Video: How to create a financially sustainable 1:1 iPad deployment

Video: How to create a financially sustainable 1:1 iPad deployment

In this video, we discuss how you can get the most out of your school’s 1:1 iPad deployment, with teaching and learning benefits that go way beyond the lifetime of a single device – all while keeping costs to a minimum and ensuring it’s sustainable from the very start!

For more information on creating a financially sustainable 1:1 iPad deployment, get in touch with the team on 03332 409 290 or email For all the latest news, follow @Jigsaw24Edu on Twitter, or ‘Like’ us on Facebook.

iPhone, Apple Watch and Apple TV news from the Apple Event 2017

iPhone, Apple Watch and Apple TV news from the Apple Event 2017

It’s been another bumper crop of announcements at the 2017 Apple Event. This year, the shiny new Steve Jobs Theater within the new Apple Park in Cupertino became the venue for what is now Apple’s traditional annual iPhone extravaganza. 

Unveilings included an expansion of their smartphone lineup with the iPhone 8 and 8 Plus, and updates to Apple Watch and Apple TV. A breathless morning/evening of unveilings then – here are the highlights…

iPhone 8 and 8 Plus

If you’re a huge fan of the current iPhone design and home button thank-you-very-much, you’ll be pleased to hear that Apple have launched a new tier of smartphone. The iPhone 8 and iPhone 8 Plus keep a similar form factor to the previous iPhone 7 and 7 Plus, but brings an all new glass casing which allows wireless charging, as well as an improved display, while adding increased water and dust resistance. A new A11 Bionic chip mean it’s faster than its predecessor, and sports Bluetooth 5.0, which gives up to 2x the speed of Bluetooth 4.2 and up to 4x the range of Bluetooth 4.2.



iOS 11

Whatever new features are announced in an iOS update, talk invariably turns to what new emoji are available, so let’s start there. iOS 11 comes with a new type of 3D animated emoji called Animoji, which can be created from face scans to reflect facial expressions in a whole host of animated characters including a monkey, robot, cat, dog, unicorn, smiley poo (we think this one’s going to get a lot of use) and others.

iOS 11 also integrates more advanced systems for iPhone’s camera, including augmented reality and the ability to combine images from multiple cameras. A new version of Apple’s Portrait mode with advanced lighting simulation also creates DSLR-like effects such as bokeh or shallow depth of focus.

Apple Watch Series 3

If you’ve been holding out on getting an Apple Watch, now’s the time to upgrade your wristwear. The new version of Apple’s smartwatch includes 4G connectivity so you don’t have to be paired with your iPhone to get those deathly important email updates and calls while out on your evening run. The Apple Watch Series 3 has a 70% faster processor than the previous version, 50% more power-efficient, and comes with a new barometric altimeter that assists with tracking activity, flights climbed and outdoor workouts, including elevation gain. There’s also a Series 3 version without the 4G connectivity.

Apple TV 4K

With 4K getting more widespread than ever, it was only a matter of time before Apple TV got onboard. The new version of their streaming box is capable of streaming 4K content, so you can appreciate films, TV and games in beautifully high resolution. It also supports HDR (High Dynamic Range) and HEVC Dolby Vision for superior colour, improved hardware with the Siri Remote, HDMI 2.0 for 4K support and Gigabit Ethernet, and faster performance and graphics due to dramatically faster A10X Fusion processor. You also get improved Bluetooth 5.0, plus the ability to pair two devices to Apple TV, and support for Apple AirPlay 2 for multiple speakers in multi-room locations.

Want to know more about any of the new Apple releases? Give us a call on 03332 409 306 or email For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook

Check out our new Creative Kit Configurator

Check out our new Creative Kit Configurator

Forking out for new kit for your creative team can often throw up a purchasing dilemma – go for the cheaper upfront costs, or plump for the very best kit that may give better value in the long run?

Using our Creative Kit Configurator, you can pick a setup that’s ideal for the needs of your end users, from powerful Mac workstations to essentials like desktop storage and Wacom graphics tablets, as well as warranties, to help you better manage your budget. Watch our video, then give it a go at the link below!


– Try our Creative Kit Configurator now!

Want to know more about the best solutions for design? Give us a call on 03332 409 306 or email For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook. 

Jigsaw24, root6 and The Picture Exchange announce strategic partnership

Jigsaw24, root6 and The Picture Exchange announce strategic partnership

The UK’s two leading broadcast production and post-production solution providers have today announced that they have agreed to form a strategic partnership.

As two of the top players in the broadcast, production and post-production world over the past 20 years Jigsaw24/root6 and The Picture Exchange will combine to provide clients in Wales and the South West with unrivalled access to local technical expertise as well as extensive customer support and expanded product offerings from Jigsaw24/root6 (the largest, most experienced production and post-production services and solutions provider in Europe).

– This is a great opportunity for both companies and will enable them to combine forces in Wales and the South West to bring even more insanely great solutions to their customers through:

– Providing local, on the ground, technical expertise combined with support from Europe’s largest post-production technical support operation.

– Creating an organisation that is connected throughout the marketplace, to offer the widest range of products, services and solutions.

– Offering customers access to enhanced services and technical solutions with insanely great customer service.

– Enabling customers access to the market leading, next generation workflow automation and transcoding software, ContentAgent, developed in house by Jigsaw24/root6.

“We are very pleased that we have agreed to work in partnership with The Picture Exchange and look forward to working closely with Mike and Steve and the team in Wales and the South West of England. For Jigsaw24/root6 this is a natural fit which completes our geographical offering for the UK and gives both companies’ customers a much stronger service and product offering with local support.” Rupert Watson, Sales Director, root6, for Jigsaw24/root6.

According to The Picture Exchange Directors, Steve Ridge and Mike Fitchie: “Jigsaw24/root6 are the major player in the UK creative technology market and we are delighted that we can work together to give the customer base in Wales and the South West a truly great service and access to the extensive products and services that Jigsaw24/root6 have in their portfolio: it’s exciting times ahead”.

To find out more about Jigsaw24/root6 visit and, and for The Picture Exchange, visit If you have any questions, please contact Rupert Watson at


About Jigsaw24/root6

Jigsaw24 are the most magical IT company, providing an insanely great experience for more than 30,000 businesses, major organisations, education establishments, professionals and prosumers over the last 25 years. Our team includes some of the best Apple systems architects and integration specialists in the UK, and we pride ourselves on being passionate, open, innovative, creative and very different from your usual IT solutions provider.

root6 is a highly-experienced supplier of technology to the UK broadcast, film, post-production and media communities with a high level of technical competence and practical experience, many of the team have had proper jobs in post-production and understand the priorities and processes. root6 provides a range of services from workflow design and systems integration to training and technical support.

ROOT6 Technology, the product development arm of the company, develops innovative workflow productivity solutions including the extremely popular file-based workflow management and automation platform, ContentAgent.

About The Picture Exchange

The Picture Exchange is the number one provider of technology solutions to the broadcast, TV and film industry in Wales and the South West, with over 15 years’ experience providing a high level of technical competence with local, on the ground support to its customers.

Free premium plug-ins when you buy Pro Tools before the end of June

Free premium plug-ins when you buy Pro Tools before the end of June

Along with the upcoming release of Avid Pro Tools 12.8, we’re also excited to announce a new promotion. From now until 30th June, when you buy or subscribe to Pro Tools, you can claim a full licence of a Pro Series or other Tier 2 plug-in absolutely free!

So as well as the audio recording and precision editing tools to create your most professional-sounding mixes in Pro Tools, you can now take your mixes even further with Avid’s premium plug-ins, without having to fork out extra. Bring powerful mastering tools to your workflow with Pro Limiter or Pro Multi-band Dynamics, give your mix unmatched depth with Reverb One, and create beautifully detailed mixes with other premium Tier 2 plug-ins.

The full list of Tier 2 plug-ins available includes: Classic Compressors Bundle; Focusrite d2/d3; Impact; JOEMEEK Bundle; Moogerfooger Bundle; Pro Limiter; Pro Multiband Dynamics; Pro Subharmonic; Pultec Bundle; Reel Tape Suite; Reverb One; Smack!, and Sound Replacer.

Any new Pro Tools perpetual licence activations or new Pro Tools annual subscriptions are eligible for the offer, although educational and institution perpetual licences and subscriptions, and Pro Tools | HD perpeutial licences and subscriptions are not available for the offer. This promotion is automatically fulfilled electronically by Avid through your Avid Account.

You’ve only got till 30th June to take advantage of this great offer though, so act now and get a free perpetual licence of any Tier 2 plug-in of your choice when you buy or subscribe to Pro Tools.

Want to know more about Avid Pro Tools? Want to know more? Give us a call on 03332 409 306 or email For all the latest news, follow @Jigsaw24Audio on Twitter or ‘Like’ us on Facebook.

How to sort your Apple support strategy

How to sort your Apple support strategy

Last month, we looked at how to build an agile, multi-speed IT strategy based on Apple. And while implementing Apple devices into your business is great, introducing new tech and a mixed platform environment to IT teams who may traditionally only be familiar with PCs often calls for a little extra tech support. Luckily, we can provide comprehensive Apple support strategy for business, as we did with Hachette UK. 

The publishing group originally wanted to consolidate their existing Mac support contracts into one single support agreement that covered both day to day support and project-based work, including helping them transfer five offices to a new, central premises. “As a shared IT function, we’re always looking to improve support for all our end users, so in line with our consolidation into a single office, we decided to consolidate our Mac support as well,” explained Hachette UK’s Director of IT Support, Andy Cobb.

Onsite support at Hachette UK

We now provide a comprehensive support and repair service for Hachette UK, including onsite engineers to handle the Apple side of their service desk, phone and email support in case of escalations, installation and configuration of new machines, deployment to desk and more. This results in more comprehensive, better value support for Hachette’s Mac users, from onsite engineers embedded in the Hachette team. Our team of engineers are all familiar with the Hachette environment, providing a single point of contact for Hachette’s team, with additional resource available at peak times, and are available for staff cover and at times of high workload. Hachette now receive better second and third line support for Hachette’s team, with a managed repairs service for faulty units as well as strategic advice for key projects.

“The key thing for us was the depth of knowledge that Jigsaw24 showed,” said Andy. “We were impressed by the calibre of people who were involved in the [tender] process and their responses, and they already looked after customers who were in a similar position to us. The final thing that was particularly convincing was that the onsite personnel would be part of our team but also enjoy being part of the Jigsaw24 team, and the advantages that gave them in terms of technical expertise to support our users.”

Find out more about how we helped Hachette UK with their Apple support in the video below…

Comprehensive support at News UK

In addition to Hachette UK, we’ve provided Apple support for a large number of businesses over the years. At News UK, we supported over 1000 Macs and 500 iPad devices, as well as helping develop proof of concept schemes for initiatives such as desktop virtualisation and mobile device management. We provided 24-hour onsite and remote support, responding to any Mac query in under ten minutes. News UK received responsive, reliable support for all their technical queries, and were able to continue refining their workflow and incorporating new technologies without overtaxing their technical resources.

Book an Apple Support Strategy Workshop

If you’re currently reviewing and updating your IT strategy, and it includes Apple, talk to us about an Apple Support Strategy Workshop. You can book a meeting with our Chief Technology Officer to focus on your Apple strategy and how to support it, resulting in a bespoke proposal on areas to support your organisation’s growth and goals.

Our Apple Support Strategy Workshops include a discussion of your Apple experience to date, and best practice in Apple deployment and management. We’ll look at:

– Your current Apple estate.

– Your current in-house support employees and their capabilities.

– Your existing management tools.

– Your existing SLA/escalation processes.

– Any gaps in your support (ie not all devices in a management tool for remote access, or too many new starter config builds).

– Your intentions over the next period of Apple growth within the business; core business initiatives of that growth period (whether large-scale refreshes etc); and much more.

Want to find out more about our Apple support services, and booking an Apple Support Strategy Workshop? Give us a call on 03332 409 365 or email For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

Win a Wacom Intuos Pro by sharing productivity tips and pics

Win a Wacom Intuos Pro by sharing productivity tips and pics

Calling all design teams and creative studios! Would you like to win a Wacom Intuos Pro? Just share your best creativity or productivity tip with us by emailing or getting in touch on social media to be in with a chance of winning our design team’s graphics tablet of choice. 

To celebrate our 25th birthday this year, we’re looking back at the last quarter century of creative work, and where it’s heading. We want to hear from you guys about your own creative workflow and how you stay as productive as possible.

How to enter

For your chance to get your hands on a free Wacom Intuos Pro, let us know your top creativity and productivity tips with us on Twitter and Facebook with hashtag #Y25Wacom, or email, or send a picture of the creative team working away that captures what a day in the life of your studio looks like. Your tips could include anything from advice on the tech you use to stay productive (your most used Wacom, Adobe or Apple shortcuts, for example), to an insight into how your team stays creative – we want to see how your team work, and the more interesting the better, so feel free to get creative!

The competition ends on Friday 30th June, so get thinking and snapping, and get your entries in sharpish if you want to be in with a chance of winning!

Terms and conditions

– The prize is 1x Wacom Intuos Pro Creative Pen Tablet Medium (2017). There is one tablet available to be won.

– The competition closes at 11.59pm on Friday 30th June 2017. Any entries received after the closing date will unfortunately not be considered.

– The competition winner will be chosen by our judging panel on Monday 3rd July 2017.

– The winner will be informed via the platform through which they entered (Twitter or Facebook) on that day, and delivery of prize will be arranged.

– By submitting your tip and photo, you agree to Jigsaw24 possibly using your entry (including text, photo, entrant name and company name) in future marketing, including online, print, email and social media collateral.

– Entrants must be based in the United Kingdom.

– The competition is not open to any employee of Jigsaw24 (nice try though, guys…).

So best of luck, everyone, we’re looking forward to seeing your best tips and pics!

Want to know more? Give us a call on 03332 409 306 or email For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

How to build an agile, multi-speed IT strategy (with no stress!)

How to build an agile, multi-speed IT strategy (with no stress!)

In this digital age, new technology underpins everything, and is used to create new business models and make customer experiences deeper and more rewarding. So to stay agile and respond quickly to opportunities, businesses need to develop the right technology and IT strategy – and Apple should be a big part of your thinking… 

Of course, constantly trying to keep up with the speed of digital and do it as quickly as possible to create value and hit business goals can put a huge strain on any company’s tech platforms, not to mention giving you a headache. According to research by Info-Tech, 47% of business leaders feel that business goals are unsupported by IT, and if IT can’t support projects that directly benefit the business, it can be seen to be an expenditure with little value.

Effective IT strategies help bring IT in line with your business, however, Info-Tech also report that 92% of IT departments surveyed claimed their IT strategies were less than adequate, with many being seen as “too technical” in wording and content, and not focusing on people or processes. A clear strategy that marries IT up with business needs and objectives, based on in-depth understanding of the business environment, current state of IT, drivers and constraints will help thrust IT into a leadership role.

The need for ‘multi-speed’

We hear the word ‘agile’ bandied around a lot when it comes to developing an IT strategy, but what exactly does it mean? Business strategies need to be flexible and respond to changes in the market, with the ability to change direction and create new opportunities, and it’s the same with IT strategy, with the technology needing to be able to support regular changes of the business’s overall strategy.

While speed and agility are key factors in responding to innovation and disruption, older everyday IT systems within businesses are often not up to that quick tempo and need more care. Shifting operating models sit somewhere in between in terms of the pace of change required. Which is where a more contemporary ‘multi-speed’ approach to IT strategy is required.

Accenture Strategy recently surveyed more than 900 executives on the need for, and ability to deliver, multi-speed IT, and while there was broad agreement on the need, opinions on ability vary greatly. 88% of executives believe that the IT organisation needs to broaden its scope and keep pace with the evolving needs of the business; 70% of executives believed they or their IT organisation could operate and simultaneously support multiple business objectives, or ‘multi-speed IT'; 81% of executives stated that most IT organisations do not know how to operate effectively while supporting multiple objectives at the same time.

So what to do? A few steps for CIOs who want to go multi-speed could include: Firstly, and most importantly, recognising the business needs for multi-speed IT and understanding the current operating model needs to change, then employing new agile methods and governance to support those new ways of operating. You’ll then need to have a rethink of your current infrastructure to accommodate any new tech, and then finally take a good look at your strategy to ascertain where new skills might be needed to support your agile, multi-speed IT strategy.

Introducing Apple

If you are looking at implementing a new agile, innovative, multi-speed IT strategy, Apple is likely going to be a part of that. Apple tech is now a firm fixture in business environments, often as part of a mixed platform setup, but when factoring it into IT strategy, there are still some perceptions that it can be an expensive investment, although the return on investment is actually far greater than cheaper PC counterparts.

During their own internal Apple rollout, when PC giants IBM introduced Apple to their organisation, they did conclude that computers cost around 21% more than similar PC models, but also found that they had a 47% higher residual value, and that they were saving $535 in ongoing costs for every Mac they deployed. Even without taking into account the support savings, the low software costs and high residual value that are part and parcel of owning a Mac pretty much cancel out that extra initial outlay. And in terms of support, they found that a dedicated Mac helpdesk had 98% first time issue resolution with 84% customer satisfaction, compared to 53% for their Windows helpdesk.

Supporting your IT

Bringing in a raft of new Apple devices to a business who are traditionally PC-based can often have a strain on your IT team though. They may only be used to the tools and resources to manage PCs, aren’t set up to manage Macs, and may not be prepared for the regular update/release cycle Apple have, which is different to the core PC fleet. So a little tech support help is often a good idea.

For example, when Hachette UK wanted to consolidate their existing Mac support contracts into one single support agreement that covered both day to day support and project-based work, including helping them transfer five offices to a new, central premises, they came to us to help. We now provide a comprehensive support and repair service for Hachette UK, including onsite engineers to handle the Apple side of their service desk, phone and email support in case of escalations, installation and configuration of new machines, deployment to desk and more.

They now receive more comprehensive, better value support for their Mac users, from onsite engineers embedded in the Hachette team. They have a team of engineers familiar with the Hachette environment available for cover and
times of high workload, a single point of contact for all their team, with additional resource available at peak times, better second and third line support, a managed repairs service for faulty units, as well as strategic advice for key projects. Read the full case study on our work with Hachette UK here.

How we can help

If you’re considering reviewing, updating or building your IT strategy over the next five years, and want a clear roadmap for your Apple estate, we can help. Our team have been supporting mixed environments for 25 years, and provide nationwide support coverage for some of the UK’s biggest creative companies, often working with their existing Windows-centric systems integrators to ensure Mac and PC users can enjoy equality of service. We can even provide fully outsourced IT options to take the pressure of supporting Apple environments off your own team.

Rather than delaying support while you retrain existing staff or taking on the additional overheads that come with a new hire, many companies choose to outsource their Apple support to a third party specialist. And instead of bringing everything in house, we’re now seeing central IT teams acting as hubs for ‘multisourced’ IT services – where every service is delivered by a specialist provider, all of whom report to the same team within your organisation. That internal team then manage these different specialists in order to deliver as-and- when access to services for end users.

While this might sound intimidating, managing specialists is often a far more efficient use of your team’s time than attempting to deliver services or support themselves when they aren’t fully conversant in the technology that needs to be supported. In this whitepaper, we’ll be looking at the changing face of IT service provision, what you need to consider when choosing an outsource partner, and how this can affect your IT budget.

Not only will outsourcing take the hassle out of managing and supporting your tech, but it can seriously save you money too. We offer three varying levels of outsourced support whether you need to cover a company-wide deployment, or a few staff members insisting on using Mac, including a full time Apple engineer working as part of your team, an onsite helpdesk or your own tech bar.

If you’d like to find out more about laying out your IT strategy, implementing Apple and outsourcing your IT, give us a call on 03332 409 365 or email For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

NAB 2017: Dolby announce new Atmos Production Suite and Mastering Suite

NAB 2017: Dolby announce new Atmos Production Suite and Mastering Suite

After Avid’s announcement that the forthcoming release of Pro Tools HD will offer native Dolby Atmos mixing, there was more Dolby news brewing at NAB 2017, with the release of two new software bundles – the Dolby Atmos Production Suite and Dolby Atmos Mastering Suite.

Although theatrical Atmos will still require a Dolby hardware rendering and mastering unit (RMU) in a Dolby-approved room for deliverables, the new Dolby software packages will allow deliverables for domestic use, letting audio professionals create, mix, master, and edit high quality Dolby Atmos content for Blu-ray, digital delivery, gaming and virtual reality. It also appears they have bumped up the the bed tracks to 9.1. Here’s the lowdown from Dolby:

Dolby Atmos Mastering Suite

– Create, edit, mix, and master high quality Dolby Atmos content for Blu-ray and digital delivery.

– Enable Dolby Atmos workflows in editorial and premix rooms with the Dolby Atmos Production Suite.

– End-to-end content production for linear cinematic and virtual-augmented-mixed reality applications.

– Quality control (QC) of Dolby Atmos master files.


– One seat of Dolby Atmos HT-RMU Rendering and Mastering Software for Windows.

– Three copies of the Dolby Atmos Production Suite for Mac.

– Dolby Atmos Conversion Tool.


Dolby Atmos Production Suite

– Allows monitoring of content on your Mac without the need for additional hardware.

– Provides editorial and premix functionality for film and TV content, along with a complete end-to-end workflow for VR content.

– Enables playback and QC of any Dolby Atmos master file type, greatly simplifying QC workflows for high value content.


– Dolby Atmos Renderer application for Mac.

– Dolby Atmos Panner plug-in for Pro Tools.

– Dolby Atmos Panner plug-ins for VR for Pro Tools.

– Dolby Atmos Monitor application.

– VR Transcoder application.

– Session templates and documentation.

If you want to know more on the biggest and best NAB Show releases, give us a call on 03332 409 306 or email For all the latest news, follow @WeAreJigsaw24 on Twitter‘Like’ us on Facebook or take a look at our roundup post.

Migrating from your old Xserve to new infrastructure

Migrating from your old Xserve to new infrastructure

We get it, you love your old Apple Xserve. You’ve grown up with it, got to know its quirks and foibles, and shared sweet memories in the soft glow of its system identifier light. But while Apple’s rack-mounted server may have been a loyal servant to your business over the years, it’s now obsolete. So it’s high time to move on from your outdated architecture and get with a new model.

Apple discontinued the Xserve all the way back in 2011, realising their server market was too small to actively compete with mainstream manufacturers. While it’s still supported up to OS X El Capitan, and you’ll probably get a couple of years of updates yet, if you want to use Apple’s latest operating system, you’ll find macOS Sierra has dropped software support for the systems altogether. So to make sure you’re up to date, compliant and – above all – secure, you’ll need to invest in new infrastructure hardware.

Originally, those wanting to continue using Apple for their server-based needs were catered for in the shape of the old Mac Pro tower or the more compact Mac Mini Server option. These ran the macOS Server system which, since the discontinuation of the Xserve, began getting simpler so that it was able to run on the more basic machines.

But for businesses who require enterprise-grade, industrial-strength servers, this solution wouldn’t really be ideal. So what next for former Xserve acolytes who need a server to cover deployments of both Mac and PC?

Many large Mac-based companies have been running Unix AppleShare file servers for years, so a rack-mount, scalable Unix-based server is the strongest option. You’ll find that many new servers from the likes of HP, Dell and IBM will actually cost you less than the price of the original Xserve, include more options for storage, and are easier to expand and scale with your business needs.

And if you still find yourself feeling overly attached to your old server, you could always do what some creative clever-clogs have done and turn your old Xserve into a coffee table.


Don’t live in the past; get your infrastructure reviewed

To make sure your setup’s as future- and disaster-proof as possible, book an infrastructure review with our expert field team. For just £450, they’ll visit your premises to ascertain how resilient your systems are, and provide recommendations for strengthening them further or ensuring you can support new formats and standards.

As well as help migrating from obsolete solutions such as Xserve, we can advise on:

– Storage utilisation and growth.

– Removing network bottlenecks.

– Securing critical systems.

– Creating a business continuity plan.

– Disaster recovery strategy.

– Developing cloud strategy.

– Integrating Mac and Windows environments.

Want to know more about Xserve, infrastructure and beyond? Give us a call on 03332 409 306 or email For all the latest news and reviews, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook