• Onsite helpdesk

    What is it?

    We can provide you with your very own onsite helpdesk, able to offer up onsite engineers to support your Mac and PC environment at any time. Whether you need a hardware fix, or support for your creative workflow, all you have to do is call the experts on your helpdesk.

    Full onsite helpdesk can cost from £84,000 ex VAT per annum.

    What you get?

    • Your own embedded onsite engineers from Jigsaw24.
    • 1st, 2nd and 3rd line support options (for both technical teams and end users).
    • Guaranteed break/fix times and emergency hardware loan.
    • Specialist support for creative workflows.
    • A remote offsite helpdesk with dedicated offsite points of contact is also available.

    What are the benefits?

    The embedded onsite engineers will supplement your existing IT team, and arrange for monthly billing of your repairs and support costs, so that your accounts team aren't attempting to manage as many invoices and payments.

    “Nothing has ever been too much trouble for Jigsaw24, as demonstrated by their support when we moved to our new offices, rolling out over 1200 new Macs. Jigsaw24 dealt with the challenge smoothly and painlessly, and I would very much recommend them.”

    The Guardian

Get in touch with the team to find out more about our outsource IT options
  • Download: Outsourced IT for Mac and iOS
  • Case Study: Comprehensive supply and support services at News UK
Available for download
in the resource pack
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