Our top ten tips for digital transformation in construction

Our top ten tips for digital transformation in construction

It’s been found that construction is among the least digitised industries. As many construction organisations grow through acquisitions, they tend to have a fragmented technology portfolio across divisions – making it more difficult to identify areas to transform.

Digital transformation enables disruptive change, which in turn provides opportunities for growth, competitiveness and lower costs. There are many new and emerging technologies that the construction industry could take advantage of, from artificial intelligence (AI) and automation, to exoskeletons. While exciting, these technologies require a large investment of both time and money to integrate or digitalise processes, and there are much quicker and easier ways to achieve digital transformation within the construction industry.

Although organisations may have invested in mobile devices across their business, many fail to realise the full potential of the devices, as tools to achieve digital transformation, and are only utilising basic features such as email and calendars. 99-100% (Jamf stat – source) of enterprises are now utilising iOS devices, and using them as a starting point for digital transformation. Chances are, all of your divisions have already deployed mobile devices, but aren’t using them as constructively as they could be (pun intended…).

If you’re looking to revolutionise your construction business and reap the benefits of disruptive technology, we’ve collected our top ten tips for achieving digital transformation in construction with Apple/iOS…

Five tips for approaching digital transformation
  1. Start small

While it’s important to have a roadmap of your overall goals, this can sometimes become a hindrance if you focus more on this than just getting out there and doing something. Pick a single process (part of something bigger, aligned to your overall goals) or single business unit to begin with. Chances are, you already have departments that are itching to use their devices for more.

  1. Define one key driver

Whether it’s to reduce paper, improve safety or gain insight into what’s costing the most (snags in the building process or materials not reaching site on time), have a benchmark to compare change against.

  1. Digitise and roll out the process

When digitising a process, some map very quickly to mobile devices. However, you need to be prepared to alter a process slightly to make it more efficient when using mobile tech. Often there is an off the shelf solution that can help you get most of the way, but if not, custom app development is becoming much more accessible. And don’t forget – as part of the roll out process, make sure your staff are trained up on the new processes.

  1. Review

Analyse results against your key driver – how well did you perform against your expected targets? This is important, but something that people can often forget or not get around to. Results can be quantitive, but don’t forget the human impact on your users, as this can be a driver for a more productive and happy workforce.

  1. Iterate and roll out next project

After review you can update any process that isn’t quite hitting your key driver, or consider additional features or app development to get you closer to your goals. Then, it’s time to consider your next process to digitise aligned with your bigger picture. 

Five tips for getting started with digitisation

The biggest benefit to using mobile devices in the field, and digitising processes, is having access to live data, which enables your organisation to make quicker decisions and avoid costs caused by delays. Often the easier things to digitise are paper-based sign-off workflows, but here are some more ideas on places you could get started…

  1. Design and project planning

Streamline your construction management by digitising your design processes and project planning. You can use your iOS camera for virtual or augmented reality planning, building digitally within your environment or accessing blueprints on your devices whenever you need them.

  1. Onsite processes

We understand that a big concern in the construction industry is making sure that the workers that turn up on site have the correct training and certification to undertake a project. Streamline this process with digitisation, giving you full visibility of a worker’s credentials before they get to site. You can also utilise GPS to check when your staff have reached the site.

Digitisation also assists in resolving issues on site, by giving you instant access to files or snag lists. If you encounter any problems, staff can capture the issue on site, feed back to their project manager, and tasks can be quickly reassigned until the snag is completed.

  1. Communication and collaboration

Another issue that construction businesses often come up against is materials not getting to site on time, or needing to buy more materials while on site. By digitising your procurement process, you enable the ability reassign tasks if equipment doesn’t turn up when it should. Or, you’re able to order alternative materials if the ones that have been delivered won’t work for the project. You can use GPS and location services for deliveries, so you also know in advance if something is not going to be where it should.

On top of managing and digitising your own workflow, you will often be working with a multitude of contractors for different areas of the build. Mobile devices can be used to better communicate with contractors, utilising FaceTime or mobile conferencing. Extending your digital processes to them means that they can capture completed jobs, and use similar management tools as project managers, boosting their productivity.

  1. Tracking, analysing and project sign off

More immediate access to data using a mobile device means that you can use data collected from a build to understand areas that need improvement, for example staffing, training, snags or contractor performance.

Digitisation of paper processes, such as signing off a project, means that you can bring your client on site, have the documents needed all in one place, show them the completed work and get the contract digitally signed off there and then.

  1. Marketing and sales

Access to live and upcoming projects on mobile devices allows you to gain insight into the latest tenders, review and market to them. Also, having marketing content and reference sites available to you gives your sales arm access to all your latest customer references, and even live data from current builds.

How Fieldwire and GoCanvas can help

Apple iOS is the construction industry’s platform of choice for maximising digital transformation. Apple Mobility Partners such as Fieldwire and GoCanvas Partners – best-of-breed, tailor made industry apps endorsed by Apple – allow you to transform your construction company and realise greater business benefits.

Fieldwire enables better project planning and execution, allowing you to complete builds quicker and improve construction management. With key features such as lightning fast plan viewing, mobile construction management and lean construction scheduling, Fieldwire can reduce your admin time by five hours per user, per week.

You can read the full case study on how Fieldwire helped UK building contractor Speller Metcalfe here.

Canvas works by digitalising paper-based manual workflows, reclaiming huge chunks of wasted time for your business. True Homes were able to streamline inspections and increase sales by up to $1 million by using Canvas, and recovered $22,880 in paper costs annually.

You can read the full case study on how GoCanvas helped property construction company True Homes here.

How else can we help you transform your workflow?

At Jigsaw24, we can offer a range of solutions and services to help you transform your construction business.

Apple Mobility Partners

We work with a range of Apple Mobility Partners, best-of-breed apps for industry that have been hand-picked by Apple themselves as digital leaders in their sector. This means we can provide you with the best tools to get the most our of your devices, and the support to get you up and running as soon as possible.

Custom app development

Grow revenues, increase brand awareness and get real-time feedback with a custom app for your business. Our team of developers can create iOS, Android and web apps, or purchasing portals, and offer support throughout the lifecycle of your app.  Our integrated mobility solutions have seen tremendous ROI – furniture company Welcome Furniture were able to digitize their paper-based logistics and delivery processes with a customer app, saving them £130,000 on returns per year.

Mobile device management

Get simple, centralised control of your Apple devices with our hosted or managed Jamf Pro solutions. We can host Jamf Pro for you in the cloud, so you get all the benefits of fast access and high availability, without having to worry about hardware. Or, we can manage your Jamf Pro deployment for you, pre-configuring, pre-staging and enrolling devices, with all your corporate apps pre-installed and managed, so all you have to do is hit the power button.

Want to find out more about how we can help you achieve digital transformation in your construction business? Give us a call on 03332 400 888 or email sales@Jigsaw24.com to speak to our experts. You can also keep up with all the latest news by following us on Twitter @WeAreJigsaw24 or liking us on Facebook.

Scripting: Your need to know basics

Scripting: Your need to know basics

If you’re looking to take a more hands-off approach to your device management processes, scripting is a great way to automate day-to-day tasks such as update rollouts, security policy deployments, remote wipes, troubleshooting and everything in between.

For those that don’t know, a computer script is a list of commands that are executed by a certain programme or engine. Scripts are used to automate the execution of tasks that would normally be carried out one by one by a human operator, thus removing the tedium of repetitive processes.

There are lots of different scripting languages, but as we’re talking about device management, lets take a look at the languages a popular Mac management tool like Jamf Pro supports:

– Perl (.pl)

– Bash (.sh)

– Shell (.sh)

– Non-compiled AppleScript (.applescript)

– C Shell (.csh)

– Zsh (.zsh)

– Korn Shell (.ksh)

– Tool Command Language (.tcl)

– Hypertext Preprocessor (.php)

– Ruby (.rb)

– Python (.py)

LaunchDaemons are system processes that start up every time your device is booted. Essentially, they form part of the nuts and bolts of scripted operations, and whether you use the features they provide doesn’t matter – they’re always chugging away in the background consuming RAM. LaunchDaemons run as part of a unified framework known as launchd, which starts, stops and manages daemons, applications, processes and scripts.

Similarly, LaunchAgents are file locations that house scripts and automatically manage system processes. Unlike LaunchDaemons, they load when an individual users logs in, rather than when the device is booted. Simply put, LaunchDaemons and LaunchAgents are essential for triggering scripts and applications, as well as automating device management procedures. They can also be programmed to operate as and when you see fit – whether that’s every so often, at set intervals and so on.

With MDM (mobile device management) solutions, users can run, manage, deploy and add scripts to package sources. Package sources allow you to view and edit the attributes of a package, including files, scripts, privileges and localisations. This makes it easier to deploy devices at scale and automate processes associated with device management.

If you’re looking to effectively manage and deploy package sources, it’s essential to consider a third party solution such as Jamf Pro. Not only that, but a trusted partner (like Jigsaw24) can help you skip the steep learning curve. We can write and deploy scripts for you, and handle all the tough technical stuff to ensure your management solution and other processes are running at maximum efficiency.

If you’d like to find out more, you can download our Mac Management white paper here. Alternatively, if you need a hand with script writing give us a call on 03332 409 365 or email solutions@Jigsaw24.com. For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

Your mini guide to patch management with Jamf Pro

Your mini guide to patch management with Jamf Pro

Patch management is an integral part of application security, so it should be high on your list of priorities when it comes to your Mac estate. IT admins spend hours scouring the web for software updates, but it doesn’t have to be as complex and time consuming as you might think.

Formerly a repetitive manual process, quality device management solutions like Jamf Pro have made it easy for users to ensure their software is up to date and secure. How does it do this? Well, Jamf Pro automatically notifies administrators when third party software updates are released, bypassing the rigmarole of figuring out what needs upgrading and which updates are available. This is especially handy given that so many popular third party applications churn out multiple updates a month.

Figuring out where to take action when new updates are available can also be tricky, as most organisations with thousands of machines and users are likely running different software versions. Identifying potential software vulnerabilities is a must, but thankfully Jamf Pro provides visibility into the software or app version a device is running, as well as the number of devices operating on a specific patch. All the information is compiled in an easy to understand visual, and reports can be downloaded or bookmarked so you can share your findings with colleagues. From there, you can take action as and when you need to, ensuring the security of your Mac environment.

Jamf Pro's Patch Management interface

Jamf Pro’s Patch Management interface

If you’re looking to take patch management one step further, Jamf Pro allows IT admins to automate update deployment by utilising policies and scripts. We’d recommend using a mixture of packaged scripts to guarantee a successful rollout with minimal downtime and interference.

If you’d like to find out more, you can download our Mac Management whitepaper here. Alternatively, give us a call on 03332 409 365 or email solutions@Jigsaw24.com. For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

 

Why buy an unlocked iPhone?

Why buy an unlocked iPhone?

An unlocked iPhone is a handy bit of kit to have. With a SIM-free iPhone, you’re not tied to one network, and you’re free to find you’re own monthly plan with all the minutes, texts and data you could want – but that’s not all.  

No matter what you’re using it for, there’s a whole load of reasons to buy your iPhone SIM-free. While it’s tempting to opt for a pay monthly deal with one of the popular networks, going SIM-free gives you freedom with your phone, which you won’t have if you’re tied down to a provider.

Saves money

Smart phones aren’t cheap, and dropping a hefty sum on a handset might not be all that appealing at first, but buying a separate SIM-only deal can save up to £300 over a standard 24 month network contract. Combine your unlocked phone with a SIM-only contract, and you’re looking at a significantly cheaper deal than you’d find on almost any pay-monthly contract.

Upgrade when you want

Ever seen a new phone you’d like, but despair at the prospect of waiting for your contract to expire? With a SIM-only deal, you’re free to upgrade to the latest and greatest whenever you want – just take your SIM out of your old phone, and stick it in the new one.

Be a customer, not a hostage

When you’re searching for a SIM-only deal, you can go to any network you want and find a deal that suits you best. If you’re being used and abused, you can switch mid-term and find a more loving, caring network to spend your days with. Plus, you’ll own your phone, and you won’t be tied into confusingly complex T&C’s.

Save time

If you’re buying for business, SIM-free is your best bet. When you’ve got staff coming and going, you don’t want to be wasting time getting handsets reallocated or unlocked. With SIM-free, you can just hand your staff an iPhone and away they go.

Avoid multi-year contract commitments

Your standard network contracts are often complex and expensive. Going SIM-free means you can avoid all the hassle; buy your phone, sort out a monthly deal and forget about it.

Comparisons and benchmarking

Pricing gets complicated when it comes to pay-monthly contracts. For all you bargain hunters out there, SIM-free deals give you the freedom to shop around. You know what you’re getting, cost is clear and you can benefit from truly competitive pricing without going back and forth between similarly priced contracts from leading networks.

Cashflow

While SIM-free iPhone’s often mean a sizeable one-off payment, this can be offset by competitive leasing options. That way, you can get your mitts on an unlocked iPhone, then pay for it in chunks. It should help with cashflow, and allow for larger bulk purchases if that’s what you’re after.

Higher residual values

Unlocked iPhone’s retain their value up to 25% after two years. That’s way higher than your standard locked iPhone that’s tied to a pesky network, and it’s perfect if you’re looking to sell it on once you’re bored of it.

If you’re looking to purchase a SIM-free iPhone, we’re your guys. We’ve got great prices, lots of stock and can provide all the services and solutions you could need.

For more information on SIM-free iPhone and everything else Apple, give us a call on 03332 400 888 or drop us an email at sales@Jigsaw24.com. Alternatively, ‘like’ us on Facebook and follow us on Twitter @WeAreJigsaw24.

Using JAMF Software to tame iOS and OS X devices in the workplace

Using JAMF Software to tame iOS and OS X devices in the workplace

With the rise of OS X and iOS devices in business, finding a way to manage these devices and ensure they’re in line with company policies is more important than ever – especially if you need your Mac users to work in harmony with a PC-based workforce.  Here, we talk through some of the techniques and tools you can use to make sure all your Mac and iOS devices are managed and visible, without overburdening IT admin.

While the rise of Apple devices and BYOD/mixed platform environments can be great for productivity and end user satisfaction, it can be a cause for concern among IT admins, particularly as Apple have retired their server hardware, prompting a widespread move to managing Mac computers using Windows servers.  And as the Mac user base grows, viruses are becoming increasingly targeted at the platform, making policy compliance and disk encryption incredibly important for mobile devices and desktops alike. Happily, Apple and a range of third parties are working together to make the situation manageable.

Device Enrolment Programme (DEP)

One of Apple’s latest initiatives, the DEP is designed to make it easier for you to enrol new devices on your company’s MDM system, and reduce the chance of any user accessing the network on an unsecured device. It is not an MDM solution in and of itself, but it does make a ‘zero touch’ MDM deployment possible for all new devices, drastically reducing the time and effort involved in setting up new users.

Put broadly, your create MDM profiles for different types of device and user, then share them with Apple’s servers. Apple will assign your MDM server a unique token, and when a device connects to it for the first time, DEP will push the correct MDM profile to the device as part of the initial startup process, so your end users can’t use their new devices without enrolling them in your MDM service, and no one from IT has to be on hand to oversee registration – it’s all done automatically.

You can enrol your company in DEP at deploy.apple.com.

Preparing for MDM

Before rolling out an MDM solution for Apple devices, you’ll need to make a decision about your Apple ID policy. Many apps and services, both free and paid for, rely on your end user having an Apple ID to authenticate their identity in the App Store and other areas. For this reason, we recommend you allow users to create individual Apple IDs (however, your admin team should use a shared Apple ID to access services like DEP and VPP).

Every Apple ID requires an associated email address – the degree of freedom you wish to allow users and whom ownership of the device sits with will determine whether you allow end users to use their personal emails and existing Apple IDs, or insist they create a separate Apple ID associated with their work email address.

MDM solutions: JAMF Software’s Casper Suite

JAMF Software are one of the most experienced Mac and iOS management experts out there, and their Casper Suite management solution is even used by Apple themselves. At the core of the suite is the JAMF Software Server, which acts just like a web server. It can be hosted on any existing Windows, Linux or OS X server at your premises, hosted remotely via JAMF Cloud or provided as a managed service by our accredited team.

Key features include:

Recon, an app included in the suite which scans your existing estate for Apple devices not currently enrolled in Casper Suite. Recon can then be used to enrol multiple OS X computers remotely. It will also scan IP ranges and enrol any computer it can connect to via SSH (Remote Login).

A range of imaging options, including monolithic imaging (IT builds a standard image including apps and settings, which is then deployed locally or over the network to all computers), thin imaging (IT builds a smaller, more modular image which is installed on top of a standard OS X installation, and other restrictions and apps are deployed using profiles and policies) and zero touch imaging (enrolment through DEP).

Self Service, an app which acts like an internal App Store for your organisation. It can contain apps linked to VPP, packaged apps, eBooks, printer settings, configuration profiles and custom profiles, all of which users can install on or apply to their own device without IT intervention.

JAMF software can be run completely on windows server hardware if required.

Volume Purchasing Program and Managed Distribution

Apple’s Volume Purchasing Program (VPP) is a purchasing scheme designed to save time and money for organisations who want to buy apps and books in bulk. It allows your IT admin to purchase several licences for a particular app, then centrally assign them to end users.

Traditionally, you had to buy your licences, download a spreadsheet of redeemable codes, provide a code to each user so that they can download the app without paying again, and then transfer ownership of the app or book to that user’s Apple ID permanently. Obviously, this is quite time consuming and messy, and involves you losing ownership of the app or book.

Now, if you’re using DEP, you can use Managed Distribution to license content to your end users, meaning they can use the app or book on a temporary basis but you can revoke access at any time. All you need to do is use Casper Suite to generate an invitation email for the end users who need access, and then they’ll be guided through the installation and licensing process without the need for IT admin’s involvement.

Casper Suite as a managed service

If you don’t have the resource to handle MDM in-house, or if your IT team are all PC-based and aren’t comfortable administrating Macs or iOS devices, we can provide Casper Suite as a managed service. You tell us what needs doing; our JAMF-certified team can set up and maintain your deployment. We can even help you optimise your infrastructure for Casper Suite, so you’re getting the best possible performance out of your software.

Want to know more? Give us a call on 03332 409 306 or email business@Jigsaw24.com. For all the latest news and reviews, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook

Guide to Apple’s Device Enrolment Programme

Guide to Apple’s Device Enrolment Programme

Apple’s Device Enrolment Programme or DEP is something you’re going to be hearing more and more about over the coming months. For those of you who don’t know what DEP is or want to find out how it will affect you, we’ve put together a simple guide to run you through the programme, and how it will affect you for any future or past purchases you’ve made with Jigsaw24.

What is it?

In as few words as possible the Device Enrolment Programme (DEP) is a new ‘zero touch’ service from Apple that helps businesses and education institutions easily deploy and manage iPad, iPhone and Mac devices that are purchased directly from Apple or an Apple Authorised Reseller (like us).

In a few more words, DEP makes your existing MDM solution even more hands-off, by allowing the institution to send its preferred settings straight to Apple, who then installs these on your devices as soon as users turn their new devices on. Ideally, you’ll already have an MDM solution in place, but if not, keep on reading for more information about our range of hosted and managed services.

The introduction of DEP with MDM makes deploying and delivering new devices across your institution a speedy process, and ensures that new devices are protected and restricted as soon as the user switches them on. It cuts out the lengthy process of having to manually add the right configurations to devices every time a new member of staff starts, or you purchase a new device.

How does DEP work?

DEP works by applying MDM settings to your devices automatically during setup when they’re first turned on, simplifying the process for IT and end-users. When you buy a new device for your business, you can enrol your devices into the DEP and they’ll automatically have the correct MDM profile and permissions installed when they are first switched on. This means your devices are ready for you to deploy and distribute straight away.

What devices does it cover?

Devices including iPad, iPhone and Mac can all be enrolled in the DEP. It’s worth noting that all new purchases are automatically enrolled in DEP, and any devices that were purchased after March 2011 can also be enrolled. If you enrol your existing devices in to the DEP you’ll need to make sure you’ve associated your devices with the reseller you purchased them from. Our Jigsaw24 Reseller ID is 2287450. To enrol your devices in the DEP click here.

How does it work with MDM?

To use DEP with your MDM solution you need to register your MDM server with Apple so that their servers will remember the configurations you like to deploy to your different types of users. You’ll then get sent a ‘token’ for your MDM server that identifies it to Apple. When you add new hardware to your institution or reload the operating system of your existing hardware, Apple will effectively see your organisation’s token and apply the setup you specified automatically through DEP when you turn the device on for the first time – meaning you wont have to apply the same settings and restrictions every time you get a new device or reload the operating system on an existing one.

What if I don’t have an MDM solution?

DEP will simplify your device deployments, but requires MDM to work. So although you may not yet be using an MDM solution, we would recommend it, as it will save your IT department and users time and stress.

We can provide you with an MDM solution to meet your needs, whether you want to manage it yourself or have it as managed service, host it on premise or in the cloud. Check out our managed supply services here.

What does this mean for education?

MDM is a way to control iPad and install apps on them in bulk without having to collect them all and plug them in. You gain wireless control of restrictions, apps, books, camera functions, the ability to reset forgotten passcodes, and force a class of iPad into a specific app for pupil focus. We recommend MDM as the best way to manage iPad.

All your institution-owned devices can now be enrolled in DEP and associated with an MDM solution. Meaning that whether you use iPad, Mac or iPhone your devices will be configured with your MDM solution as soon as you turn them on. Any existing devices your institution owns can be enrolled in DEP too, as long as they were purchased after March 2011.

So if you were to roll out iPad on a 1:1 basic school-wide with our e7 scheme, your new devices will be enrolled in the DEP and will arrive at your school ready to be configured with the permissions and access rights set up by your MDM solution as soon as you switch them on.

What does it mean for business?

DEP provides a fast and streamlined way to deploy your corporate-owned iOS devices, by automating enrolment in MDM and the supervision of devices during setup. To enrol your corporate-owned devices that were purchased after March 2011 into DEP you’ll need to create an Apple Deployment Programme account and provide Apple with some basic information about your business, including details about your hardware purchases made directly from Apple or an Apple Authorised Reseller (that’s us). You can do this here.

Once you’ve done this you can create and assign people as additional administrators, who are responsible for managing and configuring your corporate-owned devices.

What if I have Apple Configurator?

You have the option to transition to DEP. However, Apple does not allow supervision of devices with configurator if that device is registered to the DEP profile. So you can set up devices with DEP or Configurator, but not both on the same device. If you already have devices enrolled with Apple configurator or an MDM solution using Apple configurator, these can be wiped and re-enrolled to the DEP.

Enhancements to Volume Purchase Programme (VPP)

Volume Purchase Programme now allows for a ‘managed distribution’ model. This model assigns apps to AppleIDs instead of devices, so that apps can appear on the devices without anyone having to type in a password or agree to the installation. Apps can install silently and be ready to use without intervention. Your MDM solution needs to understand who the users are in your organisation and what their AppleIDs are. You can now upload a ‘token’ from the VPP programme that indicates the apps that you’ve purchased. In your MDM interface, you can now assign apps to groups of users, resulting in only specific AppleIDs getting access to apps.

Want to talk to us in more detail about DEP or MDM? Give us a call on 03332 409 333 or email sales@Jigsaw24.com. For all the latest news and tips, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

 

Your guide to AirWatch mobile device management

Your guide to AirWatch mobile device management

We’ve got plenty of amazing partners here at Jigsaw24 – Adobe, Apple, HP and Cisco to name just a few (you can see a more comprehensive list here). But a few months ago we added a new accreditation to our IT belt and became an official AirWatch partner. Never heard of it? Here’s what you need to know…

What is AirWatch?

AirWatch is a mobile device management solution that can handle iOS, Android and Windows Phone devices – one of the few solutions that can cater to all three platforms, plus Symbian and several other smaller players. It’s a suite of solutions that allows your users to connect to your network and systems, edit documents and share files all with complete confidence that their work is secure.

While they’ve been in the news recently thanks to a buyout by VMware, the AirWatch team have been  successfully securing devices since 2003, and are still very much in charge of their own ship.

What are the key benefits of AirWatch?

Secure access to email, WiFi and VPN networks User authentication using AD/LDAP is backed up by certificate based access to all your other services and networks, plus secure distribution of documents and apps. It even meets FIPS Publication 140-2 compliance standards for data protection.

Improved visibility AirWatch constantly monitors which devices are connected to your network and makes sure no unauthorised devices or blacklisted apps have found their way on. This is all reported back to your AirWatch admins, who can then block access to services, lock and wipe any lost or stolen devices and more.

Simple, secure document sharing AirWatch Secure Content Locker lets employees distribute sensitive documents using a 256-bit SSL connection. Your admin team can block certain types of user or device from viewing these documents, turn off functions like copying and pasting, and even automatically wipe documents from devices.

VPN on demand With AirWatch VPN On Demand, your team can specify that users must use a VPN to access certain networks or file systems. Every time a user tries to log in, AirWatch will generate a secure VPN tunnel in the background so that they can access the system seamlessly and securely.

Best of all, AirWatch does all this on a single, scalable platform that supports all kinds of devices running different operating systems. No matter how many mobile devices you have or how disparate they are, you’ll only ever have to manage one AirWatch system. This scalable, centralised management has made it popular with organisations like multi-site businesses and NHS Trusts.

Who’s using AirWatch?

Prominent UK names include Pentland Brands, Ted Baker, Roland, Fastjet, Colliers International and several NHS Trusts and emergency services groups, while in America their clients include Best Buy, Goodwill and the Bank of Canada. Many of them offer glowing testimonials here on the AirWatch site. CIO magazine have also given it their seal of approval.

How do I get started with AirWatch?

If you think you’re ready to go, you can download a 30 day free trial here.

For more information, get in touch with our team on 03332 409 306 or email sales@Jigsaw24.com. For all the latest news and reviews, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

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Casper Suite version 9.4 adds BYOD tools and Android support

Casper Suite version 9.4 adds BYOD tools and Android support

JAMF Software have just launched version 9.4 of their Casper Suite device management tools. The major addition is Casper BYOD, which brings iOS and Android management tools to the Suite in order to better support – you guessed it – bring your own device programmes.

JAMF’s goal for this round of updates is to help end users become more productive and self sufficient, and to that end they’ve added self-service and BYOD tools that are designed to be simple, lightweight and easy for users to access without help from technical staff. Here’s the key info…

Casper Self Service for Mac, iPad and iPhone

JAMF have added new features to their self service toolkit, allowing users without admin access to download software and App Store apps, install eBooks, receive notifications from central IT and auto-configure their own email, contacts, calendars and WiFi/VPN profiles – all without having to raise a helpdesk ticket.

Users on iOS devices can now use the native Casper app to access self service functions, allowing them to download apps, files, eBooks, web clips and more, as well as configuring their email, calendars, contacts and WiFi and VPN settings, so they get a more seamless experience when moving between their desktop computer and any mobile devices.

Big benefits for IT here include the ability to send out push notifications and, hopefully, a massive reduction in the number of helpdesk tickets you have to handle. JAMF have made sure that configuration information still stays central, though, so you can have visibility over who is using which WiFi or VPN profile (and who’s tried to jailbreak their device) even if you’re not configuring it directly.

Casper BYOD

The biggest change in Casper Suite v9.4 is the appearance of Casper BYOD, a lightweight management interface that will let IT teams manage iOS and Android BYOD deployments unobtrusively. It includes tools that allow you to remotely wipe corporate data and settings, remotely lock devices, enforce encryption settings and passwords, and inventory devices and their data from a single, central console.

The key thing here is that wipes and inventories only cover corporate data, so ends users can rest assured that their private data is their own, and they’ll receive notifications whenever the IT team takes action that may affect them. They also get to keep all their personal preferences and settings (as long as they meet the company’s security requirements, such as mandatory passwords).

Casper Simplified Enrolment

Finally, Casper Suite v9.4 includes a vastly simplified process for enrolling users. It requires far fewer steps than before to set up, and users can be enrolled automatically as soon as their device is detected on the corporate network.

If you’re free later, JAMF Software are running through all the changes in a webinar at 2:00pm Central time (8:00pm UK time.) Sign up for the Casper Suite v9.4 launch webinar here.

Want to know more about managing your Macs and mobile devices? Get in touch with the team on 03332 409 306 or at sales@Jigsaw24.com. For all the latest news and reviews, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook

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How to guarantee eSafety: Your FAQs answered

How to guarantee eSafety: Your FAQs answered

We know that eSafety is one of your first concerns when it comes to pupils accessing the internet. Not only do you have to make sure they aren’t accessing anything inappropriate, but you need to be able to keep personal information secure and remove any risk of bullying or abuse.

Here, we’ve answered some of the most frequently answered questions we get about eSafety in the classroom.

How can we guarantee eSafety?

“eSafety is about giving schools a way to let students access online resources in a safe and secure environment. This is achieved through a combination of web filters and device management that prevent access to specific content, but still give enough freedom for students to explore and learn in their own way.”

How does a web filter help?

“Web filters do a number of things, but essentially they’re an easy way to lock down specific content and keep students away from anything you absolutely don’t want them seeing in lessons. Many web filter solutions even have a granular approach, so you can pick and choose what you want different groups of students to have access to.”

Can teachers have individual control?

“Yes, you can essentially create different admin groups and give teachers control over their own departments – so if a science teacher wants students to be able to see a YouTube video, for example, they can unblock it on certain devices without affecting the others in the school.”

What about when students leave the school?

“The other aspect of eSafety is device management which, as well as giving you more control over the devices themselves, will help get parents’ support. You’re able to apply a filter on content and apps even when the iPad has left your network, so parents don’t have to worry about what content is being viewed on them outside school.”

One of the problems we have is students using social media, like Facebook. Do you have any suggestions?

“One of the big benefits of our recommended solution, LightSpeed Systems, is that it includes a tool called My Big Campus, which can be used as an alternative to Facebook in that students can interact with their peers, but it also includes ways to share resources and collaborate. The best part, though, is that the whole thing is monitored by a character called Bob Campus who keeps an eye out for bullying and inappropriate behaviour.”

Want to know more about eSafety, web filters and more? Get in touch with the team on 03332 409 333, email learning@Jigsaw24.com, follow @Jigsaw24Edu on Twitter or ‘Like’ our Jigsaw24 Education Facebook page for all the latest technology in education news, reviews and articles.

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Apple in the public sector: How secure is iPad?

Apple in the public sector: How secure is iPad?

iPad was the first tablet to introduce 256-bit encryption, and includes four levels of security. Protection at device, network, data and platform level mean that iOS is now one of the securest platforms available. Testament to its security, iPad and iPhone been given clearance for Impact level 3 work by CESG, meaning it can be used for restricted work.

iOS is designed to secure the contents of your iPad and iPhone from the moment you turn it on

As with the Mac, Apple make both the hardware and the software. On a hardware level, features such as app sandboxing, ASLR and the 256-bit encryption engine help protect against malware and viruses, whereas tools within iOS further secure data and personal information.

Within the operating system, apps requesting information or data from Calendar, Contacts, Reminders and Photos will ask for your permission in order for them to proceed. Support for a passcode means that you can prevent unauthorised access to the device, and it can even be set up so that too many failed attempts results in data on the device being deleted.

iOS is also completely compatible with a range of mobile device management solutions. While Apple Configurator will allow you to deploy profiles and the Find my iPhone functionality lets you locate and wipe lost devices, with MDM, you can ensure that all devices have encryption turned on, can monitor usage and restrict access to different apps. It’s also possible to partially wipe only information rather than the entire contents.

Steps for ensuring that data is encrypted

In light of a number of high profile cases where organisations have been fined for data being lost through device theft, it’s more important than ever to ensure that you can guarantee that all sensitive information on devices is secure and encrypted.

If devices are enrolled in a management solution, such as Casper Suite or Absolute Manage, then IT teams have complete control. Should the device go missing, it can be completely wiped of sensitive information. In addition, if the device is enrolled in a backup solution like Code42 CrashPlan PROe, the user can have profiles, preferences and data remotely reinstalled on a new device.

1. Get a management solution whichever you choose, it’s important to enrol devices (computers, tablets and phones) into a solution that includes remote wipe functionality.

2. Within the management solution, IT can run a report on all devices in the environment that don’t have data encryption.

3. Remotely inform users that they should have disc encryption enabled.

Your iPad security feature checklist
  • Secure Boot Chain.
  • App sandboxing.
  • DFU mode.
  • Address Space Layout Randomisation.
  • File and Keychain data protection.
  • Encrypted iTunes backup.
  • Support for encrypted email and S/MIME.
  • Configuration enforcement.
  • Remote wipe.

 

Want to know more about how iPad can improve your IT security? Give our team a call on 03332 409 306 or email sales@Jigsaw24.com. To keep up with all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook