Most of Sony’s entry level professional camcorders come with two years’ Sony Prime Support Pro, but you can now extend that for up to five years, or swap it for the even better Elite Support.
Your professional Sony cameras come with two years of Prime Support Pro, entitling you to a multilingual helpdesk from 9am-6pm, an average 14 day turnaround on repairs, and help with all the logistics of your returns and repairs.
Now, you can extend your Prime Support Pro for up to five years total. There is one simple way to do this: give us a call and let us figure it out for you. But your three options are basically:
– Buy an extended warranty of one to three years at the same time as you buy your camera, and this time will be added on to the two years’ support you receive for free.
– At the end of your two free years, you can buy three years’ additional support all at once.
– At the end of your two free years, you can extend your warranty one year at a time for up to five years total.
Prime Support Elite
If you want extended support hours, guaranteed fast-track repairs, loan units, advance swaps and help with any setup that needs to be done, you can upgrade to Prime Support Elite. When you buy your camera, simply let us know that you’d like to upgrade your support, and we’ll exchange your two years’ free Prime Support Pro for two years’ paid Prime Support Elite.
After your initial two years, your Elite support can be extended in one or three year increments for up to five years total, the same as Prime Support Pro.
Pricing and availability
Prime Support Pro and Prime Support Elite are available on all professional Sony camcorders. The price varies depending on which model of camera you’ve bought; our full list of prices is available here. Both options are available now, so get in touch with our team on the deals below.