Unlock the Apple opportunity by partnering with us

In today's digital landscape, the rise of digital natives and the adoption of hybrid working models have revolutionised the IT services industry. Organisations across various sectors are embracing Apple technologies to empower their employees and enhance productivity. But, for Systems Integrators, Managed Service Providers, Value-added Resellers, and ISVs without dedicated Apple specialists, meeting the demands of customers in this dynamic environment can be challenging. That's where we come in…

By partnering with us, you can augment your own capabilities and confidently deliver top-notch Apple-centric services designed specifically for partners, without having to invest in extensive in-house expertise. Our deep understanding of Apple's ecosystem, combined with our expertise in system integration, managed services, and support, makes us the ideal collaborator. Whether it's assisting with hardware procurement, managing device deployment, providing technical support, or offering software solutions, we ensure that you can meet the diverse needs of your customers effectively and quickly.

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Our engagement model

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Partner portals

Our portals provide a streamlined method to quickly procure and deploy devices to your customers, ensuring efficient and timely service delivery. We also offer the option to onboard customers to a bespoke branded portal, complete with an agreed price list, enabling seamless procurement experiences tailored to specific requirements.

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Account management

We recognise the significance of a dedicated account manager, providing our IT partners with a reliable point of contact within our organisation. This ensures effective communication and collaboration when discussing key projects, cross-business initiatives, and allows us to acknowledge and realise the true potential of the partnership.

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Sales collaboration

We take a collaborative approach with our partners, empowering your internal sales teams to confidently engage in conversations with customers about Apple-based solutions. We offer our expertise and support wherever we can, and are happy to work collaboratively with you in customer meetings to ensure an impactful sales experience.

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Our Apple ecosystem credentials

As an Apple Authorised Enterprise Reseller, Apple Authorised Service Provider, and Apple Solution Expert for Education, and accredited by Jamf, Kandji, SentinelOne and more, we have deep expertise and a proven track record in delivering Apple solutions and services. Our knowledge of Apple's ecosystem, combined with our comprehensive range of offerings, positions us as a trusted partner for IT providers seeking to tap into the growing demand for Apple expertise. Combined with our history of working to deploy Apple on behalf of partners, we have extensive experience of delivering solutions direct to our own customers, so can help you get the most from Apple by blending value, user experience and real-world IT management experience – all resulting in high CSAT levels for your business.

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Our approach is bespoke to your and your customers’ requirements. We can deliver a full portfolio of solutions as a managed service, or you can feel free to pick and choose just the individual elements you need. Below is just a selection of the services we can provide to your customers. Please use the form at the bottom to get in touch to discuss the full range.

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Focus solution:
Partner support

Our packages provide comprehensive support to enable your team to focus on your core business while ensuring your clients receive exceptional Apple support. Regardless of the location or scaling requirements, we take care of day-to-day issues, allowing your team to provide strategic support and your customers to stay productive. With three tiers of support available, including Apple support, Apple and MDM support, and Apple and MDM enterprise support, we offer 24/7 Apple-accredited remote technical support with unlimited service desk contacts and a one-hour response time for high priority issues.

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Focus solution:
Partner maintenance

We offer a comprehensive solution for companies seeking to provide exceptional Apple user experiences. You can consolidate all hardware troubleshooting and repairs under a single contract, benefiting from a team of Apple experts at your disposal without the need for additional training. The service includes an aggregated contract, allowing you to allocate coverage among your customers, with the flexibility to add or remove devices as needed. It covers hardware troubleshooting, repairs or replacements, including parts and labour, with the convenience of device collection and shipping during repairs.

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Focus solution:
ITIL service desk

Partner with us to deliver Apple service desk capability for your clients. Our experienced team of 1st to 3rd line engineers, backed by ITIL governed practices, is ready to assist your customers through phone, email, or webchat, ensuring a swift resolution with a remarkable 94% first contact fix rate. Say goodbye to long wait times, as our average call wait time is just 1 minute and 3 seconds. Our in-house service desk utilises industry standard platforms such as ServiceNow and boast an Apple-verified CSAT score exceeding 95%, so you can rest assured customers are in good hands.

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Focus solution:
Apple consultancy and adoption

Partner with us to support you in consulting with your customers about Apple deployments. Our team is dedicated to delivering expert advice, guidance, and strategic recommendations on leveraging technology to align with business objectives. What sets us apart is our specialisation in integrating Apple devices into multi-platform estates, for example through Apple Adoption reviews. Drawing on our proven track record, we guarantee cutting-edge technology and an exceptional user experience, while ensuring compliance with CIS benchmarking and Cyber Essentials.

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Speak to our dedicated partner team

Our dedicated Partner team is happy to talk you through our full portfolio of services and solutions for IT partners. They have years of experience with some of the UK’s largest global systems integrators, managed service providers, resellers and software vendors, and can discuss your requirements and walk you through your options.

*We would like to send you information on our latest special offers as well as relevant news, articles and event invites. We’ll always treat your details with respect and the information you provide will only be used to better target the communications you receive. You can read our full Privacy Notice here. 

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