The retail industry is evolving at an unprecedented pace. Retailers must adapt to ever-changing customer expectations, rapid technological advancements and the need to deliver a premium experience. Personalisation has become key to success, making it crucial to have a robust technological foundation that can be customised and adapted as needed. We believe the Apple ecosystem provides that strong foundation...

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Challenges of the modern retailer

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83%

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Of UK consumers expect retailers to provide a unique and personalised in-store experience.

– PWC, 2023

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Of shoppers use their smart phone while in-store.

– Retail Week, 2022

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Of UK consumers are more likely to buy brands that are environmentally friendly.

– Mintel, 2023

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Of UK consumers expect a seamless shopping experience across channels.

– CapGemini, 2022

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Of UK consumers have used a click and collect service.

– McKinsey & Company, 2023

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Of UK retailers have implemented digital signage in-store to improve engagement.

– RetailNext, 2023

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Why Apple for retail?

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The increasing presence of Apple devices in retail is driven by iOS’s market dominance, offering staff familiarity and a seamless experience between in-store and at-home interactions. Apple’s ecosystem enhances mobility, security and sustainability while improving customer experience and operational efficiency.

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Key benefits:

Familiar interface: iOS familiarity reduces training time and simplifies usage.
Seamless mobility: Consistent experience across iPhone, iPad and Mac which enables teams to stay with customers anywhere in-store
Enterprise partnerships (EPN): Apple collaborates with app partners to optimise retail tools – these partnerships with the likes of New Black and Teamwork Commerce enable devices to be used within across retail settings, providing true omnichannel endless aisle experiences.
Security and privacy: Built-in encryption, biometric authentication, and sandboxing protect data.
Sustainability: Reduced packaging, recycled materials, and lower energy consumption.
Cybersecurity: Regular updates, App Store vetting, and Mobile Device Management (MDM) enhance security.
Payments and compliance: Apple Pay and Secure Element ensure PCI DSS compliance and protect transaction data.

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Jigsaw24 solutions

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In today’s fast-paced retail environment, delivering a seamless and engaging experience is crucial for success. Our solutions empower your team, streamline operations, and enhance customer interactions with flexible POS systems, omnichannel integration, powerful content creation tools, and impactful in-store advertising.

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We work with EPN partners to deploy a seamless in-store and online platform, allowing customers to browse, buy and return products effortlessly. Equip staff with mobile devices for faster returns or set up kiosks for easy online browsing. Our solution boosts sales, enhances stock access, and streamlines operations, creating a frictionless shopping experience. Future-proof your retail space with smarter inventory management, improved convenience for customers and staff, and increased sales opportunities — all in one integrated Apple-based platform.

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Transform merchandising and in-store marketing with powerful creative tools. Our solution integrates video production, graphic design, and Adobe-based workflows, making it effortless to create high-impact content. With secure file sharing and cloud storage, teams can collaborate across departments and locations, accelerating the rollout of in-store displays and campaigns. Built on Mac, iPhone, and iPad, our solutions delivers high-performance design and media capabilities. Stay ahead by being able to deliver personalised ads, real-time trend adaptations, and a unified brand experience that drives engagement and loyalty.

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Deliver impactful, real-time messaging straight to in-store displays with our cutting-edge AV and content distribution solutions. Whether managed by store teams or centrally from head office, we can ensure seamless content control. We provide everything from cabling and WiFi to high-quality screens, strategically placed throughout your stores. Take it further with Apple Vision Pro for an immersive spatial computing experience. Boost customer engagement, drive targeted promotions, and streamline operations with effortless, centralised content management.

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We offer ePOS solutions for iOS, iPadOS and macOS, designed to enhance both sales associate and self-service checkout experiences. Our integrated training ensures your team is fully proficient in using the system and all device features. With Tap to Pay functionality, transactions are seamless and fully integrated into your existing setup. Our flexible solutions adapt to diverse customer needs, significantly reducing wait times while improving efficiency. Empower your staff with greater mobility, enhancing customer interactions and reducing labour costs.

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More to Apple with Jigsaw24

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As an Apple Authorised Enterprise Reseller and Apple Authorised Service Provider, we integrate Apple hardware seamlessly into retail environments. Supported by top-tier partners such as Jamf and Adobe, we deliver tailored solutions with comprehensive support and mobile flexibility. With over 30 years of expertise, we handle hardware, support and repairs, ensuring a unified experience across your team.

Apple expertise with tailored solutions
Extensive partner network for unique solutions
Comprehensive support beyond traditional ePOS
Mobile flexibility with multi-purpose device usage

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The essentials – all in hand

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Device management

Enable seamless device sharing with role-based provisioning, ideal for shift workers. Simplify sign-ons with single login access, boosting productivity. Easily reassign devices with remote wipes and role updates. Remotely manage multi-store deployments, ensuring security, efficiency, and full audit tracking.

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Security

We deliver enterprise-grade cybersecurity for retailers, protecting data and assets with endpoint security, identity protection, cloud security, and compliance management. Using MDM and zero-trust strategies, we help retailers stay secure, compliant, and resilient against evolving threats.

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Support

We offer flexible support for Apple devices, reducing IT burden and ensuring minimal downtime. Services include onsite engineers, technical assistance for in-house IT, and remote troubleshooting, providing seamless support for retail operations, peak periods, and large-scale deployments.

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