Stocks Taylor Benson are a 25-strong graphic design agency based in Leicester, with clients as diverse as Morrisons, Next, Herbalife and Avon. Founded in 1988, they’ve been coming to us for equipment and support “almost since year dot”, as designer and account manager Greg Jolley explains…
“Being a design company, it’s pretty much default that we’re Apple-based,” Greg explains. “Although the gap is narrower now between PC and Mac, designers will still favour Mac over PC to run their design software!”
Finding an experienced Apple support supplier
It wasn’t easy finding someone who had the depth of knowledge they needed to keep their Macs online and their clients happy. “Jigsaw24 have sold Apple for a long time, and they’ve supported us almost since year dot,” Greg said. “When we moved to a new building a few years ago, they installed a new server and backup system. They now provide our IT support remotely, accessing any workstation on the network to diagnose and solve any issues, which is great.”
“If something goes wrong, it always tends to go wrong at the point when you don’t want it to. Jigsaw24 are really good at being there to solve problems. We are a deadline driven company, so having things fixed speedily is a big advantage, and Jigsaw24 support that. The remote access [to solve IT issues] is something that’s come in in the last year or two and been a real help,” said Greg. “If any individual machines have particular problems, we can get someone from Jigsaw24 to look at it online and you get an instant fix or an instant answer, rather than having to wait. ”
Keeping everything onsite and under control
Stocks Taylor Benson prefer to keep their resources on-site, rather than in the cloud, so the network, servers and storage we set them up with are “integral, we couldn’t work without them,” said Greg. “We all work on different projects at different times, so having a central store of all our files that we can access and see who’s working on what is important.”
Another key component of the workflow is Adobe’s Creative Suite, which we supply and support. “Creative Suite is pretty much the only choice for us. It’s the industry standard, especially for the kind of design we do.” As well as helping them manage their licences, we also provide software support for all STB’s Adobe products, and are helping them “keep with the times” by making sure they’re on the latest solutions across the board.
Want to know more about how we can support your Macs? Call the team on 03332 409 306 or email services@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter or ‘Like’ us on Facebook.