Case study

Comprehensive supply, engineering,
developmental and support services
at News UK

Jigsaw24 have been supplying IT solutions to News UK since 2004. As part of News UK’s recent move to new premises, Jigsaw24 have increased its level of support for the organisation’s estate of over 1000 Macs and 500 iPad devices, with a continued rollout of new technology set to continue over the next few years. So far, Jigsaw24 have provided News UK with over £4 million of products and services.

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When News UK decided to rethink their IT facilities, they brought in Jigsaw24 to help. Together a solution was created and implemented, deploying a Mac platform across the business and drawing on Jigsaw24's strength and depth of Apple experience.

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What did they need?
Support for over 1000 Macs and 500 iPad devices, as well as help developing proof of concept schemes for initiatives such as desktop virtualisation and mobile device management.

How did we help?
We provided 24-hour onsite and remote support, responding to any Mac query in under ten minutes. We worked with NI’s team to develop proof of concept schemes and provide new hardware as necessary.

What were the benefits?
News UK received responsive, reliable support for all their technical queries, and are able to continue refining their workflow and incorporating new technologies without overtaxing their technical resources.

"The news industry has undergone lots of change over that time and Jigsaw24 have been our trusted partner throughout. We have the reassurance that Jigsaw24 have real depth and strength in the Apple space and the skills we, a very dynamic media organisation, need."

Chris Birch, Interim CIO, News UK.

For more information on this customer case study, and to see more examples of our work, get in touch.

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Who are News UK? Arrow

News UK are one of the UK’s largest news providers. Their team of over 1000 staff produces The Times, The Sunday Times and The Sun.

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