Support


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Support & maintenance Arrow

Our team of engineers have years of experience giving customers the support they need. With the ability to provide support and maintenance for everything from IP networks to specialist video and audio workstations (as well as smaller software and hardware queries), they can work with you to minimise downtime - whether that's free technical support or complete managed services.

With network specialists and AV engineers on standby, we're one of the only companies in the UK to be able to support every area of your IT.

Our details Arrow

Find out how we can help your business. Get in touch with the team on:

Call 03332 400 888 services@jigsaw24.com

Insanely Great Customer service Arrow

Our customer support team are lovely. If you have queries about an installation, maintenance or delivery, or need to return or exchange an item, they're the ones who'll make sure you get the answers you need. You can get hold of them Monday to Friday, between 9am and 6pm. Nothing is too much trouble...


FREE Technical Support

After an installation, we like to make sure that everything runs smoothly - that's why we have a dedicated technical support team available on a non-premium rate number. Fully trained in diagnosis and front-line support, they can respond to queries over the phone or via email, Twitter and YouTube, and will always try and fix the issue there and then. In some cases, we can offer to log on to your systems remotely to make diagnosis more straightforward. The team even put together blogs and video tutorials offering advice for anyone with general issues.


Hands-on repairs

If a fix isn't possible, we're able to send someone out to pick up the faulty equipment so that we can get hands-on and deal with the problem in person. As one of only three Apple Premium Service Providers, we always aim to collect, fix and return the equipment in under five working days and, in some cases, we can lend you equipment to help prevent downtime.


To find out more about our repairs services and to see pricing, click here.


Insanely Great Support Arrow

Tailored support package

Our support team are all qualified to industry recognised standards, and will collaborate with you to assess your needs and design tailored support and maintenance. From single-incident callout to monthly and annual contracts, you'll be able to scale up and down as required. We'll even advise you on whether or not maintenance is needed, so you can make sure you get the best value for money. Features of your support package can include:


bullet Service designed to fit in with your ITIL processes and existing SLAs.


bullet Single point of contact for urgent support and maintenance.


bullet Online progress tracking.


bullet 4 or 8-hour break-fix times for hardware.


bullet Dedicated Apple services such as onsite repairs, loans, extended warranties, maintenance contracts for Apple hardware, software support for applications including iLife, Office for Mac and OS X, and more.


Specialist systems support

We can also design maintenance contracts for your specialist systems. This can include systems where Apple Mac servers and client workstations have been integrated with Windows Active Directory networks, specialist media application suites (such as those running Avid software or Final Cut Pro), and server and storage systems (eg. fibre channel SANs, high-end NAS and RAID). You'll always be working with named experts with dedicated phone and email contact, who understand your system and business needs.


Media & entertainment support

Our tailored maintenance can include media and entertainment support with quick response tech support, remote system fixes, hardware loans and training. Where available, we can even get replacement components out to you on the same business day for the least possible disruption to your workflow on time-critical systems.


To find out more about how your business can benefit from our support and maintenance services. Get in touch with the team on 03332 400 888 or email services@Jigsaw24.com.

Unlimited Mac and iOS support for only £50 a year per user


Apple support package

 

Whether you’re a small creative business or you support a pocket of people using Apple Macs, iPad or iPhone in a larger organisation, our £50 support package is ideal. It’s a scalable and affordable solution that guarantees Insanely Great levels of Apple support within your organisation.

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