iOS 11 brings upgraded Apple Pay, Live Photos, Siri and much more…

iOS 11 brings upgraded Apple Pay, Live Photos, Siri and much more…

iOS 11 is here, and Apple promises it’s going to make your iPhone and iPad more powerful and personal. With updated features for everything from Siri to Apple Pay, we had a look at why the new OS is said to be the most intelligent it’s ever been…

New features

Files

The new Files app lets you easily browse, search and organise all your files in one place, with a dedicated place for recent files, as well as those on other iOS devices, in iCloud Drive and across other services like Box and Dropbox.

Dock (for iPad)

The new Dock is now available from any screen, so with just a swipe you can open and switch apps instantly. Plus, you can customise it with more of your favourites. Recently and currently open apps on your iPhone or Mac will appear in the right side of the Dock.

Apple Pay

With iOS 11, the convenience of Apple Pay is brought to Messages, so sending and receiving money between friends is as simple as having a conversation. You can use Apple Pay with your credit or debit card to send money instantly and securely, and request and receive money just as easily within Messages.

Live Photos

Improved Live Photos mean you can be more expressive and creative in your shots. iOS 11 allows you to turn a Live Photo into a video loop, or play them in reverse with Bounce. And with Long Exposure, you can create beautiful effects usually only possible with a DSLR camera.

QuickType keyboard (for iPad)

You’ll no longer need to switch back and forth between keyboards, as letters, numbers, symbols and punctuation marks will now all be on the same keyboard – just flick down on a key to select what you need.

Siri

iOS 11 makes your personal assistant more personal – and even more intelligent. Siri gains a natural, expressive voice, and advanced machine learning means that it will get to know your tastes and preferences. So now if you ask Siri to play you some music, it knows what you’re going to like – no risk of it accidentally playing Jedward when you’re trying to impress someone.

Control Centre

With the redesigned Control Centre, you can customise the settings for the things you do the most. You can add a Voice Memos control, Home controls, and use 3D Touch in Control Centre to unlock even more commands.

Coming soon… new emoji

Finally all our campaigning has paid off, and iOS 11 will soon usher in the era of the zebra emoji! Well, that’s what we’re calling it at any rate. There’s also a woman in a headscarf, a dinosaur, a zombie, a bearded man and a breastfeeding woman added to the line up.

 

Adding devices to Apple School Manager or DEP

With iOS 11, you can now add iOS and tvOS devices to Apple School Manager or DEP using Apple Configurator 2.5, even if the devices weren’t purchased directly from Apple, and Apple-authorised reseller or an authorised cellular carrier. When you set up a device that has been manually enrolled, it will behave like any other enrolled device, with mandatory supervision and mobile device management (MDM) enrollment. Users will have a 30-day provisional period to remove the device from enrollment, supervision and MDM.

iOS 11 is available now.

Want to find out how iOS can impact the way you work? Give us a call on 03332 409 306 or email sales@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or Like’ us on Facebook

 

Jigsaw24 webinar: Deploying and managing your Apple devices

Jigsaw24 webinar: Deploying and managing your Apple devices

This webinar goes over a few of the features and technologies Apple make available to enable us to deploy and manage devices in our environments – whether it’s ten devices or 5000! We cover a few of these technologies such as Apple’s Device Enrolment Programme (DEP), why you should be using them, and how you can take advantage of them. We show how you can make the end user experience as positive as possible, how we can get devices into users’ hands, and how we can manage them in a modern environment.

Want to know more about iPad deployment and MDM? Give us a call on 03332 409 306 or email solutions@Jigsaw24.com. For all the latest news and reviews, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook

The Jigsaw24 guide to enrolling in Apple School Manager

The Jigsaw24 guide to enrolling in Apple School Manager

As you many have heard, Apple now offer an online management service for your iPad deployment. Known as Apple School Manager, it’s a free service that hooks into your mobile device management (MDM) solution to provide exciting new functions, and replaces two Apple solutions you may already be using: Volume Purchase Programme (VPP) and Device Enrolment Programme (DEP).

Depending on whether you’re using either, both or neither of these services, the route to enrol in Apple School Manager is slightly different. It’s important to be absolutely certain whether you’re using VPP, DEP, both or neither before you begin your upgrade, as any forgotten VPP and DEP accounts cannot be merged into School Manager at a later date. If you’re not sure which group you fall into, give us a call and we’ll help you work it out. If you’re certain you know which accounts you use, here’s how to upgrade.

What are the changes?

The Volume Purchase Programme (Apple’s bulk app purchasing portal – a kind of App Store for schools) and Device Enrolment Programme (a much faster way to set up iPads than the original method of using a Mac with Configurator software on it) have merged together into Apple School Manager (ASM). Using ASM, you will also be able to assign roles for students and staff members, and also create Managed Apple IDs for everyone very easily.

If you don’t have a VPP or DEP account

If you’re new to Apple’s Deployment Programmes and don’t have an account, other than perhaps a standard iTunes Apple ID, then the process is simple:

1. Go to the Apple School Manager portal.

2. Click the ‘Enrol your institution now’ link at the bottom of the log in window.

3. On the next screen, fill in all of the fields and click ‘Continue’.

4. If you are looking after this application for your school, add your own contact details in section two. If this is not your job, enter the details of the person who will be looking after the iPad deployment.

5. Section three asks for the contact details of someone who can verify that you have the authority to apply to join Apple School Manager, and who can sign the terms and conditions once the application is processed – this is typically your headteacher. If you are the headteacher, it might be best to fill out section two with someone else’s details – an office manager, business manager or IT coordinator, perhaps.

6. Submit the application and wait for Apple to contact both of you. Please be sure to check for emails regularly. If Apple email and you don’t respond, it can cause long delays.

If you already have a DEP account but not VPP

First of all, please check very carefully before doing anything. Not to labour a point, but it’s very rare indeed that a school would have DEP but not VPP (although not impossible). If you are absolutely sure you’re using DEP without VPP, then log into the Apple School Manager portal and type in your DEP login credentials. Simply follow the instructions there to upgrade.

If you already have a VPP account but not DEP

If you enrolled into VPP before February 2014, your account will need to be modified by Apple before it can be upgraded to an Apple School Manager account. If the account is newer than that, you can upgrade it immediately.

If you’re not sure how old your VPP account is:

1. Go to deploy.apple.com and see if your VPP login works there.

2. If it does work, open up VPP from there, and you should see the window asking you to go ahead and upgrade.

3. If your login doesn’t work, you need to contact Apple to perform the modification.

To contact Apple, follow the instructions listed under the ‘If your school doesn’t have an existing Apple Deployment Programmes account’ in this support document. Your old VPP account should then be added to Apple’s deployment systems.

If you already have both VPP and DEP accounts

If you have both accounts, you need to work out whether they are both registered as a single institution account at Apple, or separate accounts.

Typically, if you applied for VPP first and it was prior to February 2014, it is likely that the two accounts will be completely separate at Apple, and will need to be merged before you upgrade. If you don’t merge them, there is a risk that your VPP account will get left out when you upgrade from DEP to ASM, and you’ll never be able to merge the two.

To ensure that all existing accounts are consolidated before triggering the upgrade:

1. Firstly, write down all of the account logins which you are aware of, for both VPP and DEP. This includes all programme agents, admins, managers and facilitators. Make sure you know what they all are.

2. Next log into your DEP account at deploy.apple.com. If you are presented with an invitation to upgrade to Apple School Manager, ignore it for now by clicking the X ‘Close’ symbol.

3. Click on Admins in the top left of the window. Only the top level administrator, or ‘Agent’ for the account can see the Admin section, so if you can’t see it you are not the senior administrator.

4. Check the list very carefully. Are all of the logins you have listed there, or are some of them missing?

5. If all of them are listed, including your VPP logins, then both DEP and VPP are included in the Apple Deployment Programme, and you can proceed with the upgrade.

6. If some accounts are missing (typically these will be VPP accounts), then you will need Apple to consolidate them all before you upgrade.

– To get Apple’s assistance to merge your accounts, follow the instructions in this article.

– Head to the ‘If your school has an existing Apple Deployment Programmes account’ section and use the form here to request that Apple merge your accounts.

– On the form, use the email address for the person charged with working with Apple as the contact email, but in the ‘Please tell us more about the issue’ box, give the email address for the main DEP Programme Agent (manager or top level admin) as your DEP login, and then explain that you would like to consolidate the other account or accounts into this main one. List all of the logins which did not show up when you checked in step five above.

– Apple will send an email to the main DEP email address in order to verify that the Programme Manager approves the change, so please keep checking that inbox.

– Apple may need to contact all of the people listed in your accounts. Please remind all contacts to check for emails regularly. If Apple email and you don’t respond it can cause long delays.

7. Once Apple have verified by email that all accounts are consolidated, repeat steps two to six in the previous list to be certain all your logins are showing now.

8. Go ahead with the upgrade once all accounts are together. Log back into your DEP account at deploy.apple.com and if the Upgrade window fails to pop up, there’s an upgrade option bottom left.

During the upgrade, providing all accounts are merged in this way, Apple confirm that all VPP and DEP tokens, app licences and book licences will be ported into Apple School Manager, which should leave any MDM solution unaffected and fully operational. VPP and DEP accounts will continue to work until the upgrade is actioned by Apple, at which point all previous accounts will be active only through the School Manager portal here.

What if I’m still unsure?

We are recommending that everyone takes advantage of the new functionality offered by Apple School Manager, so if you need help to enrol or to upgrade (as well as MDM options, ways of purchasing apps without a credit card, or anything iPad-related), please do contact your Jigsaw24 Education Manager directly, or get in touch on the details below and we will advise you how to proceed.

Want to know more about Apple School Manager? Give us a call on 03332 409 290 or at education@Jigsaw24.com. For all the latest technology in education news, reviews and articles, follow @Jigsaw24Edu on Twitter or ‘Like’ our Jigsaw24 Education Facebook page.

7 things you need to know about DEP

7 things you need to know about DEP

Ready to start enrolling devices? Our reseller ID is 2287450. Need a little more information? Here are seven things you need to know about Apple’s latest initiative…

1. It stands for Device Enrolment Programme.

It is, not surprisingly, a new programme that enrols new devices onto your system automatically, without your IT team having to get their hands dirty.

2. Enrolment is not the same as management.

The technology behind DEP doesn’t replace a Mobile Device Management system (MDM). You need to have a separate MDM solution to decide which apps should be on devices and what content students who’ll be using them should be able to access.

Popular MDM systems among schools include Lightspeed and JAMF Software’s Casper Suite. Once you have your MDM system in place, DEP puts your new devices into it automatically. (There’s a more detailed explanation here, if you want the technical bits, or you can take a look at Apple’s official guide.)

3. It’s free to use.

There’s no charge for using DEP but you do have to have an MDM solution in place for it to work, and alas, the good ones are not free. If you don’t have a device management solution in place, give our team a call to go through your options.

4. It applies to any kind of Apple device.

Desktops, notebooks, iPad, iPod touch and iPhone can all be enrolled in DEP, as long as they were purchased after March 2011 and from an Apple Authorised Reseller (like us). To enrol devices you already own into DEP, you need to associate them with the reseller ID of the company you bought them from – if that’s us, our ID is 2287450.

5. You can create multiple profiles.

So different profiles can be installed on desktops and iPad, or on devices intended for students and teachers – and they’ll all be applied automatically as soon as the device is turned on.

6. You can’t have devices on this and in Apple Configurator.

If you’re already using Apple Configurator to set up your devices, you can transition to DEP by wiping the devices and re-enrolling them. However, once a device is registered on DEP, you can no longer supervise it using Apple Configurator, as Apple don’t allow one device to be registered in both systems. If it’s easier for you, you can enrol only new devices via DEP, but still manage them through MDM. Just drop us a line to find out how.

7. It should not affect your Volume Purchase Programme (VPP) purchases.

Apple added a new managed distribution option to their Volume Purchasing Programme a while ago. With MDM you can now push apps out wirelessly without ever needing to type in a password on the iPad. Ask us to explain managed app distribution – the best way by far to deploy your apps.

We’ve got a more detailed explanation of DEP here or you can download the official Apple guide here. For more information, call 03332 409 333 or email learning@Jigsaw24.com. For all the latest news and FAQs, follow @Jigsaw24Edu on Twitter or ‘Like’ us on Facebook