Our super support
Need help with Apple in your business? Our team can provide every level of support
Apple hardware out of warranty? Our usual turnaround for
hardware break/fix is just
three working days.
If a repair looks like it’s going to take over five days, we’ll give you a loan unit to use while we work on yours.
Our team can provide first,
second and third line support, and instant remote support for end users and techs.
Remote support plus onsite days
Remote support, plus an agreed number of days when you can summon us to fix issues onsite.
Scheduled onsite visits
One of our team visits your place regularly to perform maintenance – this can be weekly, monthly, quarterly or any other schedule.
Man on site
You can have dedicated engineers on site, working with your team. This can be for a fixed period or an ongoing arrangement.
We act as your IT department, providing support, systems monitoring, inventory patching and user administration.
We offer up to three years’ extended warranty on macOS and iOS devices, and perform in-warranty repairs for free at our three sites.
So what do we support?
The Jigsaw24 bench engineers
Apple fanboys par excellence, our bench team have a 97% customer satisfaction rating for Apple repairs.
Our team are super-qualified and can provide support for your standard Apple setups, specialist creative workstations and storage, networks and infrastructure. Here's what we do in house. Please bear in mind there may be minimums applied to some services, ie if you're a single user you might not qualify for onsite days.
Check what's covered
Jigsaw24 and Jamf Pro
If you want to get technical with the gents at Jamf, we can introduce you and set up a support contract to cover your Jamf Pro deployment.
We've been working with these guys since 2009 and are the most qualified people in Britain - nay, in Europe - to help you. We're able to offer six levels of Official Jamf Pro Support.
Check what's covered
Jigsaw24 and Aruba WiFi
A bit of buck-passing here - we'll set you up, but the actual support is done by Aruba.
We're proud partners of Aruba, and have been installing their solutions in schools and creative companies since the dawn of time if not slightly longer. If you need to support an Aruba network, we can arrange the following support options with Aruba.
Check what's covered
Why choose us
We’ve got a 97% customer satisfaction rating.
As well as a team of Apple-accredited bench engineers who have clocked up an impressive 97% customer satisfaction score for their repairs work, we also have qualified support staff for solutions from Avid, Blackmagic Design, Rohde & Schwarz, Quantum and more, so can resolve most issues first time. Plus, having a large in-house team means we can give you a dedicated point of contact, so you’re always talking to someone who understands your setup.
We’ve been supporting Macs since they were see through
We’ve been supporting Apple devices for 25 years, so you’re unlikely to spring a new problem on any of our experienced, Apple-certified staff. Whether you need remote, phone, email or onsite support, we always go above and beyond to deliver support and repairs you can rely on.
We’re never too far away
We have expert repair teams based in Soho, Nottingham and MediaCityUK, who can provide cover for your standard users and your specialist creative teams, offer workflow and system design advice, perform emergency repairs and even demo new kit that they think could improve your workflow.
We minimise admin with managed repairs
If you have a high turnover of devices and want to keep admin to the bare minimum (who doesn’t?), we can arrange for a managed repairs service: regular pickup, repair and return of devices en masse, with each batch having a single job number and a single, monthly invoice. We can even pick up and return to multiple sites.
We’ll let you customise your contract
We offer customised support contracts with agreed service level agreements for things like response time and turnaround of repairs, emergency hardware loans and more. We can also provide first, second and third line remote and onsite support for your end users and technical teams, so everyone has access to the expertise they need.
Read how we created a disaster-proof infrastructure with cloud enablement at Total Merchandise
Want to know more about our super support?
Call 03332 409 288, email solutions@Jigsaw24.com or pop your details in the form below.