Video: Why do you need Apple School Manager?

Video: Why do you need Apple School Manager?

In this tutorial, Regional Education Manager Rob Williams runs us through why you need to manage your school’s devices and how to implement these effectively in your school with Apple School Manager.

For more information on device management, get in touch with the team on 03332 409 290 or email education@Jigsaw24.com. For all the latest news, follow @Jigsaw24Edu on Twitter, or ‘Like’ us on Facebook.

Our infrastructure and device management services for education

Our infrastructure and device management services for education

We know that a successful deployment is more than just getting devices in hands. Our solutions help both students and teachers get the most out of their devices they use in their work every day.

In this video, we lay out everything we can do to help your school on its way towards a successful technology deployment, in particular establishing a robust wireless infrastructure including network and WiFi surveys, installation services, structured cabling and switches.

If you want to know more about our services for education, give us a call on 03332 409 290 or email education@Jigsaw24.com. For all the latest news, follow @Jigsaw24Edu on Twitter, or ‘Like’ us on Facebook.

What’s the difference between a hosted and managed Jamf Pro deployment?

What’s the difference between a hosted and managed Jamf Pro deployment?

We’ve been helping our customers work with Jamf Pro since 2009, and have deployed more licences than any other UK provider, so there are no safer hands for your Jamf deployment. We offer Jamf Pro as a hosted service, a managed service, and a hosted, managed service – read on to find out which option is right for you. 

A hosted, managed Jamf Pro deployment (we host your server and manage all the devices)

In this scenario, you don’t have to do anything. You tell us how many devices you need managing and which permissions your various user groups will need, then we host the licences at our UK datacentre and manage the deployment and maintenance of them. If you ever want to add new licences or change settings, all you have to do is give our team a call, and we’ll arrange everything from this end.

Why choose a hosted, managed deployment? 

Predictable per device pricing. Let’s get this out of the way early. Our managed, hosted solution is billed on a per device basis, so you’re only paying for the licences you use and you don’t incur any hardware, power or cooling costs.

Focus on core skills. Maintaining another skill base in your company is a financial and logistical challenge. It takes staff away from their core tasks, which can impact the smooth running of your organisation. However, a managed solution means that our team take responsibility for the management of your licences, and your team can focus on their core capabilities.

Time savings. Don’t tie up your team managing another platform. All you have to do is tell us how you want your devices to behave. We’ll then build profiles, register devices, apply settings, monitor usage, troubleshoot and generate reports for you – just let us know your requirements and sit back while we run around on your behalf.

Secure access to a UK-based datacentre. Your licences will be hosted at our UK-based datacentre, and you’ll be given private, secure access.

A hosted Jamf Pro deployment (we host the server but you manage the devices)

All hosted Jamf Pro deployments are held in our UK datacentre, and you are given secure VPN access to the servers holding your licences. In this scenario, your team would manage the devices themselves (you can still ask us for tech support, though).

Why choose a hosted deployment? 

No onsite costs. Hosting licences in our datacentre costs you a flat, predictable fee per licence, and lets you sidestep internal hosting costs. It also means you don’t have to buy any hardware as part of your initial outlay.

You maintain ultimate control over your licences. If you’ve already got the know-how in-house, have a very delicate mixed environment that you don’t trust outsiders with, or have users whose needs and permissions will have to change frequently, you might prefer to manage your devices in-house. A hosted deployment lets you do this without having to assume responsibility for the maintenance of any new hardware.

Develop in-house expertise. Who are we to stand in the way of professional development? You may want to get members of your team trained up on Apple and Jamf Pro workflows, in which case getting the right training on managing your devices yourself is essential. Find out how we can help below.

Our expert support and training. Our accredited team offer support contracts that can include remote and onsite support, regular system health checks, access to our help desk for your end users and more, all backed up by our 25 years’ experience in mixed platform environments. We’ll even include a JSS health check as part of your service level agreement. We can also provide four levels of official Jamf Pro support, and offer training courses of our own for technical teams and end users.

A managed onsite Jamf Pro deployment (you host the server, we manage the devices)

If you want to host your own licences but don’t have the time to take on device admin or the funds to take the training that enables you to do it, choose a managed onsite deployment. Your hardware stays in your server room where you can monitor and control it, and no one has to VPN into our datacentre, but we still take care of all the behind the scenes stuff.

Why choose a managed onsite deployment? 

You can choose and check your own hardware. We’re very protective of our server room and security practices too, so we understand some people want to keep their servers where they can see them.

Obey strict storage policies without having to take on management tasks. If you don’t want to deal with Jamf Pro admin, but want or need to keep your data onsite to comply with contractual or legal obligations, a managed solution allows you to do this without taking on any additional admin tasks.

No support or training costs. Support comes under the umbrella of us managing your deployment, so there’s no extra cost for that. And with our team handling things, there’s no need to retrain your in-house team.

Already got Jamf Pro? Ask us about…

Transitioning your existing Jamf Pro deployment to the cloud. If you already have Jamf Pro onsite but would like to move to a hosted or hosted and managed setup, we can help make the move quick, seamless and cost effective.

JSS Healthchecks. If you want to keep your deployment onsite but don’t think it’s running as efficiently as it could, we also offer JSS Healthchecks. These are designed to ensure your Jamf Pro deployment and associated networking are optimised for each other, so you can improve performance without the need for costly upgrades. Find out more here

Legacy JSS If you’ve previously installed Jamf Pro (perhaps in its previous incarnation as Casper Suite) but it’s fallen into disuse or the expertise has left your organisation, call on us to give your setup the kiss of life. We’ll revitalise your hardware and policies to make sure you’re getting the most out of your investment.

Jamf Jumpstart training. This is mandatory training that Jamf insist you have if you’re going to manage your own devices (if we’re managing your devices for you, you can skip it). Depending on the size and complexity of your deployment, you could need to undertake anything between four hours of remote training and a three day onsite course that costs £3500. Ask our experts what you’ll need.

Additional training. We offer training for tech teams and end users on Apple devices, their operating systems and the solutions you can use to manage them. Get in touch with the team to arrange Jamf Pro training that’s tailored to your needs. Book your training here.

Official tech support. We offer five tiers of support for Jamf Pro deployments, all at fixed, predictable annual costs. They range from general remote support and troubleshooting packages to our Gold package, which includes eight days with an engineer onsite, six half days of dedicated remote support for ongoing issues, ongoing end user support, annual health checks of your hardware and networks, roadmaps for future system development and the packaging and deployment of up to 12 business apps.

Why choose Jigsaw24?

Scale We’ve deployed more licences of Jamf Pro and carried out more Jumpstart training than any other company in the UK.

Longevity We’ve been working with Jamf since 2009, and were one of the first companies in the UK to work with them, meaning we have the most experienced team of engineers available to you.

Apple expertise But it’s not all about Jamf. We’ve been providing Apple devices, solutions and services for 25 years. Our support team really understand your devices, their underlying architecture and how they’ll interact with Jamf Pro and your wider IT ecosystem, whether that be Windows or OS X-based.

Security As well as providing secure access to your licences, our Tier UK datacentre offers redundant power and disaster recovery in case of emergency.

Our satisfied customers include SuperGroup, Lincoln University, King’s College London, News UK, Pret-A-Manger, MTV, The AA, Jamie Oliver, Williams Lea, The Guardian, Pentland Brands and Burberry. If you’re ready to get started with Jamf Pro, or unhappy with your current provision, our team can migrate you from an onsite deployment to a hosted or hosted and managed one in order to reduce your running costs. Email our engineers to find out how.

Want to know more? Give us a call on 03332 409 306 or email solutions@Jigsaw24.com. For all the latest news and reviews, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook

 

7 things you need to know about DEP

7 things you need to know about DEP

Ready to start enrolling devices? Our reseller ID is 2287450. Need a little more information? Here are seven things you need to know about Apple’s latest initiative…

1. It stands for Device Enrolment Programme.

It is, not surprisingly, a new programme that enrols new devices onto your system automatically, without your IT team having to get their hands dirty.

2. Enrolment is not the same as management.

The technology behind DEP doesn’t replace a Mobile Device Management system (MDM). You need to have a separate MDM solution to decide which apps should be on devices and what content students who’ll be using them should be able to access.

Popular MDM systems among schools include Lightspeed and JAMF Software’s Casper Suite. Once you have your MDM system in place, DEP puts your new devices into it automatically. (There’s a more detailed explanation here, if you want the technical bits, or you can take a look at Apple’s official guide.)

3. It’s free to use.

There’s no charge for using DEP but you do have to have an MDM solution in place for it to work, and alas, the good ones are not free. If you don’t have a device management solution in place, give our team a call to go through your options.

4. It applies to any kind of Apple device.

Desktops, notebooks, iPad, iPod touch and iPhone can all be enrolled in DEP, as long as they were purchased after March 2011 and from an Apple Authorised Reseller (like us). To enrol devices you already own into DEP, you need to associate them with the reseller ID of the company you bought them from – if that’s us, our ID is 2287450.

5. You can create multiple profiles.

So different profiles can be installed on desktops and iPad, or on devices intended for students and teachers – and they’ll all be applied automatically as soon as the device is turned on.

6. You can’t have devices on this and in Apple Configurator.

If you’re already using Apple Configurator to set up your devices, you can transition to DEP by wiping the devices and re-enrolling them. However, once a device is registered on DEP, you can no longer supervise it using Apple Configurator, as Apple don’t allow one device to be registered in both systems. If it’s easier for you, you can enrol only new devices via DEP, but still manage them through MDM. Just drop us a line to find out how.

7. It should not affect your Volume Purchase Programme (VPP) purchases.

Apple added a new managed distribution option to their Volume Purchasing Programme a while ago. With MDM you can now push apps out wirelessly without ever needing to type in a password on the iPad. Ask us to explain managed app distribution – the best way by far to deploy your apps.

We’ve got a more detailed explanation of DEP here or you can download the official Apple guide here. For more information, call 03332 409 333 or email learning@Jigsaw24.com. For all the latest news and FAQs, follow @Jigsaw24Edu on Twitter or ‘Like’ us on Facebook

Casper Suite version 9.4 adds BYOD tools and Android support

Casper Suite version 9.4 adds BYOD tools and Android support

JAMF Software have just launched version 9.4 of their Casper Suite device management tools. The major addition is Casper BYOD, which brings iOS and Android management tools to the Suite in order to better support – you guessed it – bring your own device programmes.

JAMF’s goal for this round of updates is to help end users become more productive and self sufficient, and to that end they’ve added self-service and BYOD tools that are designed to be simple, lightweight and easy for users to access without help from technical staff. Here’s the key info…

Casper Self Service for Mac, iPad and iPhone

JAMF have added new features to their self service toolkit, allowing users without admin access to download software and App Store apps, install eBooks, receive notifications from central IT and auto-configure their own email, contacts, calendars and WiFi/VPN profiles – all without having to raise a helpdesk ticket.

Users on iOS devices can now use the native Casper app to access self service functions, allowing them to download apps, files, eBooks, web clips and more, as well as configuring their email, calendars, contacts and WiFi and VPN settings, so they get a more seamless experience when moving between their desktop computer and any mobile devices.

Big benefits for IT here include the ability to send out push notifications and, hopefully, a massive reduction in the number of helpdesk tickets you have to handle. JAMF have made sure that configuration information still stays central, though, so you can have visibility over who is using which WiFi or VPN profile (and who’s tried to jailbreak their device) even if you’re not configuring it directly.

Casper BYOD

The biggest change in Casper Suite v9.4 is the appearance of Casper BYOD, a lightweight management interface that will let IT teams manage iOS and Android BYOD deployments unobtrusively. It includes tools that allow you to remotely wipe corporate data and settings, remotely lock devices, enforce encryption settings and passwords, and inventory devices and their data from a single, central console.

The key thing here is that wipes and inventories only cover corporate data, so ends users can rest assured that their private data is their own, and they’ll receive notifications whenever the IT team takes action that may affect them. They also get to keep all their personal preferences and settings (as long as they meet the company’s security requirements, such as mandatory passwords).

Casper Simplified Enrolment

Finally, Casper Suite v9.4 includes a vastly simplified process for enrolling users. It requires far fewer steps than before to set up, and users can be enrolled automatically as soon as their device is detected on the corporate network.

If you’re free later, JAMF Software are running through all the changes in a webinar at 2:00pm Central time (8:00pm UK time.) Sign up for the Casper Suite v9.4 launch webinar here.

Want to know more about managing your Macs and mobile devices? Get in touch with the team on 03332 409 306 or at sales@Jigsaw24.com. For all the latest news and reviews, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook

By

Sign up for Casper Suite training courses now!

Sign up for Casper Suite training courses now!

The Casper Suite is all about making the life of system administrators easier by improving management and deployment of Apple Mac and iOS devices. And JAMF’s own accredited courses are designed to make it easier to learn and develop the skills necessary to get the most out of Casper Suite.

Whether you’re just about to get started with Casper Suite or want a refresh in best practice, these courses are essential if you want to manage OS X and iOS devices. Below, we’ve given you a breakdown of the three courses that JAMF are running in the new year in the UK. Take a look and give us a call on 03332 409 306 or drop us an email at services@Jigsaw24.com if you have any questions about pricing or availability.

Thanks

Ed

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Certified Suite Essentials (CSE) – To learn the basics of Casper

London on 15th-16th May

What is it? It’s a two-day course that’s perfect for anyone who is completely new to the Casper Suite or looking for a bit of a refresh. It’s focused around hands-on exercises that cover common management tasks for OS X and iOS devices, with the aim of building a solid foundation and providing core information for day-to-day management.

What’s covered? JAMF Software Server (JSS) administration basics, enrolment methods, inventory and reporting, building and managing packages, managing policies and profiles, imaging, Self Service, mobile device management, and app and eBook distribution.

Who’s it for? Anyone new to Casper or looking for a refresh, but has basic OS X and iOS familiarity.

To enquire about pricing or to register your place, email us

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Certified Casper Administrator (CCA) – To become a Casper expert

London on 15th-17th April

 

What is it? This is the original Casper Suite certification. It’s a three-day course that consists of hands-on exercises (not the strenuous kind) that challenge system administrators to demonstrate just how good they are at OS X management with the Casper Suite.

What’s covered? Inventory (including acquiring computers, generating inventory reports, tracking licensed software, application usage and extension attributes), Packaging (including fundamentals, creating OS and application packages and best practices), Management (including deploying software and updates, running scripts, Self Service, Managed Preferences and restricted software), and Imaging (configurations, autorun data, pre-stage images).

Who’s it for? System administrators with 3 months’ experience with Casper Suite, and who have received JumpStart or attended the Casper Suite (CSE) course.

To enquire about pricing or to register your place, email us

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Certified Mobile Administrator (CMA) – To become a mobile expert

London on 18th-19th April

What is it? This is a two-day, hands-on course designed for Casper Suite administrators managing iOS devices. It covers many aspects of provisioning, deployment and management required for iOS deployments. The course is focused on building complete iOS workflows that account for the entire lifecycle of the devices in your organisation. Both Casper Suite and Apple tools for managing iOS devices (such as iTunes, Xcode and iPhone Configuration Utility) are covered in depth.

What’s covered? iOS settings management, mobile device management framework configuration, app distribution, remote management functions, iOS device inventory collection, Sync Station (OS X) provisioning and management, common iOS distribution and management workflows.

Who’s it for? Casper Suite administrators with basic iOS and OS X familiarity.

To enquire about pricing or to register your place, email us