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Delivering excellence through Apple Professional Services

Ana Perez

Here at Jigsaw24, we know that to take enterprises through the transformative journey of building an Apple ecosystem, understanding best practices for deploying and managing these devices is fundamental to success.

Our Professional Services team is always expanding and deepening their knowledge of Apple when creating solutions to our customers’ environment challenges. We have the unique opportunity to enrol our engineers and consultants through mentoring and workshops with Apple’s own EMEIA Professional Services team, something that is only possible as an authorised Apple channel partner.

The team go through a series of workshops culminating in shadowing and reverse shadowing delivery of the Apple Readiness Review (ARR), a deep dive discovery of how Apple technology is implemented across an enterprise organisation and how to bring it up to the best practices set by Apple themselves. The accreditation for the consultant is complete once they have successfully passed the final reverse shadow of delivering an Apple Readiness Review for a customer.

Jigsaw24 is the first authorised partner in EMEIA to have a consultant be fully accredited with Apple Professional Services, solidifying our commitment to helping Mac in Business grow. “This accreditation underlines our Professional Services team’s expertise and profound understanding of the Apple ecosystem, with our consultants accredited from Apple to deliver consultancy at the same level as Apple’s own Professional Services Consultants,” explains Jack Hollister, our Technical Lead for Workplace Solutions. “With our first consultant fully accredited, and the rest of our Professional Services Consultants in progress to complete the pathway, we look to ensure all of our consultants and engineers are mentored by Apple to ensure we are always at the front of the industry when creating solutions for our customers.”

 

So how does this benefit our customers?

“Apple is growing at an exponential rate within enterprise, and we are always pushing forward to help customers create a successful Apple ecosystem and great user experience within their organisations,” says Jack. “Accreditations like this help give customers the confidence that when they are working with Jigsaw24, they are dealing with industry experts on Apple and its surrounding technologies.”

Part of this is our Readiness Review, working with customers to identify, advise and build a plan for implementing Apple technology across a business. Providing best practice guidance with stakeholder workshops from administrators, end users, internal sponsors and policy leaders to capture exactly what is needed to create and integrate a frictionless Apple ecosystem into an organisation. Our consultants can roadmap the path to remediation by not only advising on this but implementing the output recommendations, with Jigsaw24 Managed Services supporting customers in-life with Apple, extending from an organisation’s existing support framework.

Interested in integrating Apple products into your business? Get in touch with the team by calling 03332 409 321 or emailing solutions@Jigsaw24.com. For the latest news, follow us on LinkedIn and Twitter. Alternatively, drop your details into the form below and one of the team will be in touch.

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