Free webinar: Meet the man behind NewTek TriCaster

Free webinar: Meet the man behind NewTek TriCaster

Traditional switchers have been doing their thing for live production for about as long as colour TV has been around, but in the past few years NewTek’s TriCaster series have made them about as obsolete as test cricket on terrestrial. Now, to explain why they’re the future, NewTek CTO and real-life doctor Andrew Cross is presenting a free webinar.

What’s it about? A live discussion/product demo to learn how TriCaster is changing traditional production, cutting costs, reducing production time and delivering more content to more viewing platforms.

When is it and how do I sign up? Wednesday 12th December, 8.00pm GMT. Fill in your details to register for the free webinar here.

What’s a TriCaster? NewTek TriCaster live production system allows you to take inputs from cameras and screens, mix them in realtime, add graphics, titles and even realtime chromakeyed backdrops, then stream the results online, to an AV display at a live event or just save it to internal memory.

For more info on live production solutions, check out our comprehensive NewTek TriCaster shop. You can also give us a call on 03332 409 306, email or follow @Jigsaw24Video on Twitter and ‘Like’ us on Facebook for all the latest video and production news.

Case study: Comprehensive Mac support contracts at the AA

Case study: Comprehensive Mac support contracts at the AA

When the AA were looking for comprehensive Mac support for their office in Basingstoke, they came to us. We put together tailor-made support contracts for both their Mac hardware and Adobe publishing software to help minimise IT downtime.

The AA

Ian Little, the Digital Product and System Manager of the AA’s media wing, first called us in 2011, looking to improve the level of IT support they were receiving at the time. Ian spoke with Brett Luczko about the kinds of services we offer, and he suggested the AA would benefit from a tailored contract covering repairs and technical support. Our Head of Service Delivery for IT Services, Martin Stinchcombe, then arranged a time to visit the AA for a more in-depth chat about support package options, and find out exactly which elements they would need.

Maintaining a large Mac estate

Macs at the AA

Having worked with a previous company for some time, Ian understandably had a few concerns about moving the AA’s Mac support services. “Initially, we were a bit nervous,” he said. “The existing provider had been maintaining our large estate of around 100 Macs, and we needed to make sure the transition would be as smooth as possible.”

Martin suggested a contract that would cover them for remote support of their Mac hardware, Mac OS X software and Adobe software deployment. The remote support would mean our tech team could log on to the AA’s systems remotely to make diagnosing problems more straightforward. For more hands-on support, the package also included one day’s onsite support from one of our IT specialists per week, where any specific issues could be resolved in person.

Since making the switch, the AA have received an improved service with a guaranteed one hour response time from their dedicated email contact, and four or eight hour break-fix times on all hardware. Crucially, they’ve also made a saving against their support budget, which has been a real boost for them in the current economic climate.

Software licensing and Mac hardware

After being impressed with the level of support they received from Jigsaw24, the AA have now become a loyal customer, and come to us for a range of hardware and software, including the latest Mac machines and Adobe software. We recently worked with them to roll out a large deployment of Adobe’s Master Collection and Design Standard software through Adobe Volume Licensing. They’re also covered for free updates to any new versions of the software with Adobe Upgrade Plan, giving them more predictable budgeting.

“Working with Jigsaw24 has been a great experience. They made the whole transition process stress-free and, since we’ve had our support contracts, I’ve had peace of mind knowing the business has engineers that are just a phone call or email away.”Ian Little,
Digital Product and System Manager, AA Media.

Want to know more about our support services? Give us a call on 03332 409 306 or email to find out more. To keep up with all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook

What do you want from Adobe Creative Cloud for teams?

What do you want from Adobe Creative Cloud for teams?

With Adobe Creative Cloud for teams here, we want you to get in touch to let us know what are your wildest dreams and rabid demands for the cloud-based service? Are you expecting improved collaboration and access to updates, or do you really just want a tool that will telepathically understand exactly what your client wants and automatically translate it into sparkly design work while you eat biscuits? There are no prizes for your suggestions, but get in touch for a chance to vent your spleen!

What we can’t wait to see in Creative Cloud for teams…

Considering we work in Photoshop, InDesign, Illustrator, Premiere Pro and After Effects CS6 (among others) day in, day out, some of the features sound like the best thing for businesses and creative teams like ours since sliced Photoshop images. We really like the idea of staying current with the most up-to-date creative products as soon as they’re out, as well as any incremental updates and features. As the name suggests, it will also let us take advantage of the cloud to store, access and share files with internal and external teams easily, maintaining the creative workflow.

Some of the other great benefits include:

– Immediate access to new apps and features.

– A subscription model providing predictability and flexibility.

– Cloud storage to access your files from any Internet-connected computer or device.

– Collaboration with internal and external teams with shared online workspaces.

– Content delivery to virtually all devices, such as the iPad, without writing code or relying on developers with Adobe Digital Publishing Suite (Single Edition).

– Business-ready website deployment with Adobe Business Catalyst.

– Answers to all your technical questions with Adobe expert support.

Here’s the full list of apps and services Creative Cloud for teams will give you access to:

Photoshop Extended Photoshop Extended
Photoshop Lightroom Photoshop Lightroom
Illustrator Illustrator
InDesign InDesign
Adobe Muse Adobe Muse
Acrobat XI Pro Acrobat XI Pro
Flash Professional Flash Professional
Flash Builder Flash Builder
Dreamweaver Dreamweaver
Edge Tools & Services Edge Tools & Services
Fireworks Fireworks
Adobe Premiere Pro Adobe Premiere Pro
After Effects After Effects
Adobe Audition Adobe Audition
SpeedGrade SpeedGrade
Adobe Prelude Adobe Prelude
Encore Encore
Bridge Bridge
Media Encoder Media Encoder
Device and PC sync
Cloud storage
Business Catalyst Business Catalyst
Story Plus Story Plus
Digital Publishing Suite, Single Edition Digital Publishing Suite, Single Edition

Want to find out more?

For more info, call with your thoughts on Adobe Creative Cloud for teams on 03332 409 306 or email Check out our dedicated Adobe Creative Cloud for teams page here or click on the image below.

For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.


How do I use the Content-Aware tools in Adobe Photoshop?

If you need to start manipulating elements of your images in Adobe Photoshop, take a look at this video first. In it, design supremo Tom takes the latest incarnation of Photoshop for a spin, and puts the Content-Aware tools through their paces, specifically the Content-Aware Patch, Move and Extend features.

How do I publish InDesign projects for mobile devices?

Looking to get your Adobe InDesign layouts optimised for iPad and other mobile devices? James, a multimedia designer from Jigsaw24 gave us a quick tutorial on using some of the new features like Overlay Creator and Folio Builder in Adobe Creative Suite for digital publishing – particularly useful for those up/downloading to tablet devices.

How do I optimise my Adobe InDesign layouts for different screen sizes?

Multimedia designer Tom shows us how Adobe CS6’s Liquid Layout allows for scaling of projects between different screen sizes. As more and more devices in various sizes appear on the market, so it becomes more important to be able to scale your work to fit and adapt. Liquid Layout eliminates the need for creating different versions for Apple/Android devices or for putting up with unsightly black lines around the edge of pages.