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Downtime just isn’t an option for businesses. Our ITIL services have been developed to help you return to normal operation and minimise the risk of disruption, identify issues to make sure they don't reoccur, and provide employees with the best possible end user experience.
Our three ITIL services comprise Major Incident Management (MIM24), Problem Management (PRM24) and Service Delivery Management (SDM24).
Major Incident Managers focused on restoring service in the event of downtime and disruption.
Reduce disruption and maximise service availability with reactive and proactive problem management.
A dedicated service delivery manager committed to driving continual service improvement.
Our ITIL services ensure that the best possible user experience is being delivered. Through the alignment of proven best practice processes with desired business outcomes, we ensure that we solve your business issues, as well as improving existing IT capabilities.
Problem management is an essential part of any large IT estate. By monitoring problems and known errors, we can work with you to ensure that solutions and fixes are put in place so that there’s minimal chance for reoccurrence or disruption to your business.
Our incident management team are ITIL-accredited and will be colocated with our Nottingham operational support centre, giving them access to our technical teams and supporting functions.
We’ll appoint a service delivery manager (SDM) to act as the primary contact between our team and yours, who will be responsible for managing your services.
We restore service or find a workaround as quickly as possible in order to reduce any operational downtime and disruption.
We stay on top of any problems that may occur and disrupt the service that we provide to you. It’s about finding the root cause of any issues and staying on top of reoccurring incidents that may develop over time.
We provide a dedicated point of contact who focuses on continual service improvement and ensuring we delight our customers.
Our major incident management service includes priority escalation, a dedicated incident manager, and ITIL best practice methodologies.
Our problem management service includes proactive trend analysis, root cause investigation and permanent resolution of underlying issues.
Service delivery management ensures you get the best possible service for your end users, with a dedicated point of contact.
Our ITIL-accredited change managers will ensure you implement IT changes effectively – without impacting on service delivery.
David Dudman, Jigsaw24 Services Director
Want to find out more about our ITIL services? Get in touch with us using the form, call us on 03332 400 888 or email solutions@Jigsaw24.com.
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