Case study

Developing a supportive new purchasing
framework at The University of Nottingham

The University of Nottingham wanted to centralise their Apple procurement and ensure that every Mac in their estate had the same level of protection and support, so they decided to build their own procurement framework. After a competitive tender process, Jigsaw24’s expertise, value for money and ability to hit SLAs saw us chosen as the university’s sole Apple provider.

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What did they need?
The university wanted a procurement framework that would guarantee them additional services, such as restricted catalogues, bundled pricing, maintenance contracts and four year warranties.

How did we help?
Having won the tender for the framework, we’re now the university’s sole Apple provider, delivering hardware, support, four year warranties and a dedicated purchasing portal that integrates with their SciQuest back end.

What were the benefits?
• The university’s Apple estate has a uniform level of support and protection, complete with SLAs for deliveries, replacements and repairs.
• SciQuest integration and regular asset listing mean they have better visibility over their Apple estate.
• Our broad expertise has meant we’ve been able to advise on and support the university’s AV acquisitions too, and help them find partners for any solution they need to develop.

For more information on this customer case study, and to see more examples of our work, get in touch.

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Who are The University of NottinghamArrow

Based in Nottingham and with campuses in Malaysia and China, The University of Nottingham are one of Britain’s most established universities. They recently placed in the top 1% of universities worldwide.

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