Device lifecycle services

Services to support your devices throughout their lifetime, including deployment, data migration, repairs and more

From provision to recycling, we have it covered

We provide all the services you need for the life of your Apple device, from a simple warranty to a complete support and management service. We can even help you release the residual value of your device when it’s time for a refresh, and take care of your whole IT support desk for quick issue resolution to agreed service level agreements.

Zero-touch iOS rollouts, ongoing management and Apple strategy

Our iOS lifecycle solutions and services cover everything you need from start to finish, from consultancy and design, to DEP and MDM enrolment, to deployment and staff training. Get in touch to find out how we can support your business in rolling out iOS.

The benefits

Minimise downtime

Minimise user downtime and keep your users productive during a device refresh with smooth deployment and pre-enrolled devices.

Simple procurement

Easily procure device bundles and equipment options through a company portal, tailored to your companies needs and branding.

Seamless transition

Seamlessly transition users to new devices while ensuring all user data is transferred. This reduces downtime and improves the employee experience.

Convenient repairs

A repairs service that includes convenient collection and return all of your units, batch repairs for easy monthly admin and simple invoicing.

Dedicated point of contact

For repairs, get a dedicated point of contact who has direct access to engineers and will ensure there's no lengthy waiting times for diagnosis.

Residual value

Recover as much of your assets' residual value as possible and ensure safe, responsible disposal of your devices to meet your IT security policy.

Provision and device deployment

We have been supplying Apple devices for 25 years, along with all the software, accessories, management tools and services you need to keep your Mac running through its life. All these options are available via a company portal (provided free of charge) where you can procure bundles and equipment options. Our deployment options include simple or complex staging, delivery to your site, department or desk, all managed by the end user through the portal.

Device transition and data migration

This service will ensure that all devices (including remote workers) are seamlessly transitioned and that all user data is transferred. This can include providing large storage arrays to act as local backup devices for Macs. CrashPlan can be used to send and receive the data to the storage, or we have a suite of in-house developed scripts that will handle the transfer and restore. It can also include using iCloud for iOS device data, and supporting your users with tutorial videos, how to guides and phone support to ensure devices are backed up prior to transitioning to new devices.

Repairs

Apple products are extremely robust and it’s unlikely that the device will fail, but user damage is sometimes unavoidable. We have UK-wide repairs or managed repairs services as well as drop-in centres in Soho, MediaCityUK and Nottingham. Whether you’re having tech troubles or want to upgrade your RAM, you can drop in with your hardware to get it checked out with no appointment necessary. For businesses with a large Mac estate, we also offer a fully managed repairs service. This gives you the convenience of having your machines collected and returned according to schedule.

Asset recycling

When you decide your iOS or macOS devices have come to the end of their useful life, you can choose to recycle or upcycle them to get the best return on investment. We provide a full range of trade-in, buy back, resale or disposal services, using a number of asset purchase recyclers and data sanitation/destruction routes. Or you could decide to reconfigure and then reallocate devices to other departments – for example, taking an old iMac from the design team to be repurposed for your reception desk.

Get in touch

Want to know more about Apple for enterprise, and how our solutions and services can help you implement, manage and support your devices? Fill in the form and one of the team will be in touch.