Our purchasing framework with the University of Nottingham

Our purchasing framework with the University of Nottingham

Now that the national Apple framework has expired, we’ve teamed up with the University of Nottingham to create a new purchasing framework for universities.

We provide centralised ordering, delivery and repair for the university’s Apple devices. We’re now the sole supplier for their national purchasing framework, which is a comprehensive and compliant alternative to the NWUPC HE Framework… and we can do this for your university too!

What we can offer

As the UK’s largest business to business Apple provider, we can provide excellent pricing on Apple kit, storage, networks and peripherals. We also have a services team and in-house support desk dedicated to delivering the best possible Apple experience – and we want to make this high standard of service available to universities across the UK.

We offer:

– Faster Apple repairs. Our typical turnaround time is no more than four business days, including nationwide collection and return. We also offer next day loans when necessary.

– Expert accredited team. We have a 97% customer satisfaction rating for Apple repairs, independently verified by Apple.

– Longer usable lifetimes for devices. We offer four year warranties instead of the usual three, and offer upgrade and refurbishment services.

– Open, honest and competitive Apple pricing. For all our desktops, notebooks, iOS devices and underlying infrastructure.

– Dedicated account management. We provide management information to allow efficient, pan- university understanding of purchases and assets.

– Purchasing portal integration. We can provide a backend ordering system integrated with SciQuest, and restrict the stock list to approved models.

– Greener IT provision. We partner with local environmental company Go4Greener to ensure we meet environmental standards, including using recycled packaging from local suppliers.

If you’re thinking of refreshing your devices or infrastructure, we can run through your requirements and see how the framework could benefit you.

If you’d like to know more about our HE framework, get in touch on 03332 409 333 or at HEframework@Jigsaw24.com, or download the PDF here.

Our infrastructure and device management services for education

Our infrastructure and device management services for education

We know that a successful deployment is more than just getting devices in hands. Our solutions help both students and teachers get the most out of their devices they use in their work every day.

In this video, we lay out everything we can do to help your school on its way towards a successful technology deployment, in particular establishing a robust wireless infrastructure including network and WiFi surveys, installation services, structured cabling and switches.

If you want to know more about our services for education, give us a call on 03332 409 290 or email education@Jigsaw24.com. For all the latest news, follow @Jigsaw24Edu on Twitter, or ‘Like’ us on Facebook.

The results from our 2017 IT in Creative Business Survey

The results from our 2017 IT in Creative Business Survey

Growing pains are commonplace for budding creative agencies, and they’re not helped by IT that lags behind the requirements of the business. So we teamed up with Kingston Smith, a leading business advisory firm, to find out a little bit more about the challenges facing creative companies in 2017. Here are a few of the key findings from our 2017 IT in Creative Business survey, along with solutions and services we’ve developed to help businesses overcome their IT challenges.

Taking care of your IT

Of the businesses we surveyed, 61.5% said they lacked a dedicated IT department, while a further 15.4% said that just one IT manager carried the load for their company. For those without an IT manager, 25% told us that their Finance Director handles all the tech stuff, and an additional 25% said their IT was overseen by the owner, managing director or studio head.

If your IT is managed by an individual, you could do with someone dedicated to take care of your tech, so you can focus on keeping your company at the cutting edge of creativity and productivity, and suffer minimal downtime. We offer a full portfolio of IT services, from reactive support like Apple repairs right through to complete IT outsourcing, depending on your requirements and circumstances.

Challenges to productivity

We asked businesses what they saw as the biggest challenges to their productivity. The highest ranked answer was ‘Ensuring consistent network connectivity and bandwidth’, or making sure they stay online all the time. ‘Security’ was the second most important consideration for respondents, with ‘Backing up and managing digital assets’ following closely, and ‘Sourcing a reliable IT partner’, ‘Supply and employment of appropriate IT skills’, ‘Disaster recovery/business continuity’ and ‘Working within the IT budget’ all figuring highly too.

Many of the respondents identified that an outsourced IT department was helping them deal with these challenges. If similar considerations are facing your business, we can help. Our services help you survive and thrive in a changing IT landscape, with solutions for storage and backup, networking and infrastructure, managing devices and keeping productive in the cloud.

Backing up files

Backup and archive are essential for business continuity in the event of hardware failure – after all, you can’t save what you haven’t saved. Making sure backups are happening frequently enough to save key assets but fast enough not to impact application availability becomes more of a problem as you work with larger files and more complex projects.

We asked how businesses were currently backing up their files, and it seems more and more companies are now using cloud-based systems, with 50% saying they use cloud-based backups, followed by offsite backup (41.7%), tape drives (33.3%), server backups (29.2%) and ‘other’ (4.2%).

If you’re looking to protect your assets against the unknown, you’ll be interested in our Backup24 solution. Developed for creatives who need secure, offsite protection for their intellectual property and digital media assets, with Backup24, you can leave everything with us – we’ll tell you if anything goes wrong, so you can carry on working without the management headache!

Managing your IT budget

Of course, underpinning your IT choices is always budget. It was interesting to hear from those surveyed exactly what their IT budget went towards, with storage and software taking the lion’s share for most businesses (excluding staff spend). Storage and servers was the biggest contributor to IT budgets with 72.7%, tied at the top spot with software licences (also 72.7%). Hardware was next with 68.2%, WiFi and broadband took 40.9% and tech support just 27.3%.

Refreshing your IT

With technology constantly evolving, it’s important to make sure your IT is up to date and you’re at the front of the productivity pack by refreshing your IT every now and then. Other benefits of regularly refreshing your IT include better software compatibility, and having the most up to date software and hardware with improved features (new devices are generally more energy-efficient too).

We asked businesses how often they aim to refresh their IT, and interestingly most companies aim to refresh every three years (33.3%), while 28.6% aimed for a two year cycle, and 9.5% aimed to refresh annually. However, it was then revealed that most actually refreshed their IT estate four or more years ago (38.1%).

Challenges in the future

We ended the survey by asking respondents to identify which key challenges they thought they would be faced with over the next few years. The main things people pointed to were security, infrastructure and storage, as well as generally keeping up to date with new technology. As one respondent pointed out “The hacker challenge gets greater the more we rely on our systems and the number of hackers with more than malice driving them, is growing exponentially.”

Other points include: “software development and the death of flash in online advertising”; “reliable connectivity to the outside world’; “Sourcing a new database/CRM package that is right for us”; “Expansion overseas, maintaining consistent user experience.”

Of the most important emerging technology trends of the next few years, many of those we surveyed mentioned moving to the cloud. This is clearly a very exciting trend across all industries, one that many creative companies are looking to be involved (more) with. Other big talking points included sharing and realtime collaboration, as well as anywhere file access. As the businesses we surveyed were creative companies, one big concern was the increasing amount of data, particularly for designers.

Want to know more about creative IT and how to keep up with IT trends and challenges? Get in touch with the team to talk through our IT services and solutions for creative businesses. Give us a call on 03332 409 306, email solutions@Jigsaw24.com or pop your details in the form below. For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

Did you spot us at the LUPC & SUPC Conference 2016?

Did you spot us at the LUPC & SUPC Conference 2016?

If you swung by this year’s LUPC & SUPC meetup, you may have seen us plying our wares on stand 15, where our HE team and tame Adobe expert were doling out advice on how to make the most of your Creative Cloud licences. For those who stayed home, here’s what you missed.

What is the LUPC & SUPC Conference?

It’s the annual shindig that provides procurement staff from members of the London Universities Purchasing Consortium and the Southern Universities Purchasing Consortium to meet with vendors who sell through their frameworks. There were also talks and workshops to keep everyone up to date with the latest best practices, and cake, the highlight of any corporate event.

Why were we there?

We’re proud providers of Adobe software on both frameworks. As an Adobe Platinum Reseller and the largest Adobe provider in the UK, we have the expertise and bargaining power to get you the best deal possible on your licences, so we were keen to meet university staff and show off the benefits of Adobe’s VIP scheme for staff and students. (Here’s a quick recap of the VIP tiers, for anyone who forgot to take notes.)

Do we only do Adobe?

Goodness, no. We can also provide Apple kit and peripherals, PC hardware, video and audio equipment, and all of your underlying cabling and infrastructure. Once we’ve got you creating content, we can also provide end-to-end storage solutions (including separate shared storage for media labs) and help you share everything via a new WiFi network.

Do we drop off your hardware and leave?

Absolutely not. We have PRINCE 2 certified project managers to ensure all your major installs go off without a hitch (and get finished before term time), and we also offer a range of support and maintenance services to help you stay on top of your tech.

These include support contracts with guaranteed response times and service level agreements (SLAs); a managed repairs service (in which we pick up and fix all your broken Apple kit on a regular basis and book it all in as one job, so you can reduce the admin burden of broken machines); onsite tech bars to supplement your help desk team; embedded engineers and techs to work alongside yours; health check days where we comb through your systems to identify problems before they arrive, and even just good old fashioned phone and email support.

If you missed us at the LUPC & SUPC Conference, you can always get in touch with us on 03332 409 306 or at SUPC@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or Like us on Facebook