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Our Sensational Services

We will do anything for your IT (but we won’t do that)

A chat about improving your IT

Discovery and audit

Whether you need a deep analysis of your Apple estate, IT infrastructure and mobility, someone to look at your business or creative workflow, could do with some expert advice on a specific business challenge or want to introduce a new strategy or process like app development, we can provide discovery and audit sessions for you. This involves a chat with our expert consultants (tea and biccies optional), and will help you assess your current setup and what can be done to improve it, with recommendations for moving forward.

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We’re News UK’s Apple strategy partner!

Designing the best kit for your workflow

Consultancy and design

Need help deploying and managing Apple equipment the way Apple intended it? Our consultants can help. Supporting thousands of Apple devices in organisations of various sizes and with various issues, chances are we’ve seen it all before so you needn’t be shy. We can advise on every aspect of your workflow and the hardware and software it relies on, as well as WiFi, networking and storage, helping you develop a workflow that’s protected against the future and any potential bottlenecks. We can find you the best, qualified hardware to work with your key software, and build cross-platform systems to help with everything from content creation to delivery to backup, and provide the best possible tech support while we’re at it.

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Getting you the kit you need fast

Fulfilment and portals

As creative specialists and major stockists of Apple and creative IT solutions, we will ensure that all your hardware is delivered as part of the solution. We provide a range of purchasing and lifecycle management options that make the fulfilment process simple, including purchasing frameworks and bespoke portals featuring the custom-built workstations and equipment bundles that you buy most regularly. It’s as easy as ordering a pizza online, and almost as satisfying.

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Putting together and testing your kit

Configuration, testing and pre-staging

Whether it’s five devices or 50,000, we make sure your hardware arrives ready to be used, pre-loading your standard image of all the software and applications you need. We can even deploy business apps and sync settings on multi-platform mobile devices, enrolling them in DEP, VPP and MDM software. We’ll run tests on your new hardware, software and plug-ins for optimum performance here at Jigsaw24 HQ, and configure it all before shipping so that it arrives at your place ready to plug and play (options include delivery to client, to desk, to your end users or to a collection point), saving you time and money.

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Getting you up and running

Installation and deployment

When it comes to installing your new equipment, we do everything to make sure you’re up and running as quickly as possible and suffer minimal downtime, working alongside your project manager or providing our own internal project management. We’ll deliver all devices to your users’ desks or hands, deploy MDM solutions, and make sure everything’s integrated with your existing systems and devices, and get new Apple kit integrated into multi-platform environments. We’ll also get your devices registered for Apple’s Device Enrolment Programme (DEP) and can advise on the Volume Purchase Programme (VPP) to help with any problems further down the line.

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How we helped roll out
GNM’s Digital First initiative

Helping employees get the most out of hardware and software

Training

We offer standard or bespoke training for your Apple technology deployment and mobile device management. The courses make sure your end users and tech staff are completely up to speed with your new equipment and know how to get the most out of it, so there’s no dip in productivity. Just some of the sessions include user experience and PC to Mac switcher training for end users, iOS and macOS core essentials training for tech teams who are deploying Apple within business, iPad and Mac skills, and Keynote for business. It’s all delivered by accredited trainers and systems engineers with real world experience of deploying Apple in business, and can be delivered at your place or ours (we can even provide the sarnies).

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How NorthEdge’s two-site team became mobile workflow masters

Making sure your system’s supported

Support and management

Our bespoke support contracts can be tailored to your requirements and in-house capabilities, including Apple and creative workstations, infrastructure, WiFi and JAMF Software Casper Suite. They can cover: phone, email, remote and onsite support; service level agreements; guaranteed response and break-fix times; emergency replacements; discovery days and regular ‘health checks’ to spot problems before they arise (don’t worry, we won’t make you cough), as well as full outsourced IT teams. We’re also experts in mobile device management (MDM), and can help you enrol just about any kind of device and manage iOS so you don’t have to worry, as well as host specialist Apple MDM in a secure datacentre.

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Meet Hachette’s on-site
Jigsaw24 support team!

Providing quick fixes for your Apple kit

Repairs and warranty

As an Apple Authorised Service Provider, we specialise in fast, reliable managed Apple repairs for business, including in and out of warranty repairs and pay as you go managed repair plans where we can collect, repair and send your equipment back fixed within agreed SLAs. Whether you’ve bought from us or elsewhere, or need repairs for multiple machines, pop in to our handy locations in London, Nottingham and Manchester – there’s no need to book an appointment or queue in-store. You’ll get direct access to our accredited Apple Certified Mac Technicians, with same day collections and deliveries available, competitive pricing and the option of extended and bespoke services to meet your business needs. We offer our own two and three year warranties on all Mac and iPad, as well as offering Apple’s own AppleCare cover.

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Loaning you the kit you need

Rentals

Do you just need temporary hardware or workstations for a short period of time or for a contracted team or employee? Or do you need some extra kit to help you get through a challenging period? We can provide Mac desktops, notebooks, creative hardware and small, medium and large storage devices depending on the project you are working on. You get the benefits of providing your staff with the hardware they need for a particular job, without committing to an investment, or replacement hardware in case of emergency (or looming deadlines!). We can even buy back your old Mac computers when it’s time for you to refresh, or you find a load of old machines gathering dust in a cupboard.

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Protecting your vital digital files

Backup24

Someone in your studio dropped a clanger and lost your vital files? Get secure, offsite protection for your intellectual property and digital media assets. Designed for creatives working with large files, our fully managed backup service, Backup24, is hosted in our UK-based Tier 2+ datacentre, and offers remote backup with daily synchronisation, multiple versions of files, routine checks by our team, remote access to secure copies of your data, and our engineers available on the end of the phone for advice and help with checking and finding files.

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Want to know more about our sensational services?

Call 03332 409 288, email solutions@Jigsaw24.com or pop your details in the form below.

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