Orange days are coming

Find out our Christmas holiday opening and delivery times below

Orange days are coming

Find out our Christmas holiday opening and delivery times below

If you order before 4pm, we can deliver your product the next day, subject to stock availability. You can choose a pre-10am, pre-noon or non-timed delivery (in which case we’ll deliver between 9am and 6pm). If you order after 4pm on Friday or on a weekend, we’ll process your order on Monday, and orders placed on bank holidays will be processed the next working day.

In Soho, we hold a wide range of Apple kit, storage and essential accessories ready for same day collection. See what’s currently available in our Soho Stock Portal, or get in touch with your account manager to find out more.

How much it costs
UK Mainland
Golden Square office pickupFree!
Standard (2-3 working days)Free!
Next working day£4.99
Pre 12:00pm (next working day)£9.99
Pre 10:30am (next working day)£11.99
UK Saturday Delivery£9.99
UK Sunday Delivery£9.99
UK Offshore*
UK Offshore£23.99
Northern Ireland
Northern Ireland (next working day)£10.99
Ireland (ROI)
Ireland (ROI) (2-3 working days)£13.99
Channel Islands
Channel Islands (next working day)£25.99
Digital Download
Download – Free deliveryFree!

*N.B This service is for postcodes beginning with HS, IM, KA27, KA28, KW, TR21-25 and ZE

 

 

Special requirements

If you do require special shipping options, get in touch with us before you buy and we might be able to sort out alternative arrangements.

 

Returns

 

Our team take every care to get your new kit to you in pristine condition, but if an item is faulty, you’re less than delighted with it, or you’ve just had a change of plan, you have a few options…

Faulty goods

We’re happy to swap or refund any item that is confirmed as faulty (or ‘Dead on Arrival’) within 14 days of purchase, and will cover the cost of you returning it and a replacement being shipped out. Sometimes, we’ll put you in touch with a manufacturer if we think that’s the fastest way to get you a replacement, and we’ll cover the transport costs then, too. 

After the 14 day DOA period, we’ll try and get you a return or repair in line with the manufacturer’s warranty. The collection and delivery charges will be covered by Jigsaw24 and the cost of the repair will be covered under the warranty, unless an inspection shows signs of damage or misuse. Again, in some instances we may offer to put you in touch with the manufacturer, but only when this is the quickest route to getting you a repair. Your statutory rights are not affected.

Non-faulty goods

You can cancel your contract within 14 days of receiving your kit, and another 14 to return it to us once the order is cancelled. Any requests for refund or credit made outside the 14 day window are at our discretion. We’ll exchange or refund any goods returned to us in full working order, but if an item isn’t faulty, you’ll need to cover the cost of returning it to us. The item(s) returned must be as new and in the original packaging. Your statutory rights are not affected.

Sealed software

Returning any software, even if it’s sealed in its original box, is at our discretion and will depend entirely on the individual manufacturer's policy. For example, some software will automatically allocate you a non-returnable licence, even if it is a boxed product. However, if the product is still a current part of our on-hand stock, and we’re able to confirm from the relevant manufacturer or supplier that they’re happy that licence hasn’t been allocated, we will try to take back any sealed software returned within seven days of purchase.

Electronic Software Delivery returns

ESD (Electronic Software Delivery), in which you’re supplied with a licence and a web link in order to download your purchase. As there’s no physical packaging, the licence has to be treated in the same way as an unsealed box, which means we’re unable to take this back, so please double check you’re buying the right item! Give the sales team a bell on 03332 400 888 if you need any help.

Terms and conditions

We’ll deliver your goods during normal business hours (7:30am-6:00pm) to the address you gave us when you placed your order. Unless we’ve agreed otherwise in writing, the delivery times given by us are a best estimate, and we can’t be held responsible for any loss, delay or damage you may incur as a result of adverse circumstances like bad weather, traffic etc.

Any instances where you might be unable to pay your debts (winding-up, receivership, administration, creditor arrangement, bankruptcy) or you commit a material breach of the contract, we may immediately terminate our contract with you, suspend or cancel further delivery, and/or recover any unpaid items. See our full list of terms and conditions here or for consumer information, click here