press release: echo_36_storage

Echo 36 is the big brother of GB Labs Echo nearline storage product. The Echo36 with our new Cloak DR software offers complete failover for power/disk failure and localised disaster. This makes Echo 36 a bulletproof storage solution for large broadcasters where data availability is paramount.

Two Echo 36 units working together provide unparalleled security and high availability with no single point of failure through storage and networking layers. Our unique Core operating system writes to both units simultaneously and in real-time, even when the units are up to 10Km apart.

Should one Echo 36 unit be completely destroyed, the same data is available in seconds from the other. Users on the network would be unaware because our operating system manages this transition over a single virtualized IP address, leading to no downtime and no relinking of media or other servers.

For more on the latest IBC releases, take a look at our roundup post, give us a call on 03332 409 306, email broadcast@Jigsaw24.com or pop your details in the form below. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

How does Backup24 stack up against other backup services?

How does Backup24 stack up against other backup services?

If you’re looking for a way to look after your digital assets, and get the peace of mind that your work is protected against human error, air conditioning failures, hardware faults, computer viruses and the like, a hosted backup service is the way to go.

We offer our own service called Backup24, which is durable, reliable and – crucially – affordable. But how does it compare to some of the other solutions out there? One popular option is Amazon Simple Storage Service (Amazon S3), part of Amazon Web Services. But there are a number of reasons we believe Backup24 is more suitable than Amazon S3 for users who work in the creative industries and have large digital files.

Simple pricing

Taking a look at Amazon’s pricing structure, you can see it’s rather complex, with charges for number of requests, type of request and the duration of data being held (Standard, Standard Infrequent Access and the more long-term Glacier package). Backup24, on the other hand, is priced on a simple £40 per TB stored per month model. As part of this, we provide help with restores should it be required, or there is also a self-service option available. There are also no bandwidth costs.

For larger businesses, we can also provide dedicated connectivity, which gives you a secure VPN connection to the data centre with ring-fenced bandwidth for your backups and restores, at £500 per 100Mbps dedicated connectivity per month.

Fully managed

With Backup24, one of our engineers will check your backup each day. With Amazon S3, the onus is on you to check that your backup has worked each day. You also need to complete online training on Amazon Web Services, whereas you don’t need to learn anything with Backup24 – we set it up, run it for you and will perform restores for you (or we can show you how to do this for yourself).

Designed for creatives

We’ve designed Backup24 specifically for creative users, whereas Amazon lead on being backup for business customers. And because creative work like video, audio and image files are high capacity and very valuable, we price our service per TB, rather than per GB.

Customer-focused

As with all our services and solutions, we like to put you, the customer, front and centre, and make sure we talk to all our customers regardless of size. You get a dedicated point of contact for your account, plus engineers available on the end of the phone during normal business hours.

They can advise on all things backup and storage, check in on the state of your backups and help you find files too. With Amazon, only the largest customers have someone to speak to about the service.

And the rest

As well as all that, here are a few of the other benefits of choosing Backup24 from Jigsaw24:

Someone on the end of the phone to give you advice and guidance, and to see how your backups are doing.

No file recovery costs so there’s no limit to your file access.

Fast, simple retrieval of your mission-critical data – if you lose your data, we should be able to retrieve it.

Secure connections initiated by you, making for safer transfer of data.

Live mirror copy of your existing data structure.

Daily snapshots of data, so any version of a file can be retrieved.

Physical checks of the integrity of the backup every day.

Physical pre-stage of data. Imagine you have 20TB of data – to get that into  cloud backup over the internet would take forever, so this eliminates that.

Restore of data onto physical drives if required (at an additional cost).

Want to find out more about Backup24? Get in touch with the team on 03332 409 306 or email solutions@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

Would you be better ditching desktop drives for Backup24?

Would you be better ditching desktop drives for Backup24?

We all know that it’s important to back up your files, particularly when you’re working to deadline and for clients. Traditionally, the best practice for this has been to use an automated service like Apple’s Time Machine to back up your files to a local desktop drive. But would you be better taking things to the cloud? 

Using desktop drives for backup has long been popular because it’s immediate, your data is on hand to restore from in an emergency, and there’s something reassuring about having your backup within arm’s reach. However, as resolutions keep increasing, file sizes balloon and clients demand more versions of projects for different platforms, finding space for backup copies of all your files is increasingly challenging. Which is where Backup24 comes in.

How does Backup24 help?

Lower costs

Backup24 costs a flat rate of £40 per TB, per month. A 1TB, professional quality drive is likely to set you back significantly more than this – a rugged LaCie drive is £115 ex VAT, for example. You also have to pay for power to run then, find space to store them, and spend time setting them up, checking the backups have worked and checking the drives are still hearty, hale and haven’t failed.

No management needed

Our engineering team will check your backups daily, and you’ll get regular reports confirming that everything’s OK, or alerting you if there was a problem. There’s no extensive setup process, there’s no need for online training to learn how to back up your files (as is the case with some other cloud storage systems), and there’s no need for you to spend time checking all transfers have worked and no drives have failed.

And if you need to access older data, there’s no risk that a file stored in Backup24 will have become inaccessible, whereas a hard drive left to collect dust for a few months may well fail on startup, and any data on it will be lost.

Capacity and scalability

If you’re buying drives on an ad hoc basis, it’s difficult to predict when you’re going to need storage and how much you’ll want, meaning an unpredictable spending cycle and no solid plan if you ever need to scale up. With Backup24, you pay a flat fee of £40 per TB per month, and all it takes to increase the amount of storage available to you is a phone call to our sales team (number below).

Data security

Your data is being backed up to our UK-based Tier 2+ data centre, which means not only is it secure in the sense that it’s unlikely to fail, but we can also provide dedicated VPN access to your data. We’ll provide dedicated connectivity, which gives you a secure VPN connection to the data centre, with ringfenced bandwidth for your backups and restores (this is an extra £500 a month per 100Mbps of bandwidth you use).

Physical space

Moving to the cloud will allow you to free up all the space on your desks and in your offices that’s currently occupied by desktop drives, giving you more room to work.

Want to know more? Take a look at the details here, give us a call on 03332 409 306 or email solutions@Jigsaw24.com. For all the latest news and reviews, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook

Did you spot us at the LUPC & SUPC Conference 2016?

Did you spot us at the LUPC & SUPC Conference 2016?

If you swung by this year’s LUPC & SUPC meetup, you may have seen us plying our wares on stand 15, where our HE team and tame Adobe expert were doling out advice on how to make the most of your Creative Cloud licences. For those who stayed home, here’s what you missed.

What is the LUPC & SUPC Conference?

It’s the annual shindig that provides procurement staff from members of the London Universities Purchasing Consortium and the Southern Universities Purchasing Consortium to meet with vendors who sell through their frameworks. There were also talks and workshops to keep everyone up to date with the latest best practices, and cake, the highlight of any corporate event.

Why were we there?

We’re proud providers of Adobe software on both frameworks. As an Adobe Platinum Reseller and the largest Adobe provider in the UK, we have the expertise and bargaining power to get you the best deal possible on your licences, so we were keen to meet university staff and show off the benefits of Adobe’s VIP scheme for staff and students. (Here’s a quick recap of the VIP tiers, for anyone who forgot to take notes.)

Do we only do Adobe?

Goodness, no. We can also provide Apple kit and peripherals, PC hardware, video and audio equipment, and all of your underlying cabling and infrastructure. Once we’ve got you creating content, we can also provide end-to-end storage solutions (including separate shared storage for media labs) and help you share everything via a new WiFi network.

Do we drop off your hardware and leave?

Absolutely not. We have PRINCE 2 certified project managers to ensure all your major installs go off without a hitch (and get finished before term time), and we also offer a range of support and maintenance services to help you stay on top of your tech.

These include support contracts with guaranteed response times and service level agreements (SLAs); a managed repairs service (in which we pick up and fix all your broken Apple kit on a regular basis and book it all in as one job, so you can reduce the admin burden of broken machines); onsite tech bars to supplement your help desk team; embedded engineers and techs to work alongside yours; health check days where we comb through your systems to identify problems before they arrive, and even just good old fashioned phone and email support.

If you missed us at the LUPC & SUPC Conference, you can always get in touch with us on 03332 409 306 or at SUPC@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or Like us on Facebook