When publishing group Hachette UK decided to move all their publishers into one office, it was the perfect opportunity to consolidate their Mac support contracts, too. After a lengthy tender process, Jigsaw24 emerged triumphant, and now provide onsite, remote and project-based support to the group’s central London premises.
“As a business, we acquire a lot of publishing companies, each with slightly different support in place for their Mac environment,” explained Hachette UK’s Director of IT Support, Andy Cobb. “As a shared IT function, we’re always looking to improve support for all our end users, so in line with our consolidation into a single office, we decided to consolidate our Mac support as well.”
While it was important that the new agreement offer better value for money, Andy and the team were also “looking for an organisation who could work with Hachette UK in what we felt was a relatively complicated desktop and enterprise systems setup, and that was a strong cultural fit with ours.
“The key thing for us was the depth of knowledge that Jigsaw24 showed. We were impressed by the calibre of people who were involved in the [tender] process and their responses, and they already looked after customers who were in a similar position to us. The final thing that was particularly convincing was that the onsite personnel would be part of our team but also enjoy being part of the Jigsaw24 team, and the advantages that that gives them in terms of technical expertise to support our users.”
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