Case study

How to get 30,000 items into
a user-friendly, Apple-centric ePOS system

After 17 years of selling costumes and fancy dress gear, So High Soho have amassed a 30,000-item stock that their existing inventory system simply couldn’t handle. Looking for a simpler, more user-friendly and more robust system, they turned to Apple and Lightspeed ePOS...

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So High Soho have up to 30,000 items in stock at any one time, so need an inventory and ePOS system that can handle a huge amount of variety without bogging staff down in admin. Enter Lightspeed for retail and the Jigsaw24 team...

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What did they need?
A till, inventory and all-round ePOS system that could handle the 30,000 unique items they keep in stock, and user-friendly hardware to run it on.

How did Jigsaw24 help?
We set So High Soho up with Lightspeed POS, a stock management and sales system that could handle their massive inventory and that they could run on iMacs and iPad – both of which their staff already knew how to use.

What were the benefits?
Staff can now find, answer questions on and order items quickly and easily, leading to better, faster customer interactions. The staff are relying on simple, dependable Apple hardware and macOS (which also meant they didn’t need to get trained up on a complicated new interface). Their hardware is now far more reliable, so there’s no risk of downtime during seasonal rushes. The shop has a single, centralised database for its entire stock, making for faster, easier management.

“I really enjoyed working with Jigsaw24. They’re really friendly and respond to email and phone queries really quickly. I’d be emailing them at ten o clock at night to plot and scheme for the next day, and that’s amazing tech support to have. It definitely felt like we were hand-held through the process, which we needed.”

Bex Workman, So High Soho

For more information on this customer case study, and to see more examples of our work, get in touch.

So High Soho shopfront
So High Soho fancy dress
So High Soho POS Mac
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Who are So High Soho? Arrow

So High Soho have been selling wigs, costumes, capes and a worrying selection of wolf masks to London’s fancy dress crowd for the last 17 years.

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