So you’ve just taken delivery of your Wacom Cintiq Companion, or are hooking up your brand new Wacom Intuos Pro tablet when you hit a snag. How do I plug that into here? Why won’t this show up on there? Or perhaps you’re just doing a bit of pre-purchase Wacom graphics tablet research.
We’ve rounded up some frequently asked questions about Wacom’s range of tablets, from specific product and accessory questions to your Wacom purchasing options. So if you do have a Wacom question, you might be able to find it below or, alternatively, get in touch with the friendly folk at Wacom tech support on 0207 744 0831!
Wacom Cintiq Companion/Cintiq Companion Hybrid
Q. Can the Cintiq Companion be connected to other desktop Cintiq tablets or computers?
A. It certainly can. Using the Cintiq Companion’s mini DisplayPort and two USB 3.0 ports, you can easily connect it to other devices, including an interactive Cintiq display like the Cintiq 24HD. If you do want to connect it to other monitors, you might need a separate adaptor, which you can pick up easily and cheaply.
Q. Am I able to map the Cintiq Companion Hybrid’s Express Keys to specific Android apps?
A. Express Keys need to be set by the application itself, so if you want to use shortcuts in those apps that you find yourself working in most regularly, you’ll need to check with the developer of the application whether they’re able to implement this support.
Wacom Cintiq 13HD
Q. Can the Wacom Cintiq 13HD be properly colour calibrated using a colourimeter?
A. In terms of colour calibration, the Cintiq 13HD can, as the screen is a lot brighter and has a higher resolution compared to previous Wacom tablets.
Q. How do I get to the display settings on the Cintiq 13HD?
A. You can access the settings for brightness, contrast etc through the Wacom display settings application on your computer, which you should be able to see in the applications folder on a Mac or in the program files on Windows.
Wacom Cintiq 22HD/24HD/24HD Touch
Q. What’s the difference between the Wacom Cintiq 24HD and the Cintiq 24HD touch?
A. The only differences between the 24HD and the 24HD touch are that the touch model has now upped the colour space to 97%, and added multitouch capability to the feature set so you can navigate and manipulate designs using your fingers (think the same kind of gestures you’d use on a MacBook Pro trackpad).
Q. Video editing on the Cintiq 24HD touch is an intriguing idea. What about music production?
A. Unless the music production software can detect different levels of pressure using the pen input, we wouldn’t see the need for it. The Wacom Cintiq is designed for digital visual design work that can take advantage of the software’s ability to detect the different levels of pressure while working directly on the screen. It may help your workflow to use a tablet as it’s ergonomically designed for comfort, though.
Q. Does the Cintiq 24HD touch have an option to disable multitouch to be able to rest your hand on the screen without it affecting drawing?
A. There’s actually an additional button on the touch model at the top right of the display that lets you turn the functionality on and off. If you take a look at the 24HD touch review video here, and skip to 2:25, you can see what we mean.
Wacom Intuos Pro/Intuos 5
Q. How do I set up custom functions on Wacom’s Intuos graphics tablets?
A. It’s actually incredibly easy to set up your own custom functions on Wacom’s Intuos tablets. This tutorial video we’ve put together shows how the Wacom Intuos5 tablet’s customisation features for Express Keys and multitouch gestures work.
Q. Is this pen compatible with that tablet?
A. Wacom offer an extensive range of accessories and we can get our hands on most of them. Typically, the clue is in the title, e.g, Intuos3 pens work on Intuos3 tablets, and will not work on newer Intuos4, 5 or old Intuos2 tablets. But since Wacom launched Intuos4, they’ve used the same technology in those pens and tablets on Intuos5, Intuos Pro and Cintiq 24HD, 22HD and 13HD – so all pens that work on Intuos4 or 5 will work on the newer Intuos Pro and Cintiq tablets (2013 models). However, Bamboo/Intuos (2013) pens will not work on Intuos Pro or Cinitq tablets. It can be a little confusing now since some of the product names are similar (Intuos (2013) is now a Bamboo and used to refer to the pro range!), so best thing is to contact us if in doubt.
Q. Can we get a loan unit to demo or ‘try before we buy’?
A. We do have certain units available for demo and short term loan basis. For a demo from our in-house Wacom expert, contact us to arrange an appointment (we tend to only do demos on the Cintiq range). If that’s not possible, we can arrange a short term loan of one of our demo units.
Q. Can I lease Wacom tablets?
A. You can! We offer leasing options on a range of Wacom tablets – get in touch with us on the details below to find out the best option for you.
Q. Is there education pricing available on any Wacom tablets?
A. Yes, we do offer education pricing on the full Intuos and Intuos Pro ranges, but unfortunately not on the Cintiq range.
Q. Can we get quantity discounts on Wacom tablets?
A. If you want to get the latest and best prices, the best thing to do is give the sales team a call on the details below, and see how they can help.
– Got a burning Wacom question that’s not covered here? Get in touch with Wacom tech support on 0207 744 0831!
Want to know more about purchasing from Wacom’s range of graphics tablets? Call us on 03332 409 306 or email sales@Jigsaw24.com to find out more about the different models from Wacom available or the best graphics tablet for your creative workflow.
By Shariff Ibrahim