Hosted management and
comprehensive support for
Mac and Adobe at the AA
AA’s publishing arm moved their support contract to us three years ago in order to improve their coverage, and have since asked us to help them move to Adobe Creative Cloud and provide hosted Mac desktop management. Here’s how we’ve helped them minimise downtime.
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What did they need?
They were looking for an improved level of IT support, including support during their transition to Adobe Creative Cloud for teams and a managed service for their Casper Mac management solution.
How did we help?
We arrange to provide onsite support one day a week and remote support at all times, with a one hour response time and eight hour break-fix agreement. As well as providing their software licences and helping them trial Creative Cloud, we provide JAMF Software’s Casper Suite as a managed service, so that the AA’s Macs can be managed centrally.
What were the benefits?
Support spend was reduced, with more consistent contact and faster response times. There was remote support for instant fixes of end user issues, as well as support for a broader range of software and devices. Hosted Mac management provides centralised device management without the need for AA publishing to retrain their existing, PC-centric IT team.
“Jigsaw24 have done a great job. Anything I’ve asked them about, they’ve been able to give us suggestions and solutions for very quickly, and I can’t fault them. I’ve never had a problem with the way they work, and we always resolve things very quickly.”
Ian Little, Digital Product and System Manager, AA Media.
For more information on this customer case study, and to see more examples of our work, get in touch.
Who are the AA?
The AA (Automobile Association) are the largest motoring organisation in the UK, providing breakdown cover, insurance and lessons to millions of drivers.