Get peace of mind with our bespoke support packages

If you’re looking for scalable, flexible and reliable support for your Apple kit and infrastructure, we’ve got you covered. With a 97% customer satisfaction rating for Apple repairs, 25 years’ worth of experience and a range of options to suit your business, you can be confident that you’re in safe hands.

Your IT infrastructure is critical to the success of your business, and our support can give you the peace of mind that comes with knowing that you’re supported by experts.

Whether you’re overhauling your infrastructure or looking at integrating Apple, our accredited team of engineers and dedicated support staff are available to lend a hand every step of the way. From over the phone post-sales support with product purchase, to a fully managed service where we proactively manage your IT for you, we’ve got a support package perfectly suited to your business needs.

Our team boasts the highest levels of accreditation for many tech solutions – not just Apple! This means that as well as covering your devices, our support contracts can cover all your infrastructure, including servers, storage, backups, central infrastructure and networking… whatever you need!

What makes us different?

With 25 years of experience working with the UK’s top corporate and creative companies, we understand that every organisation’s IT needs are unique. Our consultants will work in tandem with your team, providing top notch support to ensure that whatever you need is there whenever you need it.

Because we’ve tackled every kind of workflow, including those where your infrastructure supports an Apple and PC environment, we can usually resolve your issue first time round – even if Apple aren’t the only vendor involved. We respond to 96% of calls within one hour and prioritise tickets based on impact and urgency, so for example if your server went down you’d be our highest priority.
Our service agreements are not just there for when something goes wrong. You’ll have a dedicated point of contact from our team of accredited engineers for whenever you need technical advice. We’re keen to be inclusive with our help, so while there are high-end and specialist areas that may be out of scope of standard support, we will always do our best to help and offer as much advice and support as we’re able to.

What’s right for your business?

Our modular approach enables you to select which type of cover you need for different elements of your infrastructure. We can provide support for just one component or all of your infrastructure, depending on what you need help with. We’re totally flexible and our support options are scalable, so we can provide a support package that meets your exact business needs.

Level 1: Post-sales support

We provide telephone and email support both during and after purchase, so if you have a problem or are not completely satisfied, we’re just a phone call away. We also offer product returns and exchanges should you find your purchase is unsuitable, and our post-sales desk is open 9am-5pm Monday to Friday.

Level 2: Remote support

Our remote support options all come with standard service level agreements (SLAs) and are ideal for businesses who want end user device support for their Apple Macs and iOS devices. These offerings can include warranties, staging and configuration, remote device support, hardware break/fix with replacement kit or loan options if we need to keep hold of your kit for more than five days.

Level 3: Infrastructure support and Mac management

After more in-depth support? Our highly-accredited engineers will ensure your infrastructure and production workflow runs smoothly. Build support to suit your specific needs, choosing from unlimited remote support, cover for media and entertainment infrastructure, cover for your Jamf Pro estate, and cover for your servers, storage, backups, central infrastructure and networking.

Level 4: Managed support

If you want to take the pressure off your management team, let us be your trusted IT partner. Our comprehensive managed support provides you with proactive services, with guaranteed SLAs and monthly reports. Built around you, as with all our packages, this can include Apple and infrastructure support, systems monitoring, infrastructure management, security and patching, and capacity management user administration.

For businesses looking to provide an enhanced user experience for their Apple estate, we can put one of our trained Apple technicians onsite with you for one day a week. This dedicated member of staff will provide users with all the support, fixes and guidance they might need – whatever your challenge, we are able to assist.

If you’re not sure whether we’ll cover equipment or technology that’s important to your business, let us know. We can confirm one way or the other, and, if it’s not covered, give you some options and costs for other solutions.

Want to know more about our support options? Call us on 03332 409 288, email solutions@Jigsaw24.com or visit Jigsaw24.com/support-services for a live chat! For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

Becki
Becki
Call us: 03332 409 306

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