Customer stories

1200 new devices. No extra tech support.
Rolling out iPad at Guardian Media Group



Executive summary

  • Who are GNM?
  • Guardian Media Group publishes, one of the world’s leading news websites, as well as and the Guardian and Observer newspapers.
  • What did they need?
  • A quick, cost-effective way to get iPad into the hands of employees, so they could better understand the digital customer experience (and log on from anywhere).
  • How did Jigsaw24 help?
  • We managed the Shared Ownership scheme from start to finish, developed a secure online portal where staff could buy GNM-approved iPad models, delivered and deployed nearly 1200 devices and are providing ongoing support.
  • What were the benefits?
  • A more flexible, productive workforce who were confident in creating and consuming digital content and had a better understanding of the customer experience, all without increasing IT support or capital costs.

Download the full casestudy

What they needed from us

  • A way to get staff au fait with iOS and digital publishing, without raising overheads.

  • A secure purchasing portal with a restricted catalogue.

  • Internal publicity to promote
    the scheme.

  • A partner who could handle the logistics of configuring and delivering 1200 devices and accessories to named inliiduals.

  • Second line tech support
    throughout the rollout, including
    for technophobic staff.

What GNM think

Our experience of working with Jigsaw24 has been absolutely fantastic. They held our hand throughout this process, they pointed out what worked and what wouldn’t work and reacted very quickly... we had a 90% take-up.

Adam Freeman, Executive Director,
Guardian Media Group

How it worked

We consulted with GNM to work out a cost-effective way to get them the technology they needed – their Shared Ownership scheme.

We agreed an approved catalogue of devices employees could buy.

We built a secure purchasing portal that used 128-bit SSL encryption and was hosted by Jigsaw24.

We primed our accounts team to handle all the admin from staff purchases.

GNM launched their iPad rollout with a launch day event, including a tech bar hosted by our team.

GNM staff then had three weeks to buy their iPad, and could pay it off over 12 months using a salary sacrifice scheme.

We configured each user’s device, bundled it with their accessories and delivered it to them ready to go.

We provide onsite and remote tech support for GNM’s iOS devices and Macs.

Fantastic feedback from end users!