Get journalism students ready for the newsroom with Avid’s iNEWS and Interplay

Get journalism students ready for the newsroom with Avid’s iNEWS and Interplay

Looking to take your institution’s journalism courses to the next level? iNEWS and Interplay from Avid will help prepare your students for life in the newsroom, giving them access to the tools used by top broadcasters across the industry.

Created for broadcasters, journalists and news teams, Avid’s iNEWS is a Newsroom Computer System (NRCS) that will bring your students out of the classroom and into the fast-paced world of news. What better way to prepare for a career in the media and entertainment industry than by getting hands on with the same tools being used in newsrooms around the UK?

What is iNEWS? 

Working together with infrastructure such as Avid Interplay, the iNEWS server lets users create and deliver breaking news, unify entire newsroom operations, and engage audiences across a broad spectrum of TV, web, mobile and social media channels. iNEWS supports all standard wire formats such as ANPA, IPTC, and News ML and allows the consolidated ingest of wires and other sources via serial feed, telnet, email, or by monitoring directories. The iNEWS interface provides a multipurpose front end. Here users can preview videos associated with Avid Interplay sequences directly within iNEWS, perform forward searches across multiple iNEWS systems, and communicate with the rest of the news team.

Journalists can create, browse and edit stories while directly connected to the iNEWS system at the station, but can also work remotely, accessing news content and rundowns via a realtime Interplay Central browser-based interface or using the mobile workflow of Interplay Central native iPad and iPhone apps.

Avid NewsCutter, a news-orientated version of Media Composer, provides direct editorial control over media, cutting broadcast quality pictures and audio that are ready for transmission. The system also plays host to an audio, video, and script-editing tool for journalists, iNEWS Instinct. This is a visual storytelling tool that increases speed, control and creativity of the development of voiceovers/VOSOTs and accelerates newscast production using a script-based format. At the end of the chain is the iNEWS Command automation-assist system. This provides experience of playout of video and CG events, triggering their broadcast based on the order and timing of the events in the newscast rundown.

Why use iNEWS for education?

Unlike many other education solutions, Avid iNEWS isn’t a standalone product. The server software provides the heart of an entire collaborative workflow solution for news content creation and distribution in a broadcast environment, where each component further develops student skillsets.

Colleges and universities are typically using Avid iNEWS to anchor end-to-end Avid workflows. We’ve been working with Nottingham Trent University to bring their student newsroom up to scratch, and they found that having an advanced newsroom onsite allows students to interact with and use news feeds from professional news organisations such as the BBC and Reuters, and provide news services for their communities. Such collaboration and real-world experience furthers the skills and employability of students on iNEWS-based courses, putting them in prime of place when it comes to job-seeking in the news industry.

Want to find out more about how iNEWS can get your students industry ready? Give us a call on 03332 400 888 or email For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

Eight steps to execute the perfect iOS iPad and iPhone rollout

Eight steps to execute the perfect iOS iPad and iPhone rollout

If you’re looking to implement iPad and iPhone, we can help with every stage of the rollout, from supply through to configuration, installation, training and support, ensuring minimal downtime and a positive experience for new users – all without putting strain on your internal tech team.

When rolling out a large number of devices, you want to make sure that your transition from old to new devices is as glitch-free as possible. Get the maximum benefits from mobile working by having us pre-configure your devices to your exact specifications, so you can be ready to roll straight out of the box.

What are the benefits?

Our solutions can improve workflow and enhance security, as devices are configured and respect security permissions from day one. We can improve content access and delivery thanks to tighter integration with back-end systems, and can reduce the risk of data leaks thanks to our mobile device management (MDM) solutions. You will also benefit from increased visibility and control over your iOS estate, leading to a smooth rollout and ease of new device on-boarding for new starters.

So how can Jigsaw24 help?

Step one: Choose your device

Our team will assist with project planning and management to make sure your rollout goes smoothly from start to finish. From device selection and procurement, to setting up purchasing agreements and dedicated purchasing portals, we’ve got you covered from the word go.

Step two: Tell us which corporate apps your employees can’t do their jobs without

Before you even lay your hands on your devices, we’ll have them configured with all your business-essential apps. We’ll also ensure that your iOS is updated, your device is charged, and will carry out quality assurance testing, so you can be confident you can start using your device straight out of the box.

Step three: Sharing and securing your files

As we’ll set up iCloud backup, data restore and universal file access on your devices at pre-staging, you know that nothing will be lost from the get-go. We’ll also implement access and permissions management to ensure you maintain granular control over your organisation’s permissions and profiles.

Step four: Enrolling in Apple’s DEP programme

We will integrate your MDM system with Apple’s DEP scheme for a smoother device enrolment and rollout. This means you’ll instantly be able to update your devices to ensure that your end users are on the latest, approved versions of key apps. It also makes on-boarding additional devices for new staff quicker and easier.

Step five: Asset tracking with CAT24

We’ll deploy your devices to multiple sites with comprehensive asset tracking, using our tracking app CAT24. See real time statistics on how the handover is progressing, when old devices are back and new ones have been deployed.

Step six: Supporting and training your staff

To make sure your staff have all the information they need to get up and running quickly, our marketing service will produce bespoke welcome leaflets for each device (up to 15,000 in the past!) and an in-house training video. We can also offer phased, ‘roadshow’-style workshops across multiple sites, where we’ll send trained engineers to your office to make sure everything runs smoothly and answer any questions your staff may have.

Step seven: Training your technical team

We’ll ease the pressure on your tech team with dedicated training to make sure they’re equipped to handle any post-rollout queries from staff. Of course, we’re just on the other end of the phone if they require any more support.

Step eight: If something does go wrong…

Our support doesn’t stop once the devices are in your hands – we offer a post-deployment advanced replacement and repairs service, so you can be sure of minimal interruptions to your workflow should anything go wrong with your device.

Why choose us?

With 25 years’ experience, Jigsaw24 can offer you a consistent, high quality end user experience from start to finish. In 2016/17 so far, we’ve staged, configured, enrolled and deployed over 50,000 iOS devices… so we know what we’re talking about. We can deploy to multiple sites with comprehensive asset tracking to ensure smooth migration from old to new devices. Our team will support your end users and IT team both during and after deployment to ensure the very best experience.

Want to find out more about our configuration services? Give us a call on 03332 409 339 or email For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.


Get peace of mind with our bespoke support packages

Get peace of mind with our bespoke support packages

If you’re looking for scalable, flexible and reliable support for your Apple kit and infrastructure, we’ve got you covered. With a 97% customer satisfaction rating for Apple repairs, 25 years’ worth of experience and a range of options to suit your business, you can be confident that you’re in safe hands.

Your IT infrastructure is critical to the success of your business, and our support can give you the peace of mind that comes with knowing that you’re supported by experts.

Whether you’re overhauling your infrastructure or looking at integrating Apple, our accredited team of engineers and dedicated support staff are available to lend a hand every step of the way. From over the phone post-sales support with product purchase, to a fully managed service where we proactively manage your IT for you, we’ve got a support package perfectly suited to your business needs.

Our team boasts the highest levels of accreditation for many tech solutions – not just Apple! This means that as well as covering your devices, our support contracts can cover all your infrastructure, including servers, storage, backups, central infrastructure and networking… whatever you need!

What makes us different?

With 25 years of experience working with the UK’s top corporate and creative companies, we understand that every organisation’s IT needs are unique. Our consultants will work in tandem with your team, providing top notch support to ensure that whatever you need is there whenever you need it.

Because we’ve tackled every kind of workflow, including those where your infrastructure supports an Apple and PC environment, we can usually resolve your issue first time round – even if Apple aren’t the only vendor involved. We respond to 96% of calls within one hour and prioritise tickets based on impact and urgency, so for example if your server went down you’d be our highest priority.
Our service agreements are not just there for when something goes wrong. You’ll have a dedicated point of contact from our team of accredited engineers for whenever you need technical advice. We’re keen to be inclusive with our help, so while there are high-end and specialist areas that may be out of scope of standard support, we will always do our best to help and offer as much advice and support as we’re able to.

What’s right for your business?

Our modular approach enables you to select which type of cover you need for different elements of your infrastructure. We can provide support for just one component or all of your infrastructure, depending on what you need help with. We’re totally flexible and our support options are scalable, so we can provide a support package that meets your exact business needs.

Level 1: Post-sales support

We provide telephone and email support both during and after purchase, so if you have a problem or are not completely satisfied, we’re just a phone call away. We also offer product returns and exchanges should you find your purchase is unsuitable, and our post-sales desk is open 9am-5pm Monday to Friday.

Level 2: Remote support

Our remote support options all come with standard service level agreements (SLAs) and are ideal for businesses who want end user device support for their Apple Macs and iOS devices. These offerings can include warranties, staging and configuration, remote device support, hardware break/fix with replacement kit or loan options if we need to keep hold of your kit for more than five days.

Level 3: Infrastructure support and Mac management

After more in-depth support? Our highly-accredited engineers will ensure your infrastructure and production workflow runs smoothly. Build support to suit your specific needs, choosing from unlimited remote support, cover for media and entertainment infrastructure, cover for your Jamf Pro estate, and cover for your servers, storage, backups, central infrastructure and networking.

Level 4: Managed support

If you want to take the pressure off your management team, let us be your trusted IT partner. Our comprehensive managed support provides you with proactive services, with guaranteed SLAs and monthly reports. Built around you, as with all our packages, this can include Apple and infrastructure support, systems monitoring, infrastructure management, security and patching, and capacity management user administration.

For businesses looking to provide an enhanced user experience for their Apple estate, we can put one of our trained Apple technicians onsite with you for one day a week. This dedicated member of staff will provide users with all the support, fixes and guidance they might need – whatever your challenge, we are able to assist.

If you’re not sure whether we’ll cover equipment or technology that’s important to your business, let us know. We can confirm one way or the other, and, if it’s not covered, give you some options and costs for other solutions.

Want to know more about our support options? Call us on 03332 409 288, email or visit for a live chat! For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

NEW: Stream and publish anywhere with the NewTek TriCaster TC1

NEW: Stream and publish anywhere with the NewTek TriCaster TC1

It’s the one that you’ve been waiting for… 4K. 60p. IP. 16 inputs and no compromises. The NewTek TriCaster TC1 is the first affordable end-to-end 4K IP video production system, and it’s available to pre-order now.

The TriCaster TC1 is the culmination of more than a decade of IP video experience for live production, with uncompromising support for 4K UHD switching, live streaming, recording, data-driven graphics, virtual sets, social media publishing and more. Without sacrificing functionality, the TC1 supports 16 external inputs of up to 4K UHD 60p resolution, and offers multiple studio-grade Skype TX channels for adding remote video guests to live shows.

Never go back

“Working with IP video makes you feel like you are living in the future, today,” said Dr Andrew Cross, NewTek’s president and CTO. “Once you have it, you can’t imagine going back. It enables so many new ways of working and greatly simplifies infrastructure. It also makes things like live streaming even easier. I can’t imagine anyone buying a product today that isn’t capable of delivering content to all of the places the viewers want to watch.”

The key features

The TriCaster TC1 delivers a rich feature set that typically requires four or five other devices to accomplish in traditional baseband video workflows. The TC1 offers…

– Switching, streaming, and recording in 4K UHD, with support for video formats up to 2160p60, along with 3G, HD, and SD resolutions

– 16 external inputs with any combination of SDI, NDI, IP, or Skype TX

– 4 Mix/Effects busses supporting separate mixes, keying layers, virtual sets, compositing, and more

– Multi-channel ISO recording to full-resolution QuickTime and H.264 files for VOD, post-production, and archive

– Dual-channel live streaming to Facebook Live, Microsoft Azure, Twitch, Twitter, YouTube Live, and more

– Real-time export for social media sharing to Facebook, Imgur, LinkedIn, Twitter, Vimeo, YouTube, and more

– Integrated video servers allowing playback, replay, and live editing without additional hardware

– Powerful production automation with custom macro commands, sophisticated full-motion compositing, and flexible control options

– Advanced audio mixing with multi-source configuration and control, professional DSPs, and 4x4x4 channel routing

– Premier creative capabilities, including multi-bus mix effects, animated titles and transitions, advanced chroma keying, spectacular live virtual sets, and more

– Over one hundred operator centric features to maximize efficiency in video production including, PTZ camera control, 4x4x4 audio matrix router and mixer, DANTE and AES 67, animated buffers, and more.

The NewTeck TriCaster TC1 is available to pre-order now, and will be on display at NAB 2017 Booth #SL5016 at the Las Vegas Convention Center, April 24-27, 2017.

Want to know more? Give us a call on 03332 409 306 or email For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.


FREE Canon firmware updates for the C100, C100 Mk II, XC10 and XC15

FREE Canon firmware updates for the C100, C100 Mk II, XC10 and XC15

Keep your kit up to date with the latest free firmware downloads from Canon.

Canon’s latest firmware for the C100, C100 Mark II, XC10 and XC15 is now available to download for free from their website. Check out some of the upgrades available below!

Canon C100

The firmware update for the C100 enables peripheral illumination correction for the following lenses:

·         EF 35mm f/1.4L II USM
·         EF 50mm f/1.8 STM
·         EF-S 18-135mm f/3.5-56 IS USM
·         EF 24-105mmf/4L IS II USM

This update also provides Cinema Servo Lens Support for the CN7x17KAS S, the CN-E18-80mm T4.4 L IS KAS S and CN20 x 50 IAS lenses.

Canon C100 Mk II

The C100 Mk II’s new firmware enables a shutter angle priority mode which maintains the shutter angle when the frame rate is changed.

The update also enables peripheral illumination correction data for the new EF 24-105 f/4 L IS USM II lens. This will compensate for any changes in T-stop throughout the zoom range of the lens.

Canon XC10 and XC15

Updates for both the XC10 and XC15 cameras enable support for the Video Performance Guarantee 130 standard for CFast cards. For more information about CFast cards that have been verified to work with this camera, please visit Canon’s website.

New firmware can be downloaded now by finding your camera model on the Canon website here. The downloaded folder contains a procedure manual for updating the firmware, so please check the manual carefully before starting update operations.

Want to know more about Canon? Give us a call on 03332 409 306 or email For all the latest news, follow @Jigsaw24Video on Twitter or ‘Like’ us on Facebook.


Be ready, not worried; how you can safeguard your business with Backup24

Be ready, not worried; how you can safeguard your business with Backup24

At Jigsaw24, we understand the plight of the creative. When working with audio and image files the data starts to stack up, especially if your business is expanding. Managing it all can be a headache, but with Backup24 you can keep your data safe and available without relying on local storage.

Backup24 is a secure backup service for creatives who need offsite protection for their intellectual property and digital media assets. Quite simply, we take your data and store it securely in our UK datacentre, and offer you simple retrieval whenever you need it. Suitable for customers with over 1TB of data and with no upper limit, our solution is scalable in line with your requirements, so you only pay for what you use.

How can Backup24 help?

Strict deadlines leave little and no time to be searching for or redoing lost work, so Backup24 features daily synchronisation to limit your downtime should anything go wrong. Be reassured with fast, anytime access to your data using the Secure File Transfer Protocol (SFTP) client, with no file recovery costs to limit your access. Routine physical checks are undertaken at our UK datacentre to make sure your files are secure, and engineers are just on the other end of the phone to offer support and let you know how your invaluable files are doing.

Disaster-proofing with Total Merchandise

We know the importance of retaining access to key business resources in event of disaster. For Total Merchandise, a key part of their success is their ability to deliver tight turnarounds on a range of products, including a 48-hour express service. As their response time is so important to their customer relationships, they absolutely cannot afford any downtime. We worked with them to implement offsite hosted backup and a redundant server setup that ensured business continuity in the event of a major failure.

“The Jigsaw24 guys have initiated offsite backups and made sure that everything gets backed up overnight, which is great for us,” says Dave Stoddart, Systems Director at Total Merchandise. “It’s really good to know that if one server goes down, [end clients] automatically flip to the other server – the staff don’t even know something’s gone wrong, everyone just carries on working. It’s fantastic.”

Because Backup24 is adaptable to an end user’s unique workflow, for Total Merchandise we also arranged for the team to start backing up their Filemaker server to hosted storage every hour. This way, they’ll never lose more than an hour’s work should it crash. The senior leadership team have access to laptops with the login for these backup servers, so should the main site become inaccessible, they can simply log in remotely and continue working as normal.

What’s best for your business?

You can download our handy technical guide to Backup24 here to see which of our data backup solutions is perfect for your specific business needs.

And if you’re looking for even more protection, we can offer a range of business critical solutions such as hosted server management, cloud services, disaster recovery and data retention plans. Get in touch with our team to find out more about what we can do for you.

Want to find out more about how Backup24 can help your business? Give us a call on 03332 409 339, email or pop your details in the form below. For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

Here’s why iOS 10.3 is great for business

Here’s why iOS 10.3 is great for business

iOS 10 is now more personal, and more powerful. Apple’s latest operating system is packed with features to make your business day run as smoothly as possible.

Whether you’re running late for a meeting or need to make secure payments on the web, iOS 10.3 is here for your everyday business needs. If you’ve been considering iOS for business or have already made the jump, here are just a few features that could improve your day…


iOS 10.3 is the first to adopt the new Apple File System (APFS), developed to replace the 30 year old HFS file system. APFS is optimised for Flash/SSD storage and features strong encryption, copy-on-write metadata, space sharing, cloning for files and directories, snapshots, fast directory sizing, atomic safe-save primitives, and improved file system fundamentals. Copying files with APFS is noticeably speedier thanks to efficient space optimisation and the updated way the file system calculates capacity.

Dual apps

With iOS 10.3, the way you use apps is changing. It’s now possible to work on two apps at once, so you can move fluidly between tasks for a more productive experience. Siri now works with all your favourite business apps from the App Store, so you can ask it to book a ride or send a payment with ease.

Contextual predictions

Your device is now able to speed up your interactions by predicting the information you want to share, based what you type. When sharing contact information, simply type something like “My number is…” and your details will pop up ready to populate. Or tell someone “I’m available at…” and iOS will search your calendar for your next free space. Perfect for making arrangements on the go.

Updated Settings app

The Settings app has been revamped for iOS 10.3, so you can spend less time hopping in and out of menus to configure your device. Manage your iCloud and App Store configurations all in one unified menu, as well as accessing information on all of your connected Apple devices. It’s also easier to keep your device protected, as the Password and Security menu is just a tap away. Here you can change your password, set up two-factor authentication or edit your trusted phone number to make sure all your business files stay secure.


Your Maps app is now more intelligent, able to learn your daily commute and check the best route available based on meetings in your calendar. It can also make proactive suggestions on other places you might like to visit and calculate them into your route, so you can easily stop for food, coffee or fuel.

Multilingual typing

Save time when speaking with international colleagues or clients with multilingual typing. Now in iOS 10 you can type in two different languages at the same time, without the need to switch between keyboards. iOS can now recognise any pair of the following languages: English, French, German, Italian, Portuguese and Spanish. It also supports English and Chinese together.

Apple Pay

With Touch ID and Apple Pay on the web, shopping online is now easier, faster and more private. With the hardware working seamlessly with the OS, the advanced fingerprint sensor recognises you and the software keeps your payment information safe. Simply browse the web, and pay using your fingerprint for a quick and secure checkout.


Switch between apps more quickly and easily in CarPlay to stay connected on the go. Using the quick switcher in the status bar, tap between your communication, Maps and entertainment apps while keeping your focus on the road.

Check out 9to5Mac’s video on the full list of new iOS 10.3 features…

Want to know more about the new iOS 10.3? Give us a call on 03332 409 306, email or pop your details in the form below. For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

Introducing the new iPad 9.7”

Introducing the new iPad 9.7”

We can’t wait to get hold the iPad 9.7”, Apple’s new entry level tablet that allows you to watch, create and play at full speed. Designed to keep up with your busy lifestyle, what exactly does the new iPad have to offer?

At just 7.5mm thin and weighing less than 500g, the new iPad is as portable as it is dependable. The A9 chip with 64-bit architecture powers all your apps with ease, so you can enjoy graphic-intense games or even use two apps at the same time. You’ll get the most out of the iPad with iOS 10, the most advanced, secure and intuitive operating system yet – and all this with a 10-hour battery life!


Shoot high quality 1080p video and gorgeous photos with the iPad’s 8-megapixel camera, and show off the quality of your snaps with the stunning 9.7” Retina display that boasts a 2048 x 1536 resolution. Keep everything safe with Touch ID, using your most personal password, your fingerprint, to protect your files and make purchases secure in apps and on websites. You don’t have to worry about staying connected, as the WiFi + Cellular model supports LTE networks for worldwide connectivity.

The iPad 9.7” is available in Silver, Gold and Space Grey colour schemes, and offers 32GB or 128GB internal storage.

Check out The Verge’s review of the latest iPad…

Want to know more about the new iPad? Give us a call on 03332 409 306, email or pop your details in the form below. For all the latest news and reviews, follow us on Twitter @WeAreJigsaw24 and ‘like’ us on Facebook.

Our top 5 weird and wonderful accessories for iPhone and iPad

Our top 5 weird and wonderful accessories for iPhone and iPad

Working with accessories for iPhone, iPad and Mac, every now and again we come across something a little out of the ordinary. Whether you’re doodling on your iPad or aspiring to make the perfect piña colada, there’s a way to make it that bit more interesting. Here are our current top 5…

1. Native Union Retro POP Handset


The iPhone is sleek, stylish and slim enough to slip in your pocket. So why not add a giant handset to your shiny new smartphone and make all your hipster friends jealous? With the Native Union POP Handset, you can do just that.

Compatible with any device with a 3.5mm jack, the POP Handset comes in a variety of flashy colours, in soft-touch casing. Plug it into your iPhone, iPad or MacBook, adjust your beehive hairdo, and use the one-button pick-up/hang-up functionality to call your friends. And if you think that the POP Handset is just a bit of light-hearted whimsy, you’d be wrong. The POP promises to eliminate up to 99% of the radiation absorbed compared to direct use of your mobile phone!

2. Griffin KaZoo Monkey Stylus

gc38003_kazoostylus_1_1The KaZoo Stylus promises that you can write, sketch, tap and play ‘like a happy animal’ on your touchscreen. Clearly designed for children, but appealing to more than one adult in the Jigsaw24 office, this high-sensitivity stylus is moulded so it’s easy to grip – and also, it’s shaped like a monkey. Perfect for writing, drawing and gaming apps, the KaZoo Stylus won’t scratch or smudge your touchscreen device. Compatible with both iPhone and iPad, use the stylus with any app for great control.

3. Griffin KaZoo Panda iPad mini case


Everyone loves going to the zoo. Not everyone loves their stylish iPad looking like a panda bum, but we are not everyone. Behold, another brilliant offering from Griffin’s KaZoo range: the Panda iPad mini case.

Made of a durable but soft silicone, the case is shaped to hold your iPad mini at the perfect angle for typing or drawing when you lay it flat. Or, if you’re watching videos, the case creature’s feet keep it sturdily upright on your desk or table. The feet are hollowed out, creating storage space that’s the perfect size to hold your new KaZoo Stylus.

4. Perfect Drink Cocktail Maker


Looking for something a little more grown-up? Regularly exasperated by people pouring an extra half-milliletre of gin in your martini? The Perfect Drink Cocktail Maker is the solution. May you never need to throw a perfectly good cocktail down the drain again. Hook up your iOS device to the specially designed smart scale and included free app to follow real-time instructions as you create the perfect cocktail. Choose your serving size and start pouring – the app tells you the optimum moment to stop.

5. ReTrak Animalz Headphones


There’s more than one pair of these bad boys floating around the office. The ReTrak Animalz range is designed for little ears (or just immature ears), with an adjustable headband and volume limiting technology. Lightweight, with a built-in retractable cable to avoid tangling, the headphones are available in Bunny, Monkey, Bear, Dog and – my personal favourite – Shark.

Want to know more about any of our weird and wonderful accessories for iPhone and iPad? Give us a call on 03332 409 306 or email For all the latest news and reviews, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook