Case study


Empowering Employees with iPad via Shared
Ownership at Guardian News & Media

As part of their Digital First initiative, Guardian News & Media (GNM) decided to make iPad available to their staff at a discounted rate on a Shared Ownership basis. Jigsaw24 partnered with GNM to deliver this transformational project for 1200 users, building a dedicated purchasing portal, providing 1200 devices and offering training and support for each employee.



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As part of their Digital First initiative, Guardian News & Media (GNM) decided to make iPad available to their staff at a discounted rate on a Shared Ownership basis. Jigsaw24 partnered with GNM to deliver this transformational project for 1200 users...


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Why did they choose us?
We’ve been a trusted technology partner of GNM’s for several years, having rolled out over 1000 Macs for them when they moved to new premises. When they launched their Digital First initiative, they asked us to help them get more employees using the latest technology.

What did they need?
A quick, cost-effective way to get iPad into the hands of employees, so they could better understand the digital customer experience (and log on from anywhere).

How did we help?
We managed the Shared Ownership scheme from start to finish, developed a secure online portal where staff could buy GNM-approved iPad models, delivered and deployed nearly 1200 devices and are providing ongoing support.

What were the benefits?
GNM now have a more flexible, productive workforce who are confident in creating and consuming digital content and have an improved understanding of the customer experience – all without increasing IT support costs.

“Our experience of working with Jigsaw24 has been absolutely fantastic. They held our hand throughout this process, they pointed out what worked and what wouldn’t work and reacted very quickly...we had a 90% take up.”

Adam Freeman, Executive Director, Guardian News & Media.

For more information on this customer case study, and to see more examples of our work, get in touch.

Who are Guardian News & Media?Arrow

GNM publish guardian.co.uk, one of the world’s leading news websites, as well as guardiannews.com and the Guardian and Observer newspapers.

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