Our culture
Our values help us deliver great customer service every single time with passion, positivity and personality.
Our culture
Our values help us deliver great customer service every single time with passion, positivity and personality.
"Since day one, Jigsaw24 has always embodied the core values of respect and positivity. We want everyone to love working or dealing with us."
John Hughes, COO
A place for everyone
As a business, we never stand still. Neither do our staff. In fact, we encourage them to follow their own path and help us improve how we all work.
From our office decor to the flexible benefits we give our employees, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and make sure everyone stays on board.
Our ethics
It’s simple, really. We’ll never put profit ahead of our responsibilities, and we’ll always provide the same personalised service our customers love – no matter how big we grow.
Ever since we started trading, our culture has been based on delivering great customer services and providing solutions based on technical excellence.
That said, we’re open to change and new ideas. Reducing our impact on the environment and taking care of our staff will always be in our minds as we continue to develop and expand. It’s why we’re conservative with our economics, but liberal with our attitudes.
Big hearted
Our team mean everything to us, so we put them first. We respect each person as an individual to create an inclusive, supportive atmosphere that feels like a family.
We celebrate the successes of our colleagues, both within the company and outside it, while sharing our knowledge to help others grow as people. And when something goes wrong, we work together as a team to put it right quickly.
What we really care about
The environment
We’re keenly aware that the industry needs to act fast to reduce its impact on the environment and keep our planet safe. That’s why, alongside working with our supply chain partners to reach carbon net zero, we’re alert to every opportunity to take action and make an impact on our environmental footprint, and we put pressure on our partners to do the same. Lately, we've been focusing on initiatives to make our commute greener, including subsidising public transport, a cycle to work scheme, a salary sacrifice scheme for electric vehicles and more.
Inclusion and diversity
We want to make our workplace and business as welcoming as possible to everyone, going further than acceptance to actually celebrate the differences that make our team stronger. Part of that means improving our hiring processes to root out unconscious bias, and ensuring we build a culture where people feel they suggest improvements. We’re working with Disability Confident, the Tech Talent Charter and Nottingham Trent University to make sure all aspects of our business are accessible.
Health and wellbeing
We want all our team to feel safe and supported when they’re suffering from poor physical and mental health. From working with occupational health to training Mental Health First Aiders, we want to make sure everyone gets the help they need. But we know this needs to work at every level of the company – we want our managers to feel confident supporting their teams while safeguarding their own wellbeing. We’re working with MHFA England and the Thriving at Work framework to deliver initiatives at every level.
Charities and community
Over the years, individual team members have driven our charitable donations. While we want to make sure people still promote causes they feel personally connected to, we want to formalise our giving so that it’s clearer how and when individuals can access support for their cause. We also want to develop our community connections through volunteer work, local initiatives, partnerships with other .firms and more Our staff raised over £3000 for individual causes, and we have £50,000 earmarked to support charity projects in 2021/22.
