Case study

Creating a disaster-proof
infrastructure with cloud
enablement for Total Merchandise

Since their inception in 2004, Total Merchandise have grown continuously to become one of the UK’s largest suppliers of promotional merchandise. However, the rural location of their original office meant that they couldn’t take advantage of the latest cloud services from Jigsaw24 and Microsoft. When they moved to a new location, they called in our team to get them up to speed.

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What did they need?
Total Merchandise were using an office move as an opportunity to overhaul their infrastructure, introducing device management, hardware redundancy, a faster network and offsite backup protocols, as well as updating their core hardware.

How did we help?
We worked with Total Merchandise to design a new infrastructure with switch networking onsite and offsite hosted backup and a redundant server setup that ensured business continuity in the event of a major failure. We also provide Jamf Pro Mac management as a managed service.

What were the benefits?
Total Merchandise now have any time, anywhere access to email and corporate apps with Office 365. Faster network performance means a smoother, faster workflow, while an offsite hosted Backup24 solution ensures all their digital assets are protected in the event of a disaster, guaranteeing business continuity. They have increased uptime and resilience of key hardware and systems, which means less time and effort is needed to support end users. Their 28 Mac estate is managed and supported as part of a managed service, so they can be sure devices are always up to date and comply with company policies.

"Jigsaw24 advised on what we needed to speed up workflow – the network, the staff, the backups and everything else, and when we moved office everything was already set up and the new system was already there and working."

Dave Stoddart, Systems Director, Total Merchandise.

For more information on this customer case study, and to see more examples of our work, get in touch.

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Who are Total Merchandise? Arrow

Total Merchandise are one of the UK’s leading independent suppliers of printed promotional merchandise.

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