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Device as a Service: Your Apple estate made easy

All the tools, services and expert support you need in a single opex-friendly package.

Device as a Service: Your Apple estate made easy

All the tools, services and expert support you need in a single opex-friendly package.

An unrivalled all-in-one solution

Our unique Device as a Service solution is the perfect way to adopt new technology while keeping your business adaptable. Change the way your organisation approaches IT with an affordable monthly payment plan that gives your users the seamless experience of a well-managed, fully maintained Apple estate.

Choose Apple devices that suit your teams, such as MacBook Air for standard users and MacBook Pro for power users and executives. Add secondary and mobile devices from our iPad and iPhone offering to boost their productivity even further. Tailor your package to suit your requirements and your budget, with three levels of service to pick from. With Device as a Service from Jigsaw24, you’re in charge.

Get an evergreen Apple estate, services and support on terms that suit your budget.

Reduce your device total cost of ownership with a solution that’s good for cash flow.

Provide a smooth, easy workplace experience to boost productivity and employee satisfaction.

Build your perfect package with our extensive service options.

Remove labour-intensive tasks so your IT team can add value to your business.

Illustration of a MacBook Pro in a science lab

Making finance work for you

Device as a Service can be a formula for financial success. By letting you take advantage of an opex-friendly purchasing model that frees up your working capital, it gives you more control of your budget thanks to fixed payments and provides cost certainty and peace of mind.

What’s more, our finance plans help you save money overall – by paying less than you would by buying your devices outright. But that’s just the beginning.

Empower your users

Our Device as a Service packages allow you to kit out your teams with portable technology that’s ideal for working from home and hot desking – precisely what’s important today and will be tomorrow. And with the interoperability between Mac, iPad and iPhone, you can enable fast, efficient multitasking, too.

Zero touch deployment also makes the user experience seamless, boosting productivity and staff morale in the process while allowing your business to thrive and adapt in any situation.

Illustration of a MacBook driving down a road
Illustration of a MacBook on a trampoline

Your IT team, unburdened

Your IT leaders and teams shouldn’t spend all their time on manually intensive tasks like provisioning, managing and retiring devices. They should be focused on what really matters – adding value.

By moving your business onto our Device as a Service plan, you’ll take away the strain of managing ageing equipment, giving your business an evergreen estate and ensuring there’s no stressful refresh cycle management required in the future.

Scale your estate

As an optional feature, some of our packages give you the flexibility to scale your number of devices up or down as you need so you can always provide the right technology to your users. Your contract can grow with your business, allowing you to add extra devices while staying on one agreement with a single renewal date.

Want to deploy more devices? Great. With the flex option, there’s no need to worry about a significant additional outlay – so you always have the freedom to keep things fresh and respond to new opportunities. Need to flex down? No problem. Reduce the size of your estate if you need to without incurring unexpected fees or penalties.

Illustration of multiple MacBook devices
Apple Authorised Enterprise Reseller

How it works

It couldn’t be simpler. We’ll work with you to select the right devices for your workforce from our portfolio of Apple notebooks and mobile devices, then help you determine the right level of service from your business from our three options.

With Jigsaw24, you’ll enjoy Device as a Service from true tech experts at an Apple Authorised Enterprise Reseller. We work with trusted finance partners to provide Apple devices that are popular with businesses and users alike, and our in-house services and support are delivered by Apple specialists with decades of real-world business experience.

Which will you choose?

Managed Service

Our most comprehensive option, Managed Service includes hardware provision, device management, a macOS and iOS managed service, hardware maintenance, and a service desk. We take charge of the procurement, configuration, deployment, administration, maintenance and management of your Apple estate on our Jamf MSP platform, as well as giving you first, second and third-line support and hardware break-fix coverage.

Key features include:

  • ‘Out of the box’ setup, including pre-charging, asset tagging and branded documentation.
  • Management of device configuration and security settings.
  • Packaging and deployment of apps, including App Store applications.
  • A first, second and third line service desk that provides a single point of contact for incidents and service requests.
  • Apple-authorised repairs with a collection and return service.
  • Service delivery management to ensure you’re getting the best from your contract.

Managed Service

Support Service

Our Support Service is perfect if you want to manage your own devices but benefit from the expert Apple support of Jigsaw24’s service desk to keep productivity high and downtime to a minimum. This package includes macOS support; remote troubleshooting for day to day issues with things like macOS server access, WiFi connectivity, agreed third-party apps and email and printer integration; and hardware maintenance from our Apple Certified Support Professionals with parts sourced directly from Apple.

Key features include:

  • Our skilled service desk as a single point of contact for incidents and service requests.
  • Troubleshooting of issues on various software applications and hardware, network and storage systems.  
  • Desktop support with installation, launch and configuration.
  • Assessment, collection, diagnosis, repair and return of damaged devices.

Support Service

Maintenance Service

If you have your own internal service desk and want to manage your own devices, our Maintenance Service gives you the peace of mind that comes with a break-fix support contract. This package can help you avoid unexpected repair costs, and includes hardware maintenance from our Apple Certified Support Professionals with parts sourced directly from Apple.

Key features include:

  • Assessment of damaged devices.
  • Apple-authorised repairs and genuine Apple parts.
  • Collection and return of equipment for repair.

Maintenance Service

Want to know more?

Want to find out more about Device as a Service? Get in touch with us using the form, call us on 03332 125 500 or email solutions@Jigsaw24.com.

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