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Customer story: News UK

Comprehensive supply, engineering, developmental and support services

Executive summary

News UK are one of the UK’s largest news providers. Their team of over 1000 staff produces The Times, The Sunday Times and The Sun. Support for more than 1000 Macs and 500 iPad devices, as well as help developing proof of concept schemes for initiatives such as desktop virtualisation and mobile device management. We provided 24-hour onsite and remote support, responding to any Mac query in under ten minutes. We work with News UK’s team to develop proof of concept schemes and provide new hardware as necessary.

What were the benefits?

Responsive, reliable support for all News UK's technical queries.
Ongoing development of their technology offering, allowing them to stay ahead of their competition without overtaxing their technical resources.

Jigsaw24 and News International: Apple in the enterprise

When News International decided to rethink their IT facilities, they brought in Jigsaw24 to help. Together a solution was created and implemented, deploying a Mac platform across the business and drawing on Jigsaw24's strength and depth of Apple experience. With desktop-level IT sorted, Jigsaw24 then helped with migration to a new server, providing 24hour technical support.

What they needed from us

Support for more than 100 Macs and 500 iPad devices throughout the business.
Help developing proof of concept schemes for initiatives such as desktop virtualisation and mobile device management.
Provision of equipment from a reliable and flexible technology supplier.

The news industry has undergone lots of change over that time and Jigsaw24 have been our trusted partner throughout. We have the reassurance that Jigsaw24 have real depth and strength in the Apple space and the skills we, a very dynamic media organisation, need.

Chris Birch, Interim CIO, News UK

A proof of concept for a complete procurement solution

News UK were rethinking their IT facilities, and brought in Jigsaw24 to help. Working closely with News UK’s technology team, we provided proof of concept schemes for initiatives such as desktop virtualisation and mobile device management. For the procurement of new equipment and rollout, we provided warranty registration plus asset tagging and pre-configuration of devices.

Onsite support and 24/7 assistance

We provided onsite support for Mac-based servers, desktops and portable devices. We offered 24/7 assistance for OS troubleshooting, system updates, file and application server installation, monitoring, configuration and administration, and more.

A full solution for device integration, access and backup

We collaborated on file sharing, portal and infrastructure development, cloud-based backup, mobility and virtualisation. We also advised on solutions for security, VPN management, the migration of services from Mac servers to Windows servers, end users’ data management and knowledge transfer.

Get in touch

Want to know more about Apple for Enterprise, and how our solutions and services can help you implement, manage and support Apple for Enterprise? Fill in the form and one of the team will be in touch.

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