Delivering three-tier support to keep Clean Cut Media online and on deadline

Since being founded in 2011, Clean Cut Media have built up a client base including ATP World Tour, Emirates, Universal Music and Mercedes-Benz. Because they need to hit tight deadlines on a wide range of media projects, they can’t afford unplanned downtime, and they rely on our support team to provide screen-to-server-room support.

By Liz Sunter July 04, 2018

“We do a wide variety of work for clients from different industries,” Production Manager Anastasia Lambetsos told us. “Without working equipment, our company cannot function, and we can’t deliver the high quality, fast turnaround products that our clients expect. The level of support we receive from Jigsaw24 allows us to get advice and repairs immediately and efficiently.”

Keeping producers and editors cool under pressure

We provide Clean Cut with hardware and software support for nine workstations, and support for their DDP shared storage. While the manufacturer provides cover for basic hardware faults on the storage, our team provide additional workflow and infrastructure support, including out of hours cover.

"We chose Jigsaw24 because they have great availability, are reasonably priced and their support team are easy and approachable to talk to. ” Anastasia Lambetsos, Production Manager, Clean Cut Media

“From a production manager’s point of view, it’s great to have the DDP, because it gives us the flexibility to reschedule editors at the drop of a hat,” says Anastasia. “But it’s also key for our clients: they expect us to be able to deliver, and having well-oiled tech is such an essential part of that.”

Ensuring Clean Cut never shuts down

Our out of hours support has helped Clean Cut handle issues as quickly as possible, and we’ve been able to work as a go-between between Clean Cut and the manufacturer to resolve any big issues – for example, when two drives on the storage failed and took down the file system with them.

“Without Jigsaw24’s support, that would have meant a complete shutdown, which would have been a nightmare, but you helped us to avoid that,” said Anastasia. “Our editors and producers know that help is just a phone call away, so they don’t get overwhelmed if something isn’t working as it should, even when we’re working on multi-camera projects in 4K.”

Download the full case study here. To find out more about how our support team can help you, give us a call on 03332 409 306 or email broadcast@Jigsaw24.com.