The 999 Apple Support Club: Solving tech crises and building community

The 999 Apple Support Club: Solving tech crises and building community

We’re a sociable lot here at Jigsaw24, so when we were thinking of ways to improve the support we offer primary schools we knew three things: it had to be more comprehensive, it had to be more affordable and there had to be more opportunities to get together. The result: the 999 Apple Support Club.

What is the 999 Apple Support Club? 

It’s a new support contract we’re offering to primary schools!

In slightly more detail? 

For £999 a year, 999 Apple Support Club membership obliges us to provide you with:

– Dedicated phone and remote support from our Apple experts.

– A free annual infrastructure review.

– Onsite Apple Surgery every half term to keep you up to date with new features.

– Support from a dedicated Education Manager to help you choose and implement the right creative IT.

– Support from certified Apple Education Trainers to help you integrate IT and mobile devices into the curriculum for maximum impact.

– Help planning your Apple technology refresh and recycling.

– Dedicated purchasing portal.

– Exclusive discounts on services and end of life hardware.

Plus

– Free product training days at our place.

– Quarterly meet ups with other schools in your area.

– Access to the Jigsaw24 partner network.

– Use of Jigsaw24 pro audio demo suites at our London centre.

– Updates from our team at your cluster meetings.

What makes it a club? 

We’ll also be running exclusive product training days and termly TeachMeets so you can keep up with the latest releases and see what other teachers in your area are up to, and can even drop in at cluster meetings to update you on what’s going on. We want to help schools share best practice and new ideas, and as we have a dedicated Education Manager in every region, we thought they’d be well placed to keep people in touch.

Don’t you only do iPad? 

Nope! We’re an Apple Solution Expert for education, which means we parley our Apple knowledge into developing all-round solutions for schools (we actually work with 4000 primary schools), digital classrooms and learning hubs. We can integrate your Apple and Windows kit and make sure all of your systems are backed by a robust IT network.

OK. What are the club benefits? 

Numerous! But chief among them in the peace of mind that comes with knowing that you have a dedicated point of contact for support just a phone call away. You’ll also get advice on strategy and best practice from our experienced Education Managers, who are on hand to assist with any challenges you face, roadmap the development of your school’s Apple technology, and help staff maximise the effectiveness of new devices in the classroom – so potential problems can be identified and dealt with before they even go wrong. We’re giving schools that take part a free infrastructure review, too, so you’ll have a top level knowledge of the health of all your IT systems.

Plus, you’ll get free and discounted training on new releases, and access to exclusive resources and events. Everybody loves an exclusive event.

£999 is pretty reasonable…

It is! Plus you get to bundle your support costs into one affordable yearly payment, then get discounts on training, engineering and key hardware through our exclusive education portal. And you’ll get a 30 day credit account for all those new purchases, too.

Let’s say I’m considering this. Who do I call?

If you’re already a customer, you can call your Education Manager and have them sign you up. If not, give the team a bell on 03332 409 290 or email education@Jigsaw24.com.

What if I want to read  more first?

Then we admire your commitment to literacy. There’s a website full of juicy details here.

For more information, call 03332 409 290 or email education@Jigsaw24.com. For all the latest news and FAQs, follow @Jigsaw24Edu on Twitter or ‘Like’ us on Facebook

 

NAB 2106: Sony’s new Media Backbone Hive wins IABM Game Changer Award

NAB 2106: Sony’s new Media Backbone Hive wins IABM Game Changer Award

IABM has chosen Sony’s Media Backbone Hive as the winner of its IABM Game Changer Award in the hotly contested Post Production category. The IABM Game Changer Awards, announced yearly at NAB, honour the efforts vendors devote to bringing cutting-edge solutions to the broadcast industry.

Media Backbone Hive is Sony’s latest omni-media network production system with an advanced scalable platform based upon Hyper Convergent Node technology. The news and sports production system provides end-to-end, camera-to-archive content and workflow management, delivering customer benefits around speed, easy integration, and unparalleled flexibility.

“The IABM Game Changer awards are a recognition of product innovation from the industry experts,” said Niall Duffy, Head of IT & Workflow Solutions, Sony Professional Europe. “The Hyper Convergent Node technology in Media Backbone Hive is a major innovation in the broadcast industry, and one that we believe can transform our customers ability to manage operations and get content faster and more efficiently. It is completely in line with market expectations and demand for highly scalable, flexible and cloud-native systems. And with IABM calling out the quality and breadth of entries submitted to this year’s awards we’re particularly delighted to have won.”

To find out more about Media Backbone Hive please visit here or download our free guide.

For more on the latest NAB Show releases, take a look at our roundup post, give us a call on 03332 409 306 or email broadcast@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

What are NDI Transit and Telestrator?

What are NDI Transit and Telestrator?

NewTek’s NDI IP protocol was one of the big talking points at this year’s NAB, and two of the key apps they released to work within it were NDI Transit and NDI Telestrator. Which begs the question, what are they? 

NDI Telestrator

newtek_ndi_telestrator

Well, this one’s fairly self-explanatory. Telestrator apps allow you to annotate and add graphics to any video clip or still image, and they’ve long been a staple of the post-match analysis circuit, corporate communications and training.

NewTek’s version is touchscreen-friendly and IP-ready, giving you the ability to add standard graphics to an image, plus the ability to draw freehand over the top of your video stills. NDI Telestrator includes configurable paint and shape tools, colour and highlight options, and other standard visual elements, so you can either use it to add annotations or throw in sponsors’ logos to unlock new revenue opportunities.

NewTek Transit

NewTek NDI Transmit is production software that makes NDI sources from anywhere on the network available for use with compatible 3rd party software applications that support a webcam input, NewTek tell us. This will allow you to get a professional level video feed from inexpensive consumer solutions such as Skype, Google Hangouts and common conferencing software like WebEX and GoToMeeting.

According to NewTek, “organisations and enterprises don’t have to compromise on quality or flexibility with their video communications — with NewTek NDI Transmit, they can conduct professional-grade video communications with the consumer-grade and business-grade applications they use everyday. NewTek NDI Transmit is production software that allows you to replace low-quality webcam video with broadcast-quality NDI video signals by making any video source on the network available for selection as the webcam input for compatible third party software applications and streaming encoders.”

For more on the latest NAB Show releases, take a look at our roundup post, give us a call on 03332 409 306 or email broadcast@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

 

Moving from Avid ISIS | 1000 to NEXIS | PRO? Here’s what we know…

Moving from Avid ISIS | 1000 to NEXIS | PRO? Here’s what we know…

As you’ve probably heard, Avid have announced that they’re launching the NEXIS family of shared storage products and phasing out the ISIS range. The smaller ISIS | 1000 has be rebranded and given a software update to become the NEXIS | PRO!

For those of you who were about to buy an ISIS | 1000, have just bought an ISIS | 1000 or have based your entire storage setup around the ISIS | 1000, this might have been slightly unwelcome news, but actually the move to NEXIS seems pretty simple. Here’s what you need to know.

Are ISIS | 1000 and NEXIS | PRO hardware that different? 

No. Actually they’re identical. The difference is that existing ISISes (ISIii?) run v5 ISIS control software, whereas NEXIS | PRO systems will ship with v6 NEXIS software. If you have an Avid Support subscription, you’ll get v6 NEXIS software as a free update via your Avid Master Account as soon as it’s released, effectively turning your ISIS | 1000 into a NEXIS | PRO.

But it’ll still say ISIS on. 

If this really bothers you, you can order a new bezel from Avid, so that your storage has the right name on.

I’ve got an ISIS | 1000 unit in the post. Will I actually receive a NEXIS? 

No. Avid are clearing their stock of ISIS | 1000, so if you have just placed an order then you’ll receive an ISIS unit and a NEXIS sticker to put on the bezel should you wish to do so. The ISIS | 1000 will run v5 ISIS software out of the box, and you can update it to NEXIS software via your Avid Master Account as soon as the update is released.

Can I connect NEXIS and ISIS | 1000 units? 

According to the Avid FAQ, “You can simultaneously connect clients to both Avid ISIS and Avid NEXIS systems in your workflow using the Avid NEXIS 6.0 client software. However, ISIS storage engines cannot be physically mixed with Avid NEXIS storage engines in the same system to form one pool of storage.” NEXIS units can be added to your current ISIS VLAN.

Can I use NEXIS | PRO and NEXIS Enterprise systems together? 

Similar to the above. PRO and Enterprise systems can’t be combined to create a single pool of storage.

But I can combine multiple PRO systems? 

You can combine up to four PRO systems to create an 80TB pool of storage, but this pool can’t be combined with any of the larger NEXIS Enterprise systems.

Do other applications already work with NEXIS? 
MediaCentral Platform applications do (that includes Media Composer, Pro Tools and Interplay), plus third party solutions including Premiere Pro, FCP X and EDIUS. NEXIS will work with Mac, Windows and Linux systems.

What protection do I get against drive failures? 

Again, we’re going to hand over to Avid to field this one:

“With the release of Avid NEXIS 6.0 there are three Workspace Protection types offered:

Two Drive Protection – 2 parity blocks are written for each stripe of data – RAID 6 Fashion. This allows for two media drives to fail within a Media Pack (10 drives) before media is not recoverable.

One Drive Protection – 1 parity block is written for each stripe of data – RAID 5 Fashion. This allows for 1 media drive to fail within a Media Pack (10 drives) before media is not recoverable.

Unprotected – No parity blocks are written – RAID 0 Fashion. Any drive failure will cause data loss

IMPORTANT: A failed media drive should be replaced without shutting down the system.

Avid NEXIS is “Media Aware” – Only the actual media on the drives will be rebuild, reducing rebuild times.”

What should I do if I still have questions? 

Get in touch with our Avid-accredited engineers, who can help you plan your move to NEXIS, or help you configure any new units you have one the way.

For more on the latest NAB Show releases, take a look at our roundup post, give us a call on 03332 409 306 or email broadcast@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

GB Labs adopts NewTek NDI for IP production workflow

GB Labs adopts NewTek NDI for IP production workflow

GB Labs, the world’s leading manufacturer of Network Attached Storage (NAS), today announced its adoption of NewTek’s open Network Device Interface (NDI) standard for IP-based production workflows for its range of high speed, media specific storage.

With NDI enabled, their Space product range will be recognisable as a source by other NDI-enabled devices and systems connected to a standard Ethernet local area network, exponentially increasing the number of video sources available for live production.

GB Labs’s Space storage range with NDI integrates seamlessly with NewTek’s TriCaster multi-camera video production systems. This allows production directors to pull from multiple data sources at speeds of up to 9,000MB/sec making this the world’s fastest NAS on the market. GB Labs’ storage has feature rich workflow tools built in to its core operating system making for a compelling workflow.

This new standard for live production IP workflow is bi-directional and backwards compatible with a large number of devices from top manufacturers already utilising NewTek’s open protocol allowing IP connectivity between devices. GB Labs’s Space storage range will be part of the NewTek Developer Network, the industry’s largest ecosystem of IP-enabled products using the same standard.

“The broadcast industry has been shouting out for an IP workflow solution” said Ben Pearce, Vice President of GB Labs. “GB Labs are delighted to be involved with NewTek’s NDI Developer Network as they lead the way in IP workflow solutions.”

“IP workflows look to revolutionise video production,” said Michael Kornet, executive vice president of Business Development for NewTek. “GB Labs is highly respected both at NewTek and within the industry. By GB Labs enthusiastically embracing NDI, best-of-breed products like Space will help make NDI the most widely adopted IP standard on the market that’s working and in the hands of customers today.”

NDI is now available as a royalty free software developer kit (SDK) for any company looking to establish IP workflows within their organization, or in production tools and systems they manufacture.

For more on the latest NAB Show releases, take a look at our roundup post, give us a call on 03332 409 306 or email broadcast@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

NAB 2016: NewTek’s NDI For Adobe Creative Cloud applications

NAB 2016: NewTek’s NDI For Adobe Creative Cloud applications

At NAB 2016, NewTek today announced NDI for Adobe Creative Cloud, a software plug-in with NewTek’s groundbreaking Network Device Interface (NDI) technology. The NDI integration enables users of Adobe Premiere Pro CC, Adobe After Effects CC and other Adobe Creative Cloud applications to send real-time video and audio to any NDI-enabled receiving product, such as production switchers or capture cards, across a standard Ethernet network.

With NDI for Adobe Creative Cloud, creators and producers can significantly accelerate their pre- and post- production pipelines, bypassing rendering and uploading of creative elements for a faster, more efficient delivery for content review and approval. It also allows teams in different locations to work together in one interface in real-time, making creative decisions collaboratively—and saving valuable time in the process.

The NDI integration for products in Adobe Creative Cloud also enables just-in-time editing workflows over IP for live production environments, such as news programs and live sporting events. Producers will be able to deliver edited content, including key and fill, directly from the Adobe Premiere Pro CC timeline into their production switcher for use on-air, without needing to render and push to playout servers.

“NDI for Adobe Creative Cloud transforms the workflows for Adobe Premiere Pro CC and After Effects CC users by making creative elements visible on virtually any screen or any output on their local area network in full resolution,” said Michael Kornet, executive vice president of Business Development for NewTek. “The creative efficiencies plus time and cost savings to be gained is tremendous and represents a breakthrough across the board in all traditional pre-, live-, and post-production workflows. We are so excited to see how Adobe Creative Cloud customers will utilize the NDI integration to achieve things in ways that until now were unimaginable.”

“Adobe Creative Cloud users appreciate our advanced tools which help them be their most creative,” Sue Skidmore, head of partner relations, Adobe Pro Video. “NewTek NDI for the Adobe Creative Cloud plug in delivers the efficiency that content creators need to help them do great work in today’s fast-paced production environments. It also opens the door for editors and producers who want to bring the streamlined power of Adobe Premiere Pro CC into their live production workflows.”

NDI, the new standard for live production IP workflow, is bi-directional and backwards compatible with a large number of devices from top manufacturers already utilizing NewTek’s open standard allowing IP connectivity between devices. NDI is now available as a royalty free software developer kit (SDK) for any company looking to establish IP workflows within their organization, or in production tools and systems they manufacture.

Pricing and Availability

NewTek’s NDI plugin for Adobe Creative Cloud is available now as a download from NewTek’s site as a one-time purchase for $99 USMSRP.

For more on the latest NAB Show releases, take a look at our roundup post, give us a call on 03332 409 306 or email broadcast@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

AJA Releases CION v1.3 Firmware with New Gamma Settings; Announces New Pak1000 Promo

AJA Releases CION v1.3 Firmware with New Gamma Settings; Announces New Pak1000 Promo

AJA Video Systems today released new v1.3 firmware for the AJA CION, AJA’s 4K/UltraHD and 2K/HD production camera that shoots edit-ready Apple ProRes files at up to 4K 60fps.

CION v1.3 firmware, available today as a free software download, was created based on customer feedback, and adds features that improve the CION imagery pipeline. AJA has also announced that CION purchases made after April 18, 2016 will qualify for a complimentary Pak1000 drive (US MSRP $1,495.00) provided directly from AJA.

CION v1.3 firmware new features:

– Improved highlight handling and black detail in every gamma mode.

– New gamma naming conventions make the modes more closely aligned to industry standards.

– New renamed gamma settings are now available in the CION menu and include new options for Standard, Expanded, Video and Cine modes.

“Our new firmware update and promo were created in direct response to community feedback. CION v1.3 offers a more gentle roll off of highlights, and a greater level of detail in the blacks, while the new promo makes the camera even more accessible to shooters looking to capture stunning footage,” said Nick Rashby, President, AJA Video Systems. “We’ve seen great adoption of CION from the commercial and industrial production community and we look forward to getting this update into our customers’ hands.”

Pricing and availability

CION v1.3 firmware is available today as a free download from AJA’s site. CION is available through AJA’s worldwide reseller network at a US MSRP of $4995.00. To redeem a complimentary Pak1000 drive with a CION purchase made through an authorized AJA Reseller, submit a claim directly here. For more information about CION, visit the AJA site.

For more on the latest NAB Show releases, take a look at our roundup post, give us a call on 03332 409 306 or email broadcast@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

NAB 2016: AJA Unveils FS4 frame synchroniser and converter

NAB 2016: AJA Unveils FS4 frame synchroniser and converter

AJA Video Systems today unveiled FS4, the most advanced all digital frame sync and universal up/down/cross converter ever from AJA, supporting 4K, UltraHD, 2K, HD and SD workflows in a 1RU frame.

FS4 offers unparalleled flexibility and offers two modes. Single-channel mode provides a full suite of video processing options for 4K/UltraHD with the ability to up, down, cross-convert to and from a 2K/HD/SD input or output. Four-channel mode enables four channels of 2K/HD/SD simultaneous processing, offering multi-channel density at a very reasonable cost per channel.

FS4 will be available for a US MSRP of $4995.00; significant price reductions of between $500-$1000 have also been announced for AJA’s FS family including: FS1, FS1-X, FS1-X-FRC and FS2.

“FS4 is the first frame synchronizer to market with this range of 4K/UltraHD conversion options that can also be easily switched to multi-channel mode with up to 4 channels of simultaneous processing for 2K/HD and SD workflows,” said Nick Rashby, President, AJA Video Systems. “It is endlessly extensible, and packs an incredible range of functionality and features into a very small 1RU footprint perfect for mobile production trucks and small facilities—really any production or post scenario where multiple formats are being used.”

Key FS4 features include:

– Support for two modes: Four independent channels of 2K/HD/SD or Single-channel 4K/UltraHD frame–sync and conversion.

– 4K/UltraHD/2K/HD/SD video processing and up, down, cross-conversion.

– Full range of I/O options for 4K/UltraHD include Quad 1.5G; Dual 3G; and Quad 3G, 6G and 12G over a range of SDI and optional Fiber choices.

– SMPTE 2SI I/O support for 4K/UltraHD workflow options.

– Unprecedented four-channel 2K/HD/SD video processing and conversion.

– 1RU frame offering space, power and cost efficiencies ideal for broadcast trucks, post production or broadcast settings.

– Audio I/O processing with an incredible 272×272 matrix of audio possibilities; FS4 offers support for a flexible range of audio feeds from discrete AES to MADI and embedded SDI audio.

– Simple operation, a redesigned menu structure and quick access to features via front panel buttons or web UI.

Pricing and availability

FS4 will be available by summer through AJA’s worldwide reseller network at a US MSRP of $4995.00. Additionally, there are new lower prices for other models in the FS family of frame synchronizers including: FS1 US MSRP $2995.00 ($500.00 price drop), FS1-X US MSRP $3495.00 ($500.00 price drop), FS1-X-FRC US MSRP $4995.00 ($500.00 price drop) and FS2 US MSRP $3995.00 ($1000.00 price drop). Pricing for the recently delivered FS3 remains unchanged at US MSRP $2995.00. For more information about these products, visit: https://www.aja.com/en/family/fs.

For more on the latest NAB Show releases, take a look at our roundup post, give us a call on 03332 409 306 or email broadcast@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

NAB 2016: AJA Ki Pro Ultra v1.2 update and Pak-Adapt-eSATA

NAB 2016: AJA Ki Pro Ultra v1.2 update and Pak-Adapt-eSATA

AJA Video Systems today announced Ki Pro Ultra v1.2 firmware adding 16-channel embedded SDI audio, ExFAT file system, Closed Captioning (CC) and SMPTE 2SI I/O support.

Ki Pro Ultra v1.2 firmware will be available next month as a free download. Ki Pro has long-supported the Mac-based HFS+ file system, and with new ExFAT support, AJA Pak Media will also be compatible with Windows and Linux systems. New 16-channel embedded audio on SDI will expand audio choices and compatibility. Embedded Closed Captioning will allow recording and playback of CC data, and two sample interleave (SMPTE 2SI) I/O support for 4K/Ultra HD will offer greater compatibility with third-party displays, switchers and more.

Ki Pro Ultra v1.2 firmware features include:

– ExFAT file system support enables use of Ki Pro Ultra media on PC or Linux systems without requiring third-party software.

– Expanded audio flexibility with 16-channel embedded SDI audio support.

– Closed Caption support in compliance with FCC and SMPTE standards.

– SMPTE 2SI I/O support, extending compatibility with 4K/UltraHD displays and devices.

AJA’s new Pak-Adapt-eSATA will have the same form factor as AJA’s Pak storage modules, with a standard eSATA cable connector offering a flexible media alternative for Ki Pro Ultra and Ki Pro Quad. This new option will allow Ki Pro Ultra and Ki Pro Quad users to utilize eSATA media and eSATA RAIDs.

“Announcing another free firmware update for Ki Pro Ultra so soon after its release is another step underscoring our commitment to deliver future-proof products that serve our customers’ needs today and into the future,” said Nick Rashby, President, AJA Video Systems. “In addition, we’ve introduced the Pak-Adapt-eSATA, which will give customers more storage options when working with our Ki Pro Ultra and Ki Pro Quad recorders.”

Pricing and availability

Ki Pro Ultra v1.2 firmware will be available as a free software download next month via Ki Pro Ultra support. Ki Pro Ultra is available through AJA’s worldwide reseller network at a US MSRP of $3995.00. Pak-Adapt-eSATA will also be available next month through AJA’s worldwide reseller network for a US MSRP of $99.00. For more information about these products, visit the AJA site.

For more on the latest NAB Show releases, take a look at our roundup post, give us a call on 03332 409 306 or email broadcast@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

NAB 2016: AJA announces U-TAP USB 3.0 capture devices

NAB 2016: AJA announces U-TAP USB 3.0 capture devices

AJA Video Systems today announced U-TAP HDMI and U-TAP SDI offering high quality HD/SD capture through a bus powered USB 3.0 port.

The U-TAP products offer a simple, cost-effective and portable solution for plug-and-play capture that is compatible with OS X, Windows and Linux, and a broad range of software applications. From video conferencing to streaming, traditional post-production and more, U-TAP brings powerful functionality and simple operation without requiring any additional driver software.

“U-TAP fits in the palm of your hand, and is incredibly useful in the field, on-set or at a studio. USB 3.0 connectivity provides a quick and easy way to pull SDI or HDMI sources for capture, with the convenient plug-and-play ease of not needing to install drivers or plug-ins,” said Nick Rashby, President, AJA Video Systems. “Every person we’ve shown this to who works in production wants one to keep in their gear bag!”

U-TAP key features include:

– Capture Options: U-TAP HDMI can capture from HDMI sources including cameras, switchers or any non-HDCP input. U-TAP SDI supports capture of up to 1080p/60 professional 3G-SDI signals.

– Portability: U-TAP devices are small and easily transportable, built into durable aluminum cases.

– Universal Support: U-TAP HDMI and U-TAP SDI run on drivers built into OS X, Windows and Linux with nearly universal support for a range of video and audio software.

– USB 3.0: Simple connectivity for both consumer and professional workflows; bus powered so no external power supply is needed.

Pricing and Availability

U-TAP HDMI and U-TAP SDI will be available next month through AJA’s worldwide reseller network at a US MSRP of $345.00 each. For more information about these products, visit: https://www.aja.com/en/products/u-tap-hdmi and
https://www.aja.com/en/products/u-tap-sdi.

For more on the latest NAB Show releases, take a look at our roundup post, give us a call on 03332 409 306 or email broadcast@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.