Apple announce 2012 MacBook Airs may contain faulty flash drives

A quick warning from our technical department: Apple has determined that certain 64GB and 128GB flash storage drives used in the previous generation of MacBook Air systems may fail. Luckily, we can replace affected drives free of charge.

How do I know if my MacBook Air is affected?

If you bought your MacBook Air between June 2012 and June 2013, your drive could be affected. To find out for sure, simply head over to the Mac App Store, click on Updates and download the MacBook Air Firmware Storage Update 1.1 that you see there. Once installed, the update will automatically test your flash drive and tell you whether it’s one of the faulty units.

I’m hit! What do I do?

If your flash drive is one of the unlucky ones, we (and Apple) recommend backing up all of your content immediately, and continuing to do so regularly until you get your replacement drive. If you’ve never backed up your Mac before (shame on you!) then you can follow our step-by-step guide here. You should hold off on loading up any new applications or installing updates to OS X until your MacBook Air has had its drive replaced.

Next, get in touch with our team on 03332 409 227 or at to arrange to have your computer collected and repaired. This repair will be free, even if your MacBook Air isn’t under warranty.

I think I’ve paid someone to fix this already…

If you think you’ve paid for work to be done on your MacBook Air due to this fault, you can contact Apple for a refund (click ‘Non-technical questions’ and then ‘Refund request’).

Want to get in touch with our repairs team? Call 03332 409 227 or email For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook


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