Hachette UK is one of the largest and most diverse book publishers in the UK. The group is made up of several publishing companies and imprints. They wanted to consolidate their existing Mac support contracts into one single support agreement, which covered both day to day support and project-based work, including helping them transfer five offices to a new, central premises. We provide a comprehensive support and repair service for Hachette UK, including onsite engineers to handle the Apple side of their service desk, phone and email support in case of escalations, installation and configuration of new machines, deployment to desk and more.
A strong cultural fit with Hachette UK, and their complex systems setup.
Help consolidating their existing Mac support into a single support agreement.
Andy Cobb, Director of IT Support, Hachette UK
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