Solutions & Services
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The customer came to Jigsaw24 needing a storage solution to meet their growing business needs. Our consultants advised them that Apple Xserve RAID and Extensis Portfolio would give their business the efficiency they needed by having digital asset management. With a searchable database to overcome the original problems with lost or dispersed files, and a backup system in place, they now have the reliability they need.
What they needed?
Our customer is an increasingly successful independently-owned publisher, whose computing infrastructure needed to match the growing business. The company is a specialist in photo-realistic art and creating books that are attractive to their readers. The customer came to us looking for a storage solution. A structured filing system had already been put in place, but even with the best efforts of their technicians, this was easily broken. They felt that they could improve efficiency in centralising their file storage on a server-based RAID with secure shared access. The business anticipated further growth so a solution that allowed expansion was needed.
Searchable images and files using DAM
After considering the problem, our consultants recommended Digital Asset Management. By using a searchable database of images and files, the customer could make best use of their investment in storage hardware. Extensis Portfolio was identified as the most cost-effective solution to meet the company’s workflow needs. In the early stage of consultation, Extensis spoke directly with the customer and ran a demonstration so that the benefits of DAM could be seen. From this, they were convinced that the gains of the Extensis solution would far outweigh the investment in new equipment.
3.5TB of server storage in an Apple Xserve RAID was identified as the most suited to providing standard central file storage for the business, as well as for hosting the Extensis Portfolio application. To complement the storage and asset management equipment, a tape library with capacity to backup between 15 and 30 terabytes of files was obtained. Backup software was included to automate and manage the backup of all their files.
Installation without disruption
We did some preliminary work to minimise disruption to the customer. The server was built and OS X Server software was configured ready for the Portfolio installation. A RAID1 (mirrored disks) configuration was chosen to provide good performance and minimal risk of data loss.
The new technology was to be installed alongside existing network equipment in the customer’s rack, which required the addition of rack-mounted power supplies to cover the server in the event of power outage. Extensis Portfolio was installed and the server was configured for file sharing. The backup software was installed and configured with scripts and a schedule. To ensure that the customer was able to get the most from the new installation, the technical staff received training.
Improved efficiency and availability
As a result of the installation, our customer has experienced greater efficiency to their workflow. All of their initial requirements were met and the backup system ensures maximum up-time and availability of computer systems. The use of DAM means that the previous loss or dispersal of files has now been removed.
According to Paul Scott, our systems installation and service engineer, “As well as higher performance when reading files, a RAID1 configuration was selected for its superior reliability. For example, built from hard drives with an estimated life expectancy of four years, a two-disk RAID1 setup might statistically be expected to suffer total failure only once in every 800 years.”