Did you see us at RBTE?

Did you see us at RBTE?

We’ve been to our first Retail Business Technology Expo! We were exhibiting with physical security vendors TabLatch – we do the iPad and app, they make sure no one can nick it from your POS display with solutions like docking stations and table mounts. Along with their solutions, we were showing off our RetailEngage24 platform, which is designed to help sales assistants have more informed conversations with customers and streamline internal training. Plus, device management legends JAMF Software were on hand to help out with unruly devices. 

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What happened at RTBE…

Our retail team were on the ground for the combined Retail Business Technology Expo, Retail Digital Signage Expo and Retail Design Expo. We were over at the RBTE end, promoting our new RetailEngage24 platform. This is a dual purpose app that arms your sales assistants with the same information the public has.

What is RetailEngage24?

When a customer hits your sales assistant with a question, they can use the customer-facing side of the app to drill down into product information, pull reviews of products from the website, show the customer digital assets that may have originally been delivered on web or social channels and access information such as stock levels.

When the customer’s away, staff can… not play, exactly, but use the colleague side of the app to view and complete training materials, monitor the company’s internal news feeds and social media accounts, record sales tips and share them with colleagues via the app and more.

Our app development team are rightly proud of their work, and we encourage you to get in touch with them at appdevelopment@Jigsaw24.com to find out more about how they can modify RetailEngage24 to suit your organisation.

What else were we up to?

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Of course, it wasn’t all about the one app. TabLatch and the retail team were there to promote their new eight step plan for implementing iPad in store. Together, we can cover:

1. iPad devices. Prior to delivery, we’ll enrol your devices in Apple’s DEP, so when you come to turn it on, it will auto-enrol in your MDM solution, with all the apps and settings you need to get up and running right out of the box.

2. Retail apps. Our RetailEngage24 app is an interactive catalogue and integrated learning and development platform, designed to support sales advisors in their engagement with customers, increasing sales conversion through informed conversation.

3. App development. Need a bespoke app? We’ve developed various apps for retail and other businesses, supporting sales assistant conversations, staff development, access to live product info/stock/pricing, quoting tools, integration with beacons, CRM, ERP, PIM, ePOS systems and more, right through to solving logistics issues and reducing costs associated to paper-based workflows.

4. TabLatch security. Passcode-lockable physical security to dock, charge and secure iPad. Authorised members of staff can release the iPad from the dock with a PIN code, so it can be used as both a kiosk tool and a hand to hand sales assistant tool.

5. TabLatch unique benefits. An app and portal included in the price of the unit, whereby administrators can view which members of staff are using the device most, and the potential ROI based on usage of the device when released from the dock with PIN. This adds an additional level of security, as you always know who used the device last.

6. Mobile device management. We provide a hosted, fully managed mobile device management service for some of the UK’s largest businesses. Using JAMF Software’s Casper Suite, we help you control device settings, permissions, applications and managed iOS updates.

7. Deployment. Large-scale device rollout, including integration and training. We can handle rollouts from one to 15,000+ devices for customers nationwide, all integrated into your necessary systems. We’ll even provide onsite training and helpdesks during rollouts to get your staff up to speed.

8. Tech support. Our bespoke support contracts can be tailored to your requirements and in-house capabilities, including advance replacements for key components. They can cover: phone, email, remote and onsite support; SLAs; guaranteed response and break-fix times; emergency replacements and regular ‘health checks’ to spot problems before they arise.

What else was there?

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As exciting as we are, we weren’t allowed to take over the entire expo (we’re as disappointed as you). Highlights include some great discussion about alternative payment methods and Apple Pay, led by Barclaycard and MasterCard; Vensecure’s vending machine-style dispensers for high-risk items; some particularly snazzy-looking holographic trainers and Brumark’s particularly wooden-looking magnetic floors.

Want to know more? Give us a call on 03332 409 306 or email retail@Jigsaw24.com. For all the latest news and reviews, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook

iPad in retail: Offer your customers point of sale finance

iPad in retail: Offer your customers point of sale finance

ePOS systems are a great way to quickly take transactions in-store, but what if you’re a retailer selling high ticket items like a sofa suite or the latest fancy 4K TV? Your customers may very well expect to pay on finance for a product with a high price tag, rather than in a one-off, upfront payment. With point of sale finance, you can run through the customer’s options right there with them on an iPad. 

Why point of sale finance?

Being able to discuss flexible buying options, and a range of rates and terms suited to different types of customer, means you can grow sales, increase order value and improve your cash flow. The opportunity to defer payment with a ‘buy now, pay later’ schedule and an attractive APR instantly makes those large purchases more affordable, meaning you can more easily convert casual window shoppers into real customers.

Another great thing about ePOS solutions in general is that sales assistants can provide a more consultative sales patter to the customer, being able to use their iPad to describe and compare different product options and specifications face to face, rather than having to return to the till. It provides a seamless, paperless transaction with all information captured quickly and documents electronically signed for, without reams of forms needing to be filled out and mailed.

If you’re not already using iPad as a POS system, finance can also make purchasing the hardware much more affordable, with iPad paying for itself after selling a certain number of additional products on finance. Sometimes only one or two high-ticket transactions would see off the ROI for the iPad.

How do we get into point of sale finance?

There are currently a few finance providers offering solutions specifically for point of sale, with one of the largest being Barclays Partner Finance (part of Barclays Bank PLC), who offer thousands of business partners a way to maximise their sales opportunities by helping their customers afford new purchases. With their solution currently being iOS-only, this is a great way to go if you’re a retailer who currently works with Barclays and uses iPad as ePOS.

On the ePOS side, we can kit you out with everything you need, as well as iPad services and apps:

– Apple-centric ePOS and mPOS. We can provide a complete Apple-centric ePOS system, no matter whether you’re a micro-retailer, or a national company with multiple stores. We’ll consult with you to understand your practices and customer journey, and develop a payment solution that works for you, whether that’s a completely new ePOS solution to replace your existing system, or us writing an app or middleware that can extend your existing till system to Mac or iPad.

– Managed iPad in-store. We offer services including design and consultancy around iPad to support your business needs, pre-flighting of devices with all your corporate apps and settings prior to supply. Our post-sales services cover employee training including tech bars and workshops, support contracts to ensure business continuity with next business day swapouts and replacement, and mobile device management.

– Custom apps and proximity tech. Our team of developers can create iOS, Android and web apps, purchasing protals or interactive brochures and presentations, and offer support throughout the lifecycle of your app and subsequent iterations. Our integrated mobility solutions have seen tremendous ROI.

– Missed our previous iPad in retail article? Read up on the omnipotence of omni-channel retail here.

Want to find out more about our solutions for retail? Get in touch with us on 03332 409 306 or email retail@Jigsaw24.com. For all the latest news and tips, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook. 

 

Jigsaw24 recommends: iPad kiosks

Jigsaw24 recommends: iPad kiosks

If you want to set up iPad kiosks in-store there are a number of factors to consider, including physical security, how you’ll charge them and whether you’ll need to sync them remotely. Here are some ideas… 

So you know you want a snazzy interactive kiosk where your customers can find out more about products, staff can present rich content and – gasp – contactless payments may even take place. What you don’t know is how to stop customers running off with your devices and how to make sure they’re always fully charged. Never fear – our retail team have found three ace kiosk-makers with solutions that will sort all of this for you. Here’s the rundown…

Maclocks

There are two solutions we really like from Maclocks – the Space Desk Enclosure and the BrandMe Floorstand (both compatible with iPad 2, iPad 3, iPad 4 and iPad Air).

The Space Desk Enclosure is a padded aluminium enclosure that stops anyone tampering with your iPad’s home, volume and lock buttons, but still allows data, radio and WiFi signals to filter through, so you can enjoy full access to whichever app you lock the iPad into.

If you fancy keeping your iPad on a tabletop, the Space Desk Enclosure can accommodate a cable lock to hold it down, or you can mount the whole thing flush against your showroom wall (you won’t be able to rotate iPad once it’s mounted, though, so pay careful attention to whether your app works best in portrait or landscape mode).

If you want a freestanding kiosk, the BrandMe Floorstand is, as its name suggests, brandable, with dedicated space on the column for your logo. As well as being able to show iPad in portrait and landscape mode, it allows you to hide the charging cable in the base of the stand, so you can charge your iPad discreetly and securely at any time.

Your iPad can attach to the BrandMe stand using a Space enclosure or an ‘Executive Enclosure’ made of tamperproof aluminium screws, which has the advantage of being chic and incredibly thief-resistant.

Bouncepad

If Maclocks’ offering isn’t doing it for you, try Bouncepad. They have a slightly swooshier design (that’s a technical term) and their tabletop option, Bouncepad Desk, has a short ‘stalk’, so that you can display your iPad devices at a conveniently tiled viewing angle without taking up too much space or giving customers the chance to yank the screen around too much.

Bouncepad Desk is available in black or white as standard, though you can add a custom finish if you want a more branded feel, and can be mounted from above or below a surface depend on said surface’s depth. You can also choose from a variety of faceplates that cover different combinations of buttons, depending on how much you want customers to be able to do.

There are a range of extras available that allow you to rotate, tilt and even add headphones to the stand, so that you can customise each Bouncepad Desk to the activity you want it locked to.

In terms of uprights, we like the Bouncepad Floorstanding. Nice and simple and the perfect height at 114cm, its weighted base and lack of complicated setup mean that it’s an ideal solution for exhibitions, event spaces and other temporary displays. (Don’t worry, you can secure it to the floor so that no-one runs off with it.)

A charger cable can be concealed in the base, so you’re able to enjoy continuous power, and the stand will work with the same tilt and rotate add-ons that you can get for the Desk, if you still want that functionality.

Griffin

Look, we’re just really big fans of Griffin gear, OK? And their Kiosk Desktop range is as sturdy as their mobile one, offering you a sleek, stable enclosure that you can mount on any flat surface without having to look at any unsightly mounting screws.

The Kiosk Desktop gives you a shock resistant iPad enclosure and high-strength steel arm, which can also house the cabling and power supply for your iPad. The Kiosk Desktop comes with three faceplates, so you can choose whether to allow customers access to the iPad home button, camera or neither. And as all the faceplates are part of your initial purchase rather than extras, you can swap out plates if you want to repurpose the iPad in a location where users are given more freedom.

There’s also a 119cm Kiosk Floor available, for anyone who wants a freestanding iPad solution. Both can run the Kiosk App (£2.99 from the App Store) that you can use to manage and sync multiple devices, set home pages and iPad behaviour while idle, and even make sure staff are alerted if a device is damaged, unplugged or otherwise brought low by a heavy-handed customer. So useful!

The only downside is that the Kiosk range currently only supports iPad, iPad 2 and iPad 3, but hopefully and iPad Air-friendly version is in the offing.

Want to know more? Give us a call on 03332 409 306 or email business@Jigsaw24.com. For all the latest news and reviews, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook