Can’t control your Companion? Your Wacom questions answered…

So you’ve just taken delivery of your Wacom Cintiq Companion, or are hooking up your brand new Wacom Intuos Pro tablet when you hit a snag. How do I plug that into here? Why won’t this show up on there? Or perhaps you’re just doing a bit of pre-purchase Wacom graphics tablet research.

We’ve rounded up some frequently asked questions about Wacom’s range of tablets, from specific product and accessory questions to your Wacom purchasing options. So if you do have a Wacom question, you might be able to find it below or, alternatively,  get in touch with the friendly folk at Wacom tech support on 0207 744 0831!

Wacom Cintiq Companion/Cintiq Companion Hybrid

Q. Can the Cintiq Companion be connected to other desktop Cintiq tablets or computers?

A. It certainly can. Using the Cintiq Companion’s mini DisplayPort and two USB 3.0 ports, you can easily connect it to other devices, including an interactive Cintiq display like the Cintiq 24HD. If you do want to connect it to other monitors, you might need a separate adaptor, which you can pick up easily and cheaply.

Q. Am I able to map the Cintiq Companion Hybrid’s Express Keys to specific Android apps?

A.  Express Keys need to be set by the application itself, so if you want to use shortcuts in those apps that you find yourself working in most regularly, you’ll need to check with the developer of the application whether they’re able to implement this support.

Wacom Cintiq 13HD

Q. Can the Wacom Cintiq 13HD be properly colour calibrated using a colourimeter?

A. In terms of colour calibration, the Cintiq 13HD can, as the screen is a lot brighter and has a higher resolution compared to previous Wacom tablets.

Q. How do I get to the display settings on the Cintiq 13HD?

A. You can access the settings for brightness, contrast etc through the Wacom display settings application on your computer, which you should be able to see in the applications folder on a Mac or in the program files on Windows.

Wacom Cintiq 22HD/24HD/24HD Touch

Q. What’s the difference between the Wacom Cintiq 24HD and the Cintiq 24HD touch?

A.  The only differences between the 24HD and the 24HD touch are that the touch model has now upped the colour space to 97%, and added multitouch capability to the feature set so you can navigate and manipulate designs using your fingers (think the same kind of gestures you’d use on a MacBook Pro trackpad).

Q. Video editing on the Cintiq 24HD touch is an intriguing idea. What about music production?

A. Unless the music production software can detect different levels of pressure using the pen input, we wouldn’t see the need for it. The Wacom Cintiq is designed for digital visual design work that can take advantage of the software’s ability to detect the different levels of pressure while working directly on the screen. It may help your workflow to use a tablet as it’s ergonomically designed for comfort, though.

Q. Does the Cintiq 24HD touch have an option to disable multitouch to be able to rest your hand on the screen without it affecting drawing?

A. There’s actually an additional button on the touch model at the top right of the display that lets you turn the functionality on and off. If you take a look at the 24HD touch review video here, and skip to 2:25, you can see what we mean.


Q. Is this pen compatible with that tablet?

A. Wacom offer an extensive range of accessories and we can get our hands on most of them. Typically, the clue is in the title, e.g, Intuos3 pens work on Intuos3 tablets, and will not work on newer Intuos4, 5 or old Intuos2 tablets. But since Wacom launched Intuos4, they’ve used the same technology in those pens and tablets on Intuos5, Intuos Pro and Cintiq 24HD, 22HD and 13HD – so all pens that work on Intuos4 or 5 will work on the newer Intuos Pro and Cintiq tablets (2013 models). However, Bamboo/Intuos (2013) pens will not work on Intuos Pro or Cinitq tablets. It can be a little confusing now since some of the product names are similar (Intuos (2013) is now a Bamboo and used to refer to the pro range!), so best thing is to contact us if in doubt.

Purchasing options

Q. Can we get a loan unit to demo or ‘try before we buy’?

 A. We do have certain units available for demo and short term loan basis. For a demo from our in-house Wacom expert, contact us to arrange an appointment (we tend to only do demos on the Cintiq range). If that’s not possible, we can arrange a short term loan of one of our demo units.

Q. Can I lease Wacom tablets?

A. You can! We offer leasing options on a range of Wacom tablets – get in touch with us on the details below to find out the best option for you.

Q. Is there education pricing available on any Wacom tablets? 

A. Yes, we do offer education pricing on the full Intuos and Intuos Pro ranges, but unfortunately not on the Cintiq range.

Q. Can we get quantity discounts on Wacom tablets?

A. If you want to get the latest and best prices, the best thing to do is give the sales team a call on the details below, and see how they can help.


– Got a burning Wacom question that’s not covered here? Get in touch with Wacom tech support on 0207 744 0831!

Want to know more about purchasing from Wacom’s range of graphics tablets? Call us on 03332 409 306 or email to find out more about the different models from Wacom available or the best graphics tablet for your creative workflow.

Call us: 03332 409 306

48 thoughts on “Can’t control your Companion? Your Wacom questions answered…

  1. Hi Randolph, can you let us know what operating system you’re running and what software you’re trying to install? Once we know that we can shake down our tech support team for some answers.


  2. On my Windows 8.1 Cintiq Companion I cannot seem to get individual touch settings for apps to stick, if I add say Manga Studio under Touch in the Wacom Control Panel and say OFF, it disables it for all other apps too. ?

  3. Hi Liam,
    Thanks for getting in touch. Are you referring to the new ‘on screen controls’ Wacom have placed especially for the Cintiq Companion, and are looking for touch options for individual applications?

  4. Is there a way to manually rotate the screen? I don’t like auto-rotate in tablet mode, because it flips the screen with every slight move I make. Also, can I only customize the home button in tablet mode?

    Thank you!

  5. Hi Sara,

    The settings are different on the Cintiq Companion (Windows) and the Companion Hybrid (Android), but we’ve asked Wacom and they say that you can’t change the home button as this is a requirement from Microsoft. However, you can rotate the screen manually on a Cintiq Companion by right clicking on the Windows desktop and selecting ‘Intel utility’, or flick off the Auto Rotate button to keep the screen fixed as portrait or landscape. Hope this helps!


  6. In mobile mode when I connect my external 1 TB HDD it doesn’t show up in the file manager or anything. In storage under settings I press the button to mount the USB and it says preparing, but nothing happens. Any ideas? The drive is formatted as fat32.

  7. The big thing I’m having trouble with is figuring out how to get the Wacom Cintiq Companion (win 8 tablet) to recognize gestures to rotate an image within a program like Photoshop CS6 or Paint Tool Sai. Are there ways to make this happen within the Wacom gesture control? Does the rocker wheel recognize swiping motions like the Intuos 4 express wheel?

  8. Hi Chelle,
    The Hybrid can handle 64GB SD cards and it works with external harddrives. However, we know that only a single USB drive and only with a single partition is supported. We think it can handle 1TB, but there is a problem if the drive has more than one partition.

    Hope this helps, but if you’re still having issues then you could talk through the details with one of the Wacom support team members as then they can give them specific details.

  9. Hi,
    Recently purchased the Wacom Companion with Win8. Used it for the last 3 months in an overseas assignment. Fabulous bit of kit. Left the 24HD at home…but wanted to have it connected to my Companion upon arrival back home.
    Got all the right cables connected,…and when i turn it on …all i get is the NO IMPUT SIGNAL appearing on the screen of the 24HD for about 1 second and then it disappears. The Companion sees the 24HD, i can even adjust the settings for the 24HD from the Companion…however, the 24HD does not fire up and kick into life. Seems i have been now finding similar people with similar problems……any answers for what seems to be a question that even WACOM are not sharing to broadly…..regards

  10. Hi szczepan,
    Thanks for getting in touch. Do you mind letting us know the brand and type of connector you’re using between the Cintiq Companion and Cintiq 24HD?
    Thanks very much,

  11. Hi Fia,
    Yes, the Cintiq Companion Hybrid will work with multi touch in desktop mode. Thanks for getting in touch! :)

  12. Hi, I’ve just bought the Cintiq companion hybrid and I try to connect it to my Imac. What sort of minidisplay should i use?
    Thanks for your help

  13. I have a Cintiq companion hybrid and when in mobile mode I try to use my Sketchbook pro app and when I place my palm on the screen to begin drawing and by doing so my palm has drawn lines before I even put the pen to the tablet. Is there a way to turn off the touch feature while I’m using sketchbook pro so that my palm dose not interfere with my drawing?

  14. I have purchased Cintiq hybrid. Is it possible to set express keys for use with sketchbook pro in mobile use? I haven’t found no setting for keys or for button on the pen. Thank you.

  15. Hi Bruno,

    Sorry for the delayed replay! Just need an ordinary HDMI to Mini DisplayPort adaptor should be fine.


  16. Hi Erik,

    Sorry for taking our time with this one! Officially word is that the Wacom Cintiq Companion Hybrid does not have pen only mode, but Sketchbook Pro should have a pen only mode within the software settings. That’ll allow you to switch off the touch support in the software and get it to ignore your palm.

    Hope this helps,

  17. Hi Janka,

    We’ve asked Wacom about this and they’ve said that the ability to set express keys depends on the software. Some support express keys and you can program them within the software, but others don’t, so you’d need to check the settings with Sketchbook Pro about that. Sorry we couldn’t be more helpful!


  18. Hi,

    When my Cintiq Companion Hybrid is in desktop mode (connected to my computer) my laptop speakers stop working and only the tablet’s speaker works. Can I prevent that from happening? I prefer listening to music and videos using my computer’s speakers, while still drawing on the tablet.

    Oh! and I’m on Windows 7



  19. Hi Valerie,

    We’ve spoken to our supplier about this and, while they haven’t been able to test it for us, they think that in the audio menu on the computer you should be able to adjust volumes individually for each set of speakers, including the tablet, as this is the case when plugging in external speakers. She thinks that the computer may have automatically turned the computer speakers off as default. If this is the case, you should be able to turn them back on it your computer’s main audio settings.

    Hope this helps!

  20. Hey there. I just recently bought a Wacom Cintiq Companion Hybrid and my main issue is that I can’t go to the desktop mode. I think it has something to do with the HDMI port. I also bought a DVI adapter for it and inserted it at the back of the CPU (lenevo) but still nothing’s happening. I still have not installed the PC software due to this. I’m also running on Windows 7. Any advice would be helpful

    John David

  21. Hi, I recently purchased a Wacom Cintiq 13hd and it seemed to install fine. I do get a display on the tablet, but it is only about 50% of the screen size, in the centre of the tablet. I have tried uninstalling and reinstalling the tablet and changing the resolution on both the laptop (running Windows 8) and the tablet, but neither changes the screen size, which is about 6 inches corner to corner. Any suggestions?

    Thanks, Steve

  22. Hi!, do you know if I can use my imac later 2013 as second monitor for my wacom cintiq companion 1?

  23. I am interested in trying the Cintiq companion?
    I am based in Inverness, Scotland,

  24. Hi Liz,
    Unfortunately we can’t arrange demos ourselves. We do hold quarterly Wacom hands-on demo days at our Soho centre, but that’s probably not relevant, we’d imagine.
    Thanks for getting in touch,

  25. I want to use cintiq 13 hd touch with a desk top
    that already has 2 monitors. One connects by HDMI the other by DVI wil a Hdmi spliter work? Or how can I make this work

  26. Hi Tony,

    I’ve checked back with our hardware team and they say it really depends what graphics card you’re using, as it may only be able to support 2 monitors! If it can handle it, their recommendation would be to use a HDMI splitter for the monitors and a HDMI to DVI (assuming your DVI is DVI-D) for the Wacom, because this would reduce any possibilities for interference or any odd problems.

    Hope this helps!

  27. Hi, I have a Cintiq Companion. I’m no longer able to alter screen brightness. I used to have an on screen slider option, but it disappeared. I hoped it would magically reappear when I upgraded to Windows 10, but sadly, it didn’t. I looked on line, and followed instructions for updating drivers, which I did, but still nothing – I’ve tried restart, and complete shut down. The slider that they say should be in ‘Display Settings’, isn’t there. I’m not computer savvy as regards technicals, and I’m disabled, so trying to sort this type of problem is very tiring. Thank you in advance

  28. Hi Sheree,
    Thanks for getting touch. Could we just ask which model of Companion you’re having trouble with, please?
    Thanks very much

  29. Hello Shariff, it’s a Wacom Cintiq Companion 512GB. I upgraded to Windows 10 a couple of months ago. I purchased from you in December 2014.

  30. Hi Sheree,
    We have just checked in with Wacom and they’ve come back with the following.
    “There is a slider – you have to go into control panel > display brightness > the slider is at the bottom of the screen. Or, when you swipe in from the right, you should be given a brightness button that has 3/4 preset intervals (no slider) you can toggle through.
    One of the changes that came with Windows 10 was the new way in which the operating system handled screen brightness. This issue (dissapearance) is completely down to Windows 10, and the way they have designed it. No driver updates would fix it, because its not to do with the Wacom aspect of the device.”
    Hope that helps!

  31. Hi there! A few months back I bought the Wacom cintiq companion 2, I had updated it to Windows 10 right away and everything worked quite well :) however I recently tried downloading a paint program called SAI paint tool and when I open it up, my pen won’t connect at all to this program, the cursor shows but when I click the brushes or try to draw nothing happens, if I draw with my finger it works? And when I exit the program my pen works again? I have another program called Medibang and the pen works just fine with that….however I prefer to use SAI…..what do I do??

  32. Hi Corinna,
    Hmm, it sounds like a compatibility issue with Windows 10 and SAI if it is limited to that application. Have you updated the Wacom driver since upgrading to Windows 10? Also, have you checked that your version of SAI is updated to support Windows 10? SAI should support 10 according to their site, but you may have an older version. If neither of these seem to assist, it might be worth getting in touch with Wacom Tech support to investigate further.
    Hope this helps,

  33. Hi Sharif,
    I’ve just received my cintiq companion 2 from you and I’m trying to change the screen orientation because I’m left handed but when I close the wacom page it changes back for a right hander. Why is this and how can I change this?



  34. Hi, i have a Cintiq companion 2 256gb. It works like a dream and I love it. But I haven’t figure out how to turn it off completely. I go to the start button and click on power, then I click on shut down. It takes a few seconds and then it turns off. I expected the tablet to be completely off but to my surprise, even if I had 100% battery, after several hours I see the red light on the side flashing, telling me that I need to charge it again. How is the tablet consuming energy when it was supposed to be off? any clues?

  35. Hi Fabian,
    Thanks for getting in touch. Hmm, that should shut down your Companion 2 completely, so not sure what is happening here. If you give Wacom support a call on 0207 744 0831, they will diagnose the issue and let you know any next steps to take.
    Hope this helps.

  36. Hi,

    A strange issue. After I reset my Companion Hybrid, the camera in Android mode has stopped working and only shows ‘Cannot connect to camera’. When connected to desktop the cameras work fine with Skype.

    I had this issue when I bought it and I sorted it using a solution that was discussed on Wacom forums but they are offline now so I am stuck. Can you please help me out.



  37. I want to connect wacom hybrid companion and cintiq 24 hd on my laptop at the same time, I Could Achieve since my laptop has HDMI and DisplayPort,
    all this to use my cintiq Hyb as a console where I will have all the tools of Photoshop, and select them by touching them will achieve, but when viewing the three screens … touch Hyb options do not work, but it is reacting in the monitor of my laptop … I do not know if I explained. By touching the screen of my Hyb brands are reacting but on the screen of my laptop. Is it possible to use it as well as I imagine?

  38. Hi Eduardo,
    Not sure what your setup is, but the Hybrid will work as a traditional pen display when connected to a laptop. I’d suggest you look at the display properties in your computer to see what options are available / selected for multiple monitors.
    Hope that helps!

  39. Hello !
    I recently updated my Wacom Cintiq Companion 2 to Windows 10, and even though I installed the drivers availible on the Companion 2 + Windows 10 page, I can’t seem to make the dual screen work. I can’t use my cintiq as a second screen for my more powerful computer and that’s a shame. Have you got any idea of what I did wrong ?

  40. I just updated my drivers and it messed with the page orientation that I prefer: buttons on the left. Then went to the ExpressKey SETTINGS > options > Left Handed. Nothing happens. I restart the computer. Nothing happens. The Wacom icon will appear in the correct direction (as that is also the orientation with which I am holding th screen), but when it comes to logging in everything is upside down (from then onward).

  41. Hello! I’m currently using a cintiq companion 1 running on windows 10. I noticed this morning that I could not use the camera switch button to switch from the screen side camera to the back camera and later the button dissapeared completely. Is there a fix for this?

  42. Hi Liam,
    Thanks for getting in touch.
    This looks like it could be an operating system compatibility issue, rather than a hardware issue, therefore it would be best to contact Wacom’s technical support team so that they can thoroughly troubleshoot. The UK Support Number is +44 207 744 08 31 or you can raise an online support request at Hope that helps!

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