Delivery & Returns




As soon as you’ve clicked the ‘Buy’ button, our delivery elves get to work, striving to get your kit out to you quickly and securely. We currently ship to the UK, Ireland and the Channel Islands - our pricing structure is below, along with our Christmas delivery dates. Please note, all delivery charges are inclusive of VAT (excluding Channel Islands).

Our usual opening times:
Monday - Friday: 9am – 5.30pm
Saturday - Sunday: Closed

Our Christmas delivery times

Our teams are taking a deserved few days off over the festive period to put up trampolines for exotic wild animals. So if you want to order any kit or need any tech advice before the new year, make sure you check out our delivery and opening times for our Nottingham, MediaCityUK and Soho offices below.

If you have any questions about ordering over the Christmas period, please give us a bell on 03332 409 212 or email

Our Christmas opening hours:
Fri 23rd Dec: 9am – 12.30pm
Christmas Eve: Closed
Christmas Day: Closed
Boxing Day: Closed
Tues 27th Dec: Closed
Wed 28th Dec: 9am – 12.30pm
Thurs 29th Dec: 9am – 12.30pm
Fri 30th Dec: 9am – 12.30pm
New Year's Eve: Closed
New Year's Day: Closed
Mon 2nd Jan: Closed
Tues 3rd Jan: 9am – 5.30pm

Our Christmas delivery times:
Please note, for same day delivery orders must be placed pre 11.30am. There will be no weekend or Channel Island deliveries after the 22nd December, but this will return to normal from 3rd January 2017.

Deliveries placed on... Will be delivered...
Thursday 22nd December
(order by 5pm)
Before 25th December
Friday 23rd December Thursday 29th December (book a pre-12pm delivery slot)
Saturday 24th December
Sunday 25th December
Monday 26th December
Tuesday 27th December
Wednesday 28th December (pre-12pm)
Thursday 29th December (pre-12pm) Friday 30th January (book a pre-12pm delivery slot)
Saturday 31st December Wednesday 4th January
Sunday 1st January
Monday 2nd January
Tuesday 3rd January

UK Mainland
Golden Square office pickup Free!
Standard (2-3 working days) Free!
Next working day £4.99
Pre 12:00pm (next working day) £9.99
Pre 10:30am (next working day) £11.99
UK Saturday Delivery £9.99
UK Sunday Delivery £9.99

UK Offshore *
UK Offshore (2-3 working days) £23.99

Digital Download
Download - Free delivery Free!
Northern Ireland
Northern Ireland (next working day) £10.99

Ireland (ROI) Delivery
Ireland (ROI) (2-3 working days) £13.99

Channel Islands
Channel Islands (2-3 working days) £25.99

bullet pointN.B. This service is for postcodes beginning with HS, IM, KA27, KA28, KW, TR21-TR25 and ZE


Special requirements

If you do require special shipping options, get in touch with us before you buy and we might be able to sort out alternative arrangements.


What to do with faulty/incorrect items

Of course our team take every care to get your shiny new kit to you in top condition, but there may be a reason you need to return something. If an item is faulty, you’re less than absolutely delighted with it, or you’ve just had a change of heart, these are your options:

Returning faulty goods

We have a policy in place covering any item which might turn up faulty (or ‘Dead on Arrival’) within 14 days. If your item is confirmed as faulty within this time, we’ll happily swap it or foot the bill for a refund, and we'll cover the cost of getting it back to us and also the delivery costs for the replacement items if required.In some instances we may offer to put you in touch with the manufacturer, but only when this is the quickest route to getting you a replacement. We will cover the cost of the consumer sending the goods to the manufacturer. For faults that develop outside of the 14 day DOA period, we will where possible facilitate the return and repair in line with the terms of the manufacturers warranty. The collection and delivery charges will be covered by Jigsaw24 and the cost of the repair will be covered under the warranty unless signs of damage or misuse are apparent on inspection. Again, in some instances we may offer to put you in touch with the manufacturer, but only when this is the quickest route to getting you a repair. Your statutory rights are not affected.

Returning non-faulty goods

You have a right to cancel your contract within 14 days from the day you receive your new kit. We offer an exchange or refund for the return of goods returned to us in full working order. If you wish to cancel your order, please make sure you let us know within 14 days from the day you receive your kit. You then have another 14 days to return it to us. Where there is nothing faulty with the items you ordered, you will need to cover the cost of returning it to us. Any requests for refund or credit made outside the 14 day window is entirely at our discretion. The item(s) returned must be as new and in the original packaging. Your statutory rights are not affected.

Returning sealed software

Returning any software, even if it’s sealed in its original box, is at our discretion and will depend entirely on the individual manufacturer's policy. For example, some software will automatically allocate a non-returnable licence to the end user (you) based on the purchase information, even if it is a boxed product. However, if the product is still a current part of our on-hand stock, and we’re able to confirm from the relevant manufacturer or supplier that they’re happy that licence hasn’t been allocated, we will try to take back any software that is still sealed within 7 days of purchase.

Returning ESD software

ESD (Electronic Software Delivery) is where you’re supplied with a licence and a web link in order to download the software you have ordered. As there’s no physical packaging, the licence is provided directly to you so has to be treated in the same way as an unsealed box. Unfortunately, we’re unable to take this back so please do double-check you are buying the right item! Give the Sales team a bell if you need any help.

Ts & Cs

The boring legal stuff

We’ll deliver your goods during normal business hours (7:30am-6:00pm) to the address you gave us when you placed your order. Unless we’ve agreed otherwise in writing, the delivery times given by us are a best estimate - if circumstances beyond our control conspire against us (adverse weather, traffic etc), we can’t be held responsible for any loss or damage you may incur as a result. Any instances where you might be unable to pay your debts - winding-up, receivership, administration, creditor arrangement, bankruptcy - or you commit a material breach of the Contract, will mean we may immediately terminate the Contract, suspend or cancel further delivery and/or recover any unpaid items. See our full list of terms and conditions here or for consumer information, click here

Feedback Form