Canon warn there’ll be no cashback deal or warranty support for ‘grey imports’


Canon are warning customers that they’re seeing a rise in the number of ‘grey imports’ hitting the UK since they launched their winter offers, and would like to remind you that these imports aren’t eligible for cash back deals, warranty support or any of the other extras you’d expect when dropping several grand on a camera – even if they’re DOA. 

What is a grey import?

Grey imports are goods which were intended for sale in another territory, but have been bought up by unscrupulous resellers and sold into the European market. While they are real Canon cameras, they often don’t have serial numbers (which you need to register your product for support, to claim cash back offers, and to activate certain features and updates on some models) and may contain pirated or incorrect copies of the software that is supposed to come with the camera. They’re also not eligible for any support from Canon, so even if the camera is broken when it arrives on your doorstep, there’s no way for you to get a replacement, refund or repair.

How do I know if my camera’s a grey import?

If a price looks too good to be true, it probably is. There are a few honest to goodness Canon deals going on at the moment, but if someone’s selling off cameras for a price that you can’t believe, tread carefully.

If you’ve already got your camera, common signs of a grey import include: no UK power adaptor in the box, or a third party adaptor instead of a Canon one; photocopied manuals or manuals not in English; copied, incorrect or non-functioning software; missing warranty card, non-Canon warranty card or a non-European Canon warranty card. The camera might also fail to display a valid serial number.

Read the official warning from Canon.

 Do Jigsaw24 import grey goods?

No we do not, and we’re offended that you had to ask. Stick to us – well, to the authorised resellers listed on Canon’s site, of which we are clearly the most excellent – and you’ll be fine. You can see our 100% legit Canon range here.

Want to know more? Give us a call on 03332 409 306 or email broadcast@Jigsaw24.com. For all the latest news, follow @Jigsaw24Video on Twitter or ‘Like’ us on Facebook.

Liz
Liz
Call us: 03332 409 306

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