The 3-step guide to developing your mobile strategy

The 3-step guide to developing your mobile strategy

Everyone knows that bring your own technology (BYOT) is here – you only have to walk around your office to see the number of people already using their own smartphone or tablet for work purposes. And as long as they go on accessing your corporate systems unsecured and unmanaged, you’re leaving your network open to any number of problems. If you want to grab the bull by its horns and take control of the situation by setting up an official BYOT scheme, it’s important to have a firm plan in place from the get-go. To help you understand what’s involved, we’ve put together a step-by-step guide to developing a mobile strategy.

Step 1: Sort out your IT requirements

What smartphones and OSes will you support? It’s important to decide at the beginning, what operating systems you’re going to support and therefore what devices people will be able to use; you’re probably not going to want to manage every type of smartphone out there – it would be far too time consuming and costly. If you’re planning on rolling out a shared purchase scheme, you’re already taking steps to restrict the types of device accessing your network, but if your scheme is true BYOT, here are some questions you’ll want to consider when weighing up the pros and cons of each OS:

Security Does the operating system include built-in encryption? Will you be able to tell if the device has been jailbroken or rooted? Can you enforce passwords and locate, lock and wipe lost devices? Are you able to partially wipe devices (important if they are personally owned)?

Manageability Is the operating system open to mobile device management (MDM) and mobile app management (MAM)? Does it support Exchange ActiveSync and comply to company standards?

Apps What corporate-level apps are available for the OS? Does the platform support the development and deployment of custom apps?

How will you deal with new devices accessing your network? If devices are going to need to access your WiFi as part of the enrolment process, now is the best time to ensure your network is ready. We’d recommend setting up a guest SSID/wireless network that is separate from your internal network, where employees can visit an enrolment page and download the necessary profiles. Once enrolled, you can then use MDM to assign privileges and restrictions that make the device safe to join the main network, including email, WiFi and your VPN.

How will you ensure the device has access to corporate documents? Employees need to access corporate documents on their mobile device, and if you don’t provide them with a way to do so securely (mobilEcho is one solution that lets iOS users access corporate file structures) or if restrictions are too strong, they’ll find a way themselves – probably at the risk of corporate data.

Step 2: Put together the paperwork

The mobile device policy This is a company-wide document that lays down how mobile devices will integrate into your business, and is one of the most important parts of the deployment. It should include the requirements of the organisation, and have input from stakeholders, legal, HR, IT and employees.

The policy checklist:

The basics
– who is responsible for the device
– consequences for policy violation
– which devices are supported

Device usage and funding
– how devices should be used
– how security requirements will be communicated
– the funding requirements (who’s going to pay for what?)
– how the policy will deal with contractors

– what corporate data is too risky to allow access to out of office
– who is allowed access to sensitive data on their device
– what steps will be taken in the event of lost data

The legal stuff
– regional and country data privacy laws
– details of the company’s intent to monitor activity on personally-owned devices
– liability for malpractice
– the process of removing company content from the device employee obligations if the device goes missing

HR considerations
– control over corporate info
– policies that deal with personally-owned devices during work hours
– employee awareness and training

The mobile device agreement This is a simpler document than the device policy that you can use to acknowledge whether or not employees have agreed to the guidelines laid down in the scheme. By accepting the terms in this document, each employee is effectively saying that your IT team has the right to secure their device and the data on it, if required. Basically, it’s your way of checking the employee was aware of the policy when they started using their device for work purposes.

Step 3: Find the right way to manage devices

There are now more ways to manage mobile devices than we can begin to go into here, and choosing between them is far from cut and dry. Apple’s own MDM solution, for example, will cover off the basics for iOS devices, but if you need more specific management tools or a cross-platform solution, there are solutions by JAMF, Absolute Software, MobileIron and many more. So, if you are considering BYOT and are looking for an MDM solution, it’s a good idea to get in touch with our team who can help you. As a first port of call, though, you should identify what your requirements are. Here are some things to think about:

What platforms are supported? You’ll need to look at whether the device management solution will fit into your existing environment, how it fits in with your current security, and which OSes it covers – JAMF’s Casper, for example, is purely iOS and OS X, Absolute Manage adds Android and Windows into the mix, and MobileIron covers all mobile devices.

Will it meet your admin needs? You may need a solution that allows you to administrate all devices using the same policies, or one that lets you define specific user groups within your business and set role-based rules.

Do you need app management as well? Will you need to control the apps on each device? This is a feature that’s not available in all MDM solutions but, if you’re looking to distribute in-house or commercial apps, is important to have.

Does it meet your security requirements? Consider what features you’ll need to properly secure devices. Common features of MDM include: multiple security policies per device (you may need a blanket policy for all devices, and more specific ones depending on type of user), automated removal of non-compliant devices, secure document distribution, remote locks and wipes, and the ability to set password complexity.

It’s important to remember that every BYOT setup is going to be different, and we’d always recommend getting in touch with us to help you find out your exact needs – one size does not fit all. We work with some of the world’s leading MDM solutions providers, and can help you enrol just about any device into your business.

To find out more about developing your own mobile strategy, and for more information about how we can help, get in touch with us on 03332 409 219, email or visit our dedicated Apple for business site.

Case study: iPad at Guardian News & Media

Case study: iPad at Guardian News & Media

As part of their Digital First initiative, Guardian News & Media (GNM) decided to make iPad available to their staff at a discounted rate on a shared purchase basis. Jigsaw24 partnered with GNM to deliver this transformational project for 1200 users, without increasing support costs for the IT team.

The Digital First initiative

“All media companies are facing huge disruption through the internet, and we’re no different,” said Andy Beale, GNM’s Technology Director. “Our audience is consuming our products and interacting with us now onba number of platforms, and our feeling is that we should be on all platforms, whether that’s a hardware one or a software one.” As part of preparing themselves for the shift away from print publishing to digital, GNM decided they wanted to help their staff get access to the latest digital device, iPad.

“Putting these devices in the hands of all our staff is an important part of communicating that message and saying, ‘this is our direction’, but it also helps them on that journey. Not everyone here is a digital native. We have a really broad, diverse mix of people working here and we need to take them with us,” Andy explained.

Using shared purchase to engage employees and lower costs

While GNM’s leaders were all for helping employees become comfortable with the latest technologies, simply giving 1200 iPad devices away wasn’t an option. “The commercial constraints are incredibly important for all media companies,” said Andy, “so we came up with the idea of shared purchase, which would allow us to avoid taking a lot of assets and devices on to our own overheads, yet provide large numbers [of devices] if people were interested, while keeping costs down and giving employees some responsibility in the process.”

Under GNM’s scheme, employees had a three-week purchasing window during which they could buy an iPad with accessories at a subsidised price, and pay off the cost over a year. Because they wanted staff to be as comfortable with the devices as possible, GNM chose not to dictate what
they would be used for – staff could use them in the workplace or at home, and the GNM technology team would configure and provide training for each user regardless.

GNM’s tech team didn’t have the time or resources to manage an iPad purchasing scheme internally, so our team built them a branded online purchasing portal that would let staff buy approved devices over a secure, centralised system with 128-bit SSL encryption. Once the portal was live, we helped stage a launch event at GNM’s London offices, where we were on hand throughout the first day of the scheme to offer employees advice on which model would suit them best, and whether they’d need any accessories or adaptors.

“The launch event worked really well, because as well as ‘come and get your iPad’ we had a show and tell – ‘this is how you use your iPad, this is how it works, here are some of the interesting apps you can download’ – just to answer some of the technology questions people always have,” said Executive Director Adam Freeman. “The feedback from staff was fantastic. They were saying thanks for the offer, but actually it was really great how you helped us to understand how to use the iPad.”

90% take up and fantastic feedback from staff

“Now on a day to day basis I’m in a room and everyone’s on an iPad, and they’re all taking notes on them, presenting ideas on them, showing each other documents,” said Adam. “We’re also definitely seeing more confidence in the digital platform. When we talk about iPads and how people are using them, [staff] are much more au fait with what an app is, how it works and the user experience. It’s making it easier for us to have a shared language that’s digital, because people are experiencing it for themselves.”

“We ask staff for feedback on a lot of different things and it’s quite hard to get people to feed back – particularly journalists, who are by their very nature questioning and challenging,” said Adam, “but we had about a 90% take up on our iPad offer. I’ve never been in a room with hundreds of people, presenting opportunities, and had that many hands go up that often.

“In terms of innovation, what’s really important to us is that tablets and smartphones are going to be the place where the majority of our content is consumed in the very near future. When I look back on this, having had six months of people having these products, it’s going to be even more beneficial in two years time than it is today, because everyone will be writing for tablets. [The iPad] is the next 20 years of the organisation, not the last six months.”

“People find themselves doing extra bits of work because it is just so easy and mobile.”

But it’s not just a change in attitude that GNM have seen. “There’s no doubt that it allows more flexibility in working, so the fact that people can log in wherever they are, work whenever they want to – that’s definitely making us more flexible in terms of supporting people working in different spaces, working from home, working on the move. We’ve just invested in America, for example, so we’ve put a new team into the US this year and had a lot of people go from our UK office to there, and outside of the time difference you wouldn’t know where they were, because they’re using the same systems, the same technologies.”

Staff have also found themselves picking up jobs out of hours. “You’ll be sitting on the sofa and whilst you’re on YouTube you find yourself checking your work email and thinking, ‘I’ll just answer this one…’” explains Ben McLeavy, Remote Communication Specialist. “People find themselves doing extra bits of work because it is just so easy and mobile. The main thing for me about iPad is that it is very portable, and it’s very instant. There’s no booting time, so it’s very much pick up and play – or work.”

Delivering better experiences but no extra support costs

“The initiative has been fantastic for morale,” said Adam. “It’s allowing us to make more informed choices because the people – particularly the journalists who are not at the forefront of digital product development – have got iPads themselves now, so when we talk about the new publishing opportunities iPad and tablets give us, they can easily see what the consumer experience would be like, whereas before it would have been, ‘What’s this new thing that you want me to be involved in? I don’t understand how it works.’”

And the scheme’s impact on GNM’s IT team? “We’ve not seen any increased overheads from an IT point of view,” said Andy. “We’ve taken on an extra 1200 devices, many of which are used in the work context, and we’ve not had to do anything in terms of supporting those.”

Want to find out how your business can get the benefits of iPad without increasing support costs? Get in touch with the team on 03332 409 219, email us at or take a look at our dedicated Apple for business site.

Your guide to Eduserv Adobe discounts

Your guide to Eduserv Adobe discounts

Affordable campus-wide software licensing with guaranteed updates and upgrades from Eduserv

If you’re looking to get the latest industry-standard Adobe Creative Suite software for your institution (but have budget at the front of your mind), becoming a member of Eduserv can help. You get the most up to date software for the length of your three year campus-wide agreement, and benefit from an affordable annual payment plan.

Who are Eduserv?

Eduserv’s Enterprise License Agreement promotes the use of technology in education, and negotiates discounted Adobe prices for Eduserv members through volume licensing. Eduserv is a not-for-profit organisation with 20 years’ experience under their belt. They negotiate affordable software prices for universities and colleges.

To find out how it works, what you pay and how to join, download Your guide to Eduserv discounts.

rGot a question? Get in touch on 03332 409 306 or email and we’ll help you out.


App of the week: Photoshop Touch

App of the week: Photoshop Touch

For this week’s app, we’ve decided to take a look at Adobe Photoshop Touch. Because this was featured in the Apple App Store’s best apps of 2012 list, we thought it would be a good idea to have a look at it and see whether it’s a genuinely useful tool for mobile image editing that could help designers, or more a fun app for touching up pics on the go.

Everyone knows Adobe Photoshop – whether that’s because you spend 9 to 5:30 creating image masks and amending the lighting levels of corporate photos or because your second cousin twice-removed edited all of last years’ holiday snaps so that it looked like they had two weeks of sun rather than torrential rain. But how well does a program that has more functions and shortcuts than you can shake a Wacom pen at translate into a tablet application?

How different is it from the desktop version?

Very much so! The interface has been completely redesigned to include big buttons and finger-friendly sliders, and many of the features that you’d find in the desktop version aren’t present – but that’s to be expected. If you buy this expecting to be able to get into the nitty gritty of image editing like you can in the full version, you’ll be disappointed. This is about making quick edits to images and sharing them.

So what can you do? According to its App Store listing, the top features are let you:

–     Use popular Photoshop features designed for the tablet such as layers, selection tools, adjustments, and filters to create mind-blowing images.

–     Use your iPad camera to fill an area on a layer with the unique camera fill feature.

–     Select part of an image to extract by scribbling with the Scribble Selection tool. With Refine Edge, use your fingertip to capture even hard-to-select image elements, like hair, with ease.

–     Work on high-resolution images while maintaining the highest image quality. Supports images up to 12 megapixels.

Who is it aimed at?

Anyone who wants to quickly make edits to photos on the move. It’d be particularly useful, for example, if you’ve used your iPad to take a photo and want to get it looking spot on before sharing to Facebook or Twitter. You have everything you need if you want to add effects, alter colour levels, and add and remove backgrounds and titles.

It’s also great for making minor edits to photos that you want to include in a presentation that you’re putting together on your iPad.

What do our design team make of it?

To give it a real test, I asked our designer Xenia to take a look at the app to find out how she would feel about using it for work purposes:

“On the whole it’s a really great way to make quick edits to photos. There’s enough in here to get photos looking really good if you know the ins and outs of the app. The promo screenshots from Adobe are a good example of what can be achieved, but I wouldn’t go into it expecting to be able to do that kind of thing straight away. There’s still a bit of a learning curve – even if it is far more simplistic than Photoshop on my Mac.

“In terms of how easy it is to pick up, it’s very intuitive but there are certain functions that you’d really benefit from knowing how the desktop version works first. That being said, some tools have been altered to work on a tablet and didn’t work how I was expecting them to. I initially found it difficult to edit text boxes, for example, and used the ‘Back’ button as a workaround.

It is an amazing step in the right direction though. There are few apps out there that give you this level of freedom in editing imagery. Many are far more prescriptive in having preset effects (I’m thinking of Instagram and the numerous copycats out there) that you can’t manipulate and create something unique. To summarise, what has been included in Photoshop Touch is really good. I just found myself wishing there was more.”

How much does Adobe Photoshop Touch cost?

Adobe Photoshop Touch is available from the App Store for £6.99. You will also need to be using an iPad 2 or more recent (iPad mini is also supported) and be running iOS 5 or later.

It’s worth pointing out that there’s also a “Free” version out there – Photoshop Express. This has been completely slimmed down to cover the bare essentials of photo editing (basic effects, cropping, red eye reduction etc.) unless you want to pay for additional effects from within the app.

Looking for the whole caboodle? We are an Adobe Platinum Reseller and can provide the full range of Adobe Creative Suite applications. To find out more about Adobe Photoshop CS6 or for the latest pricing, take a look at our Photoshop page or get in touch on the details below.

Want to find out more about Apple’s iPad? Visit, call us on 03332 409 306 or email

App of the week: Evernote

App of the week: Evernote

Let’s start by making one thing clear: Evernote is not just an app. It lets you take notes, capture photos, create lists, record voice reminders, save documents (and more), and then store them all in the cloud so that they can be accessed on an iPad, mobile phone or computer, wherever you happen to be.

I love paper. There’s something about scrawling nonsense into a notebook and adding little doodles alongside to help you remember different points that’s hard to beat. So I have to admit that, when I started using Evernote, I was sceptical – especially as I’ve tried a few note-taking apps before, and haven’t really got what I needed from them.

Storing and searching made easy

While mountains of paper around your computer may sound like an organisation nightmare, there’s nothing quite like being able to grab exactly what you need at a moment’s notice to take into meetings. It’s also hard to beat that feeling at the end of the day when you take your pages and pages of handwritten notes and file them away in a binder.

The difference with Evernote is that it stores all those notes in a digital archive that is completely searchable – the Premium version even interprets words in images and PDFs and lets you search those. It also adds relevant tags, dates and locations to make fishing out files whenever you need them incredible easy.

As far as organisation goes, you can set up folders or ‘Notebooks’ that are based on whatever needs you have. Here you can buddy up relevant notes and documents for referring to later. So, if you’re in a meeting and want to make sure that your hastily typed notes are saved with the photo you took of the keynote slide, you can do. Or, like me, you can set up dedicated Notebooks that keep all notes on a specific topic together for when it comes to writing about it at a later date.

From pen to point

Making notes is unsurprisingly very easy. Within the app, it’s just a case of hitting one button in the top right corner and you can start typing.

If you’re using an iPad like I do, this is going to be easy because of the full screen keyboard. If you’re used to typing on a multitouch device, you might even find that using Evernote is faster than writing everything by hand.

If you’re on an iPhone, the ease of use is probably going to depend on the size of your fingers and ability to type more than a text message on the device. Still – even on the iPhone, if you’re taking a picture note or saving a document, it’s an incredibly easy user interface.

And when it comes to finding those notes again, the latest update (December 2012) boasts the ability to get to any note in two clicks or less – whether that’s via the new All Notes, Notebooks or Tags tabs or through the Places tab where you can zoom in on locations that your notes were created.

Sharing resources is a doddle

A big bonus of Evernote is how easy it makes sharing resources with other members of a team. For the writing team here, for example, it’s important to make sure we all have access to shared research. Within the iPad app, you can just hit the Share button (the same one you find throughout iOS) and you’ll be given options to message, Tweet, Print, Copy or Mail the note. Or, if you’re a Premium user, you can share a Notebook with other Evernote users and give them rights to edit existing notes or add their own. (EDIT: In light of the recent hacking of Evernote, it’s worth remembering that for secure information you should always opt for an enterprise-level solution.)

Am I converted?

Completely! I may not be able to link up paragraphs of text with hand-drawn arrows in the same way as I can on paper, but the organisation benefits far (far!) outweigh that. The ability to have everything in one place and completely searchable is a huge benefit to any workflow.

Let’s put it this way, this review started life as notes taken on my train into work this morning.

So where can you get it and how much does it cost?

Nip into the App Store or iTunes and you’ll find Evernote. And the best part is that it’s completely free – for the basic amount of storage, that is. This will get you started, but if you’re serious about note taking, you’ll want to upgrade to a Premium account for £3.99 per month or £34.99 for a whole year. Premium users also get access to notes offline, additional security, PDF searching, previous versions of notes and notebook sharing.

Alternatively, there’s a business version that, for £8 per user per month, gives you access to easier user and data management, access to shared company resources and more. Or for businesses, where extra security is needed to protect sensitive information, we’d recommend recommend opting for an enterprise-level solution.

Want to find out more about Apple’s iPad? Visit, call us on 03332 409 306 or email

Video: How does Image Trace in Illustrator CS6 measure up against CS5?

Video: How does Image Trace in Illustrator CS6 measure up against CS5?

Tom, Jigsaw24 multimedia designer and veritable Adobe expert, dons his overcoat and puts on his detective glasses as he looks at the Image Trace tools in Illustrator CS6. How good are they and what’s improved since Creative Suite 5?

For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.

Video: How good are the new content-aware tools in Photoshop CS6?

Video: How good are the new content-aware tools in Photoshop CS6?

Tom, our resident multimedia designer, takes the latest incarnation of Photoshop for a spin. In this video tutorial, he puts the content-aware tools through their paces. In this tutorial he shows us how to use content-aware patch, move and extend features.

Want to find out more about Adobe Creative Suite 6? Call us on 03332 409 306, email or send us a pigeon.

Video: Jigsaw24 Tech Support – How to configure RAM in a Mac

Video: Jigsaw24 Tech Support –  How to configure RAM in a Mac

In this step-by-step video tutorial, our Johanna (Jigsaw24 tech support specialist) runs through the ways to configure RAM in a Mac Pro, iMac, Mac mini and MacBook Pro.

For more help with your RAM, get in touch with us on 03332 400 999 or email Or if your problem is 140 characters of less, send us your queries on twitter @Jigsaw24tech.

How do I set up a new email account in Apple Mail?

If the honeymoon period between you and your computer ended the second it asked you for the name of your incoming mail server, don’t worry. Most of the information you need to set up your email is easy to come by – if you’re setting up an email account with your internet provider (;; or something similar), they probably sent you all the details you need as soon as they set up your address. You can do this! We believe in you!

1. Open up Apple Mail by clicking the stamp icon in your dock. From the menu at the top of your screen, select Mail > Preferences.

2. In the pop up menu, click Accounts.

3. Click the plus symbol in the bottom left of the window.

4. The Add Account Wizard will now appear. This is not as exciting as it sounds.

5. In the Full Name field, enter the name you want people to see when they receive emails from you. In the Email Address and Password fields, enter the address and password of the account you want to add. Click continue.

6. In an ideal world, the Wizard will now set everything up for you automatically and you’ll be good to go. If that doesn’t happen, you’ll have to enter your details manually. Sigh.

Account Type – this tells your computer how to connect to your email account to retrieve mail. There are three main types of account:

– POP accounts – emails are copied from the mail server on to your computer, so there’s only one copy of each email in existence (if you’re dealing with important mail on a POP account, make sure you back up your messages using Time Machine – see below).

– IMAP accounts – emails are stored on a central email server, and your computer caches them. If something were to happen to your computer, the emails would still be stored on the email server.

– Exchange accounts – a Microsoft solution that you generally find in corporate environments. You should speak to your IT team to get the details for your company’s Exchange system.

Description – this is just a name for the incoming mail server. You can call it anything you like.

Incoming mail server – this is specific to your email provider and should be given to you by them. Generally it’ll look something like or

Username and Password – the username and password for the email account you want to add.
Once you’ve filled in all the fields, select continue.

7. You’ll be asked if you want to use SSL to encrypt your email. Generally, you’re safe to untick this, but you may want to use it if you’re handling sensitive information (and your email client supports it).

8. Next you need to repeat the process for your outgoing mail server.

Description – is just the name of this server.

Outgoing Mail Server – again, this is specific to your email provider and given by them. Generally it’ll look something like

Use Authentication – virtually all outgoing servers will require authentication. Tick this box and enter your username and password. Fill ’em all in and click continue.

9. You’ll be shown a summary of your account details. If everything’s correct, click create account. Done!


What is One Avid?

What is One Avid?

As one of only a handful of Avid Elite Partners for audio, video and storage in the world, we can offer Avid hardware, software, services, support and everything in between. Get in touch with us for advice on hardware, software, storage solutions, third-party add-ons, turnkey workstations and more…

What is One Avid?

One Avid is the name given to Avid’s end-to-end audio and video workflow. If you’re cutting in Media Composer or Symphony, editing sound using Pro Tools, storing everything on an ISIS and collaborating via Interplay, you’ve already mastered One Avid. The idea is that if you can get your entire post pipeline onto one platform and do everything using industry-leading software and qualified hardware that’s been tested by Avid’ developers and engineers, everything’s going to be faster, easier to learn, more tightly integrated and simpler to support.

So how can we help?

As we never get tired of saying, we’re one of the most qualified Avid solutions providers around. We can help you with:

    • Software – As well as knowing Avid software inside out (and having the qualifications to prove it) we provide tested turnkey systems to some of the biggest production campanies in the UK. Get in touch for advice on choosing the right solution for your workflow and budget, and advice on the latest versions, upgrades and dongle licensing.


    • Workstations – Mac or PC, control panel or not, audio or video optimised, integrated with your current infrastructure or designed to stand alone: if you need it, we can build it. With our massive stockholding we can provide quick turnaround on Avid hardware solutions or those that use third party hardware through Avid Open I/O.


  • Storage – Having spent the last 20 years delivering mission-critical IT solutions for organisations of every shape and size, we can help you develop online, nearline and offline storage solutions that’ll help you organise, manage and monetise your Avid assets. We can advise on developing your own Avid ISIS storage system from scratch, or help you integrate it with elements of your existing storage volumes, archives and asset management system. Read more about Avid ISIS offers.


Want to know more? Get in touch with us on 03332 409 306 or email For all the latest news, follow @Jigsaw24Video on Twitter or Like’ our Facebook page.